Navigating Dental Insurance Podcast (
Navigating Dental Insurance Podcast (
This teaches the best practices for cash flow, recurring revenue, Membership plans, PPO Fee negotiation, insurance best practices, marketing, reducing your dependence on dental insurance and building a fee for service practice.
Jordon Comstock

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61: Biggest thieves in dentistry, embezzlers with David Harris
David Harris is Prosperident’s Chief Executive Officer.Overcoming a troubled adolescence, David Harris has become Dentistry’s Embezzlement Expert.David founded the company that became Prosperident in 1989, and built it into the world’s largest firm specializing in the investigation of financial...  Read More
60: Billing Insurance, then writing off more than you should with Davey Clay, and Josh Smith
You produced it... Now collect it!Take a look at your insurance aging report... Today's guests feature Davy Clay and Josh Smith of Dental ClaimSupport speaking on the importance of insurance billing in your practice. These expert dental billers and their company have a vast understanding of the...  Read More
Dr. Phelps is an entrepreneur and general dentist who owns multiple practices in the Charlotte, NC region. He graduated from the University of North Carolina at Chapel Hill in 1998 with a BS in Biology and in 2003 he graduated Magna Cum Laude from the prestigious Nova Southeastern University,...  Read More
58: United Concordia and TriCare/Military Dependent Contract discrepancies with Melissa Dunham
Melissa discovered a mistake within the United Concordia contract and online publication on how the dental plan should be administered to military dependents. This is a must listen! Enjoy!Link to read the DOD contract for Tricare Dental:  Information regarding Access to Providers and non-par status...  Read More
57: Accounts Receivables and Write-Offs with the AR Ninja Andy Cleveland
episode 57Andy Cleveland “The Dental Accounts Receivable Ninja” has been in the Patient Revenue Cycle space for 20 years and has served a variety of capacities. After earning an advanced degree, he started working with dental practices on the collections floor motivating difficult patients to pay...  Read More
56: Taking a Practice from $500K to $2 Million in 9 months by Kiera Dent
Kiera is the owner and founder of Dental Placement Pros and Kiera's Dental Consulting. She is partner in Zen Dental Supplies, consults in 40 client offices nationwide, recruits for over 60 dental offices nationwide, owns dental offices, and has decided that she would find a way to positively change...  Read More
episode 55Wow where do we start. Darren is a rockstar and you will love this episode! Darren has spent a great deal of time studying human interaction and human behavior. With his experience, both academically and professionally, Darren has learned unique approaches to how dealing with the natural...  Read More
54: Dealing with the Stress of Insurance with Jen Butler
 episode 54During this episode Jen discusses the stress that comes with insurance management and provides key tips on how to reduce those headaches. Jen is a professional and certified stress coach that has engaged in saving lives of those who are overburdened by the business or practice of...  Read More
53: He Spent 3 years in Prison for a minor coding mistake: Dr. Roy Shelburne
53: He Spent 3 years in Prison for a minor coding When we say minor, he billed 3 million dollars and was found guilty of overbilling $17,000. To us, that’s a minor coding mistake that can be easily corrected and refunded to the right entities involved. However, he spent 3 years in prison, lost his...  Read More
52: Secrets of a Tax Free Life with Craig Cody, CPA
episode 52Happy FunDay HumpDay!While this is not a dental insurance related episode, you gotta listen to this episode about the other evil industry that takes your money, the tax industry (or government for those of you in Tooele UT).We understand that talking about dental insurance can be...  Read More
51: Perio Coding, Supervised Neglect, and ****ing Capitation Plans with Debbie Seidel-Bittke, RDH
DebbieDebbie Seidel-Bittke, RDH, BS is a dental consultant, coach, speaker and author. She is also CEO of Dental Hygiene Solutions, powered by Dental Practice Solutions. Debbie is a world-class leader in creating profitable hygiene departments. She is well-known as a former clinical assistant...  Read More
50: Self-Reliance by Jordon Comstock
Self RelianceThis month Jordon wrote an article featured in Dentistry IQ regarding Self-Reliance. He approached it from the perspective of reducing dependence on insurance participation and becoming more self reliant on obtaining patients through effective means.As requested by many listeners, Ben...  Read More
49: DSO’s for Solo Practitioners Create Huge Negotiating Leverage with Dr. Brady Frank
