Townie® Poll

Human Resources

Poll conducted from 1/23/2024 To 2/20/2024

Would you say your office has high turnover?
229 total votes
48%
Yes
52%
No
Which position in your practice has the most turnover?
131 total votes
15%
Doctor/associate
35%
Assistant
18%
Hygienist
28%
Receptionist/Front desk
3%
Office manager
Have you had to fire anyone in the past year?
133 total votes
45%
Yes
55%
No
How was your employee handbook/HR manual created?
129 total votes
22%
I wrote it myself
23%
I used an online template and edited it as needed
5%
I hired a lawyer
22%
I hired an HR/consulting company to create it
27%
I do not have an employee handbook or HR manual
Does your practice have a written standard operating procedure that outlines responsibilities and instructions for non-clinical employees?
127 total votes
62%
Yes
38%
No
Do you have a human resources generalist in the office?
130 total votes
35%
Yes
65%
No
Have you ever recorded phone calls as a means to train staff?
128 total votes
45%
Yes
55%
No
Have you ever encountered or suspected embezzlement in your practice?
130 total votes
28%
Yes, I've encountered it
13%
Yes, I've suspected it
58%
No
Which HR issue is most important in a dental practice?
130 total votes
35%
Retention
15%
Recruitment
29%
Training and compliance
8%
Health and safety
12%
Discipline
How does the front office primarily communicate with back office staff?
129 total votes
15%
Headset (or walkie-talkie system)
14%
Phone
5%
Lights or buzzers
53%
Verbally
12%
Electronically (e.g. email)
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Sally Gross, Member Services Specialist
Phone: +1-480-445-9710
Email: sally@farranmedia.com
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