Sandy Pardue, Consultant/Classic Practice Resources
Sandy Pardue, Consultant/Classic Practice Resources
Management and Organizational solutions for dental practices.
Blog By:
Sandy Pardue
Sandy Pardue

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Financial Coordinators are Salespeople for Dental Treatment
The late Dr. Harold Wirth once said, "The people of America have the money to buy what they want; it is dentistry's responsibility to have them buy what they need." The Financial Coordinator and every other staff member in the practice should adopt the attitude above. First for the well-being of...  Read More
Why Patients Don't Pay and How to Handle It
Why Patients Don't Pay and How to Handle ItThere are only two reasons why patients do not pay.1. An Upset or a MisunderstandingAn upset patient could be caused from anything such as something was not said, or something was said and forgotten and/or not documented. Example: "I didn't hear him say...  Read More
Crown and Bridge Marketing by the Dental Hygienist
Crown and Bridge Marketing by Dental HygienistDental hygienists are usually the first ones to see a patient with chief complaints. These may include fractured teeth, caries, spaces created by missing teeth or defective anterior restoration, all of which can be restored by crowns, inlays, onlays or...  Read More
How to Increase Your Hygiene Production
How to Increase your Hygiene ProductionProduction levels vary hygienist to hygienist, even in the same practice. This is because the types of services vary greatly, depending on the provider. The most important thing should be patient care. Many of the things that will help you improve patient...  Read More
Consultant Tip: Tongue Cleaning
This is an example of what can be printed on card stock and given to your patients. TONGUE CLEANINGThe tongue is home to billions of bacteria which break down the dead skin cells, food debris and various secretions such as saliva and postnasal drip. This breakdown generates gases causing bad...  Read More
Never Withdraw Your Attention from the Patient
Withdrawing your attention from a patient can be perceived by the patient as a “put down”. In truth, it is a “put down”. Many years ago, I was at a boothmeeting with a company representative about hisservices at a convention.During our conversation the individual I was...  Read More
The ultimate goal of a practice management consultant is to help steer the doctor client into a more predictable business model with less stress, delivering quality dentistry with a happy, well trained team. As a result of the consultant's input, the doctor should be able to administer their...  Read More
Noise and Distractions at the Front Desk
Hear Ye, Hear Ye! It looks like it’s time to muster the troops and expound upon a worthy virtue! The subject of the day is the old adage—“Silence is golden.” An adage, of course, is a simple truth. And the truth of the matter is, the front desk can be more effective with...  Read More
Encourage Patients to Take Advantage of Unused Insurance Benefits During the Last Quarter of the Year
Beginning in August, inform your patients that their yearly insurance benefit is about to end. You can do this several ways. You can send an End of the Year Insurance letter, have staff communicate it verbally to patients or print iton statements going out.A message shouldprint on every statement...  Read More
Handling Complaints of High Fees
When a patient says, "Your fees are too high" show surprise and say, "Our fees are too high?" and wait for their response to see what they have on their mind. Sometimes people do not say what they mean. They might think it should cost less, or they may think they cannot pay the whole fee now. This...  Read More
Consultant Tip: Go for Your Dreams
Dentists go to great lengths to try and build their practices.They invest a tremendous amount of time and money to become dentists and set up a practice by getting through college, dental school, and continuing education courses. They invest heavily in office space, dental equipment, office...  Read More
Actions and Words of the Dental Team Can Increase Cancellations or Prevent Them-Tip #4
Tip #4- Don't Break Agreements With Patients.AsI share how actions and words of the dental team may increase or prevent cancellations, Ican’t leave out thisone on breaking agreements with patients.I see practices calling patients to move up their appointments as they try to fill open time on...  Read More
Consultant Tip: Referrals and New Patients
Many new patients are referred by successfully handled new patients.When you start something new, you try to talk all of your friends into doing the same thing so you will feel you are doing the right thing. For this reason, the new patient is most interested in his dental care and more likely to...  Read More
Distractions at the Dental Office Front Desk
Distractions at the Dental OfficeFront Desk Distractions at the front desk in dental offices can be common. Since this area is responsible for creating and maintaininga full and productive schedule for the practice,it is important to not have other team memberspulling front desk staff away from...  Read More
Insist Upon High Ethical Standards in Your Practice
It is impossible to achieve your goals and dreams without also having high ethical standards in all operations of the office. Any staff member that exercises low ethical standards is like a team member who keeps fumbling the ball. The other team members have to fight like crazy to get it back and...  Read More
Reduce Broken Appointments
I believe that practices have a lot more control over broken appointments than they ever realized. Many practices are running on automatic and not taking time to educate patients and look at the patient's indicators before scheduling and during confirmations. 1) Educate the patients when the needed...  Read More
Consultant Tip: Key Computer Reports
Computer Reports tell you what ishappening in yourpractice and they willhelp you find missed opportunities based on facts.Knowing your score is important when it comes to managing your business.I recommend that you utilize the following reports from your computer software to keep your finger on the...  Read More
 Consultant Tip: Actions and Words of the Dental Team Can Increase Cancellations or Prevent Them- Tip #3
Tip #3- Use Good Verbal Skills at the Time of SchedulingNot usinggood verbal and communication skills at the time of scheduling can contribute to patients not committing to an appointment. They may even schedule the appointment and call back later to say they are not coming. This is an indication...  Read More
Consultant Tip: Actions and Words of the Dental Team Can Increase Cancellations or Prevent Them- Tip #2
Tip #2- Know that a large portion of broken appointments begin chairside. As we evaluate broken appointments and track down exactly what was done prior to the appointment day, what was said andwhat was leftoff, we seethat many of the broken appointments should have never occurred. Most could have...  Read More
Consultant Tip:  Actions and Words of the Dental Team Can Increase Cancellations or Prevent Them - Tip #1
Tip #1- Stop making patients think cancellations are normal. Be more proactive. I think we all agree that broken appointments are not good for the practice. Through our investigations into the causes of broken appointments, we’ve discovered many times they could have been avoided if the...  Read More
Categories: consultant
Increasing Your Bottom Line
The easiest way to increase your bottom line is to not have open time in your schedule which is achieved by eliminating broken appointments and controlling your schedule. For every broken appointment and time left open on the schedule, your bottom line decreases to that degree. This is true for...  Read More
Consultant Tip: Handling Patient Complaints
Since dental practices deal with all kinds of people, there will be complaints from time to time no matter how well organized you are and/or how skillful your team. Hopefully you hear about them so you can handle them properly and get the patient happy and coming back in the future. Ignoring...  Read More
Actions of a Successful Dental Office
I’m often asked what successful offices have in common...They have a good solid ethical team, with a great attitude. There is a strong leader, they are organized and have real world systems that give more predictability to their schedule. They run like a well oiled machine. There are few...  Read More
Building Your Practice with Emergencies and "Emergencies"
An emergency, according to the American Heritage Illustrated Encyclopedic Dictionary, is “an unexpected situation or sudden occurrence of a serious and urgent nature that demands immediate action.” When quotation marks (“ “) are placed around a word, it means the word is...  Read More
An Important Thing to Know
You do not win friends and influence patients when you use criticism, authoritative attitudes or high-pressure sales talk. You do win friends and influence patients when you really care about them and when you follow the rule be yourself. It is an interesting fact that people will respond to you...  Read More
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