Townie® Poll

Human Resources

Poll conducted from 9/19/2019 To 10/11/2019

Do you have a human resources generalist in the office?
157 total votes
15%
Yes
85%
No
Which HR issue is most important in a dental practice?
78 total votes
24%
Retention
21%
Recruitment
42%
Training and compliance
5%
Health and safety
8%
Discipline
Which position in your practice has the most turnover?
79 total votes
4%
Doctor/associate
54%
Assistant
9%
Hygienist
32%
Receptionist/Front desk
1%
Office manager
How was your employee handbook/HR manual created?
79 total votes
14%
I wrote it myself
24%
I used an online template and edited it as needed
8%
I hired a lawyer
27%
I hired an HR/consulting company to create it
28%
I do not have an employee handbook or HR manual
Have you ever encountered or suspected embezzlement in your practice?
80 total votes
29%
Yes, I've encountered it
23%
Yes, I've suspected it
49%
No
Would you say your office has high turnover?
79 total votes
22%
Yes
78%
No
Have you ever recorded phone calls as a means to train staff?
79 total votes
28%
Yes
72%
No
Does your practice have a written standard operating procedure that outlines responsibilities and instructions for non-clinical employees?
80 total votes
61%
Yes
39%
No
How does the front office primarily communicate with back office staff?
78 total votes
9%
Headset (or walkie-talkie system)
1%
Phone
8%
Lights or buzzers
68%
Verbally
14%
Electronically (e.g. email)
Have you had to fire anyone in the past year?
79 total votes
32%
Yes
68%
No

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