Brady FrankDr. Brady Frank is a fan favorite! He is an international lecturer who focuses on implant placement and transitions. He operates a successful practice in Medford Oregon and has a following of over 1000 practitioners who seek his advice on both placement of implants and dental...  Read More
48: Insurance audits (internally) produce tens of thousands of dollars with Hilary Tien
Hilary TienHi folks, this is Ben Tuinei & Jordon Comstock and it’s our pleasure to introduce today’s topic. Today, Ben audited a client office and found over $150,000 money they should be collecting from insurance payments! I’m amazed at how many dental offices are leaving on the table when it...  Read More
47: Part 2 of Reducing Time Spent on Insurance Administration with Melissa Dunham
                                    melissa 2                        Melissa appeared on episode 44 and since then, we’ve been flooded with emails to have her come back on and answer a ton of questions. During this episode, Melissa covers 3 main areas:1. Adequate dental insurance inquirey –...  Read More
46: Ben and Jordon discuss the Power of UCR and Fake Regulations
                                    ben jordon                        During this episode Jordan and Ben answer listener questions regarding UCR, discounts, and fake regulations circulating the industry. Ben believes that  is the best place to obtain the appropriate UCR standards for your area....  Read More
45: An Amazing Journey from PPO to Fee For Service by Dr. David Eshom
                                    david eshom                        Dr. David Eshom is a general dentist with twenty years of experience in the art and science of cosmetic dentistry. Dr. Eshom has his undergraduate degree in business and his Doctor of Dental Surgery from the University of...  Read More
Episode 44: A Proven System to Reduce Time Spent on Insurance Administration with Melissa Dunham
                                    Mellisa d.                        Melissa has spent the last 30 years working and perfecting a system to manage dental insurance within a dental office. She is the boss at her husbands dental practice in Virginia Beach running a 2.8 million dollar operation....  Read More
Episode 43: The Dental CE Network – Where Travelers can find CE
                                    Craig t smith                        Dr Craig Smith is a practicing general dentist in Highland Utah. He started an organization called  in an effort to promote and publish continuing education courses all across the country. The intent is to provide a one stop...  Read More
Episode 42: Creating a Schedule with insurance fees in mind with Amy Deschamps
                                    Amy d.                        Amy Deschamps has over 25 years in dentistry working in every aspect except as a doctor or hygienist. She was one of the top consultants at Mercer for a number of years. She’s recently built a practice management consulting firm that...  Read More
Episode 41: Eliminate PPO Fee Schedules and Replace them with your UCR/Standard Fees/FFS
                                    41                        Mr. Ben Tuinei takes questions from guests regarding the following issues:1. Incorrectly billing D2751 instead of D2740 for EMAX or Zirconia Crowns2. Delta Dental trends nationwide – the elimination of the Premier contract3. Can you...  Read More
Episode 40: The Power of Humor with Dr. Howard Farran
                                    Howard                        While this is not an insurance related topic we felt that it was important for us to invite a friend and mentor, Dr Howard Farran to our show. During this episode Dr Farran talks about the power of using humor in your presentation....  Read More
Episode 39: PPO or FFS, Taking Patients From Want to Need by Dr. Chris Salierno
                                    Chris Salierno                        Dr. SaSalierno received his B.S. from Muhlenberg College and his D.D.S. from SUNY Stony Brook School of Dental Medicine. He completed his formal training at Stony Brook Hospital’s General Practice Residency program where he...  Read More
Episode 38: The Wold of Insurance According our Mentor, Dr. Mark Costes
                                    Mark Costes                        Dr. Mark Costes is far from a typical dentist and dental coach. During his career, he has been able to start or acquire over a dozen successful dental practices during some of the profession’s most challenging times. But Dr....  Read More
Episode 37: Medical Billing in Practice by Dr. Marty Lipsey
                                    Lipsey                        Dr. Lipsey’s passion for dental sleep medicine is what led him to notice the need for quality medical dental billing resources. As the founder and president of Dental Sleep Med Systems, Inc. since 2008, he has served as a full time...  Read More
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