Townie® Poll

HR and Front Desk

Poll conducted from 2/18/2018 To 3/6/2018

How often do you meet with your local study club?
0 total votes
0%
Monthly
0%
Every two months
0%
Quarterly
0%
I am not in a local study club
If not in a study club, what is your primary reason for not participating in one?
0 total votes
0%
Cost is greater than $1,000 a year
0%
Lack of study club availability in my area
0%
Monthly time commitment is too much
0%
Last study club was too low quality
0%
I am currently in a great study club
0%
I am in a study club but looking for new options
Do you have a dedicated human resources generalist in the office?
253 total votes
15%
Yes
85%
No
How does the front office communicate with back office staff?
160 total votes
9%
Headset or walkie-talkie system
23%
Light or buzzer system
3%
Phone
66%
Verbally
Which HR issue is most important in a dental practice?
161 total votes
29%
Retention
6%
Recruitment
47%
Training and compliance
6%
Health and safety
12%
Discipline
Have you ever recorded phone calls to use as a training opportunity for staff?
156 total votes
40%
Yes
60%
No
Which position has the most turnover in your practice?
156 total votes
4%
Doctor/associate
3%
Office manager
13%
Hygienist
52%
Assistant
29%
Receptionist
Have you taken any CE courses on HR in the last six months?
160 total votes
26%
Yes
68%
No
6%
I plan to before the end of the year
How was your employee handbook/HR manual created?
158 total votes
16%
I wrote it myself
28%
I used an online template and edited as needed
6%
I hired a lawyer
29%
I hired an HR company to write it
21%
I do not have an employee handbook/HR manual
Have you ever encountered or suspected embezzlement in your practice?
159 total votes
35%
Yes
65%
No
Do you keep track of the number of unanswered phone calls?
161 total votes
21%
Yes
79%
No
Does your front office follow a specific or standardized script when answering calls?
159 total votes
49%
Yes
51%
No

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