Time Out: I Believe in an Engagement - Do You? with Ilona Mclay

“to provide top class customer service your team has got to be motivated and engaged to want to provide it”
There’s no point putting staff through the training if they don’t want to be there, aren’t interested and basically
“Get paid enough not to leave and do enough work not to get fired”

A number of very high profile businesses are running engagement programmes as they realise that in order for the UK to survive in a Global economy then they need to motivate their workforce to increase efficiency, productivity, innovation and turnover.

Research shows that organisations with high levels of employee engagement are more efficient and effective, and that highly engaged employees:

• are more customer focused, find they are more creative at work, and take less time off sick;
• care about the future of their organisation and put in greater effort to help it meet its objectives;
• feel proud of the organisation they work for and are inspired to do their best and motivated to deliver the organisation’s objectives.

Surely this is what the UK needs at a time when UK productivity has stagnated since 2008/9 and remains about 15% below historical trends, and where UK GDP per hour is around 17% below the G7 average.

The 4 enablers of Employee Engagement
www.engageforsuccess.org
Strategic Narrative Visible, empowering leadership providing a strong strategic narrative about the organisation, where it’s come from and where it’s going.

Engaging Managers who focus their people and give them scope, treat their people as individuals and coach and stretch their people.

Employee Voice throughout the organisations, for reinforcing and challenging views, between functions and externally.

Employees are seen not as the problem, rather as central to the solution, to be involved, listened to, and invited to contribute their experience, expertise and ideas.

Integrity Organisational integrity – the values on the wall are reflected in day to day behaviours. There is no ‘say –do’ gap. Promises made and promises kept, or an explanation given as to why not.

Engagement is what you want it to be
Disturbing facts about Employee Engagement

• 70% are not fully engaged or totally disengaged
• 20 million workers are not delivering their full potential
• 64% of employees have more knowledge and skills to offer
• Only 20% of Managers are passionate about their jobs
• 30% of employees do not have good relationship with managers
• 49% feel valued at work, 51% don't feel valued  
• Poorly engaged companies make less profit
• Disengaged leaders cause disengaged employees
• Poor engagement will cause customers to leave

Seems like Doom and Gloom?
It takes time and effort to find out what your business needs to make it more successful.

It takes hard work to get your team performing well.

It takes courage to take steps to remove the “active disruptors”.

Ask yourself these 3 questions

1. Do you have a problem in your business or team but can’t see it?
2. Do you recognise you’ve got a problem but fail to see how getting a business coach will solve it?
3. Do you recognise the problem, and the value of the solution, but can’t or won’t make the change?

The crux of the matter is:

You don’t see how things are related between your problem and the solution being offered.

By focussing on the benefits of using a coach it allows a shift in your thinking in a way that reveals why their solution would be effective.

You need help to define a roadmap that explains to you how to get from where you are to where you want to go with your business and team.

Working with a “dental specific” coach who understands the Dental business you are in and has experience running large, high performance teams will help you transition from non- engaged employees to highly engaged and motivated teams.

Illona Mclay, dental business and selling skills coach
Contact Illona: 07510307716 | im@illonamclay.co.uk | www.illonamclay.co.uk