

You are in an elevator and a man steps in and asks you what you do. You have 15 seconds to explain your business. What do you say?
Lopez: Dental Fix Rx delivers on-site personalized service for all of a dental practice's repair and new equipment needs.
Each of our franchisees are equipped with state-of-the-art mobile service centers that are able to handle any repair or replacement eventuality. While Dental Fix Rx serves the dental industry, we understand that the success of our franchise owners will lead to the success of the company. That's why we provide our local owner-operators with a centralized technological and account-management support service so they can focus on serving customers.
What is your background in dental?
Lopez: I cofounded Dental Fix Rx in 2009 and have grown the company to more than 200 franchises, providing service to 15,000-plus dental professionals throughout North America. I opened my first business at the age of 19 (I am currently 34 years old) and have franchised several concepts over the years.
Two years prior to launching Dental Fix Rx, I came across a unique opportunity that I couldn't pass up.
As a serial entrepreneur, I had been looking for a recession-proof business model and realized a common pain point felt by dental professionals nationwide—how drawn-out it can take for dental equipment to be repaired.
Time is money, and I knew that by building a mobile repair business centered on exceptional customer service, dental offices could eliminate frustration, save money and increase efficiency. I purchased the first mobile repair truck with my friend and business partner, Mike Parker. Together, we equipped it with tools and inventory, began approaching dental offices with our services and began developing the systems that have become the foundation of the franchise. Today, we have mobile service center vans across the country and have sold or opened a franchise every week for the past 30 months.
Tell me a little more about Dental Fix Rx and what services you provide:
Lopez: Dental Fix Rx is a fast-growing mobile dental-equipment repair-service franchise. We are revolutionizing the dental service industry by delivering immediate, on-demand equipment service, hand-piece repairs and cost-
effective consumable products through our network of highly-trained franchise professionals. Our franchise owners serve businesses within their market, and complete repairs on-site from mobile repair centers that are equipped to fix a wide range of equipment found in any practice—everything from compressors to chair upholstery.
Dental Fix Rx trains all franchise owners during an intensive, eight-week training course, therefore no previous dental experience is required. At the end of their training course, the local owner supports up to 350 dental offices within their territory, which is exclusive to that franchisee.
What is the philosophy at your company?
Lopez: We believe that our Dental Fix Rx franchises are the business partners that dental practices have always needed but didn't have access to until now. By being innovative and forward-thinking, our local owners can build strong and lasting relationships with their clients that are about more than just the transaction. Part of our company's DNA is to put customer service first and foremost and then deliver on that promise by providing high-quality service at a competitive price.
What is the "best-kept secret" of Dental Fix Rx?
Lopez: The best-kept secret is the cost savings a dentist benefits from by switching to Dental Fix Rx. Dental professionals typically focus on the hourly rate, but because our vans have so much inventory, we generally can fix most repairs in fewer trips. This saves them a significant amount of time (and money).
How can a practice begin working with you?
Lopez: Give us a call at (800) 586-0340 or visit Dentalfixrx.com for more information. One of our account managers will provide assistance and connect you with the contact in your service area.
What kind of service can dentists expect when they reach out to you?
Lopez: Dentists appreciate that repairs are completed on-site with a quick turnaround time, allowing dental offices to quickly continue serving their clientele. When new owners begin servicing an area, one of the first things they do is meet with local dental professionals in their market to introduce themselves and explain the services that we provide. Therefore, when the need arises, dentists already have a personal connection with their local Dental Fix Rx owner-operator.
Our clients benefit from always working with the same experienced industry professionals, as well as no travel charges, free estimates and assessments, free emergency loaner service for compressor or vacuum pumps and personalized telephone support and account management.
Also, since Dental Fix Rx franchisees are local to their service area, they are able to respond within a 24-hour period. Our owners understand that it's in the best interests of their business to be extremely accommodating to the dentist's needs and to develop a strong business relationship with all the dental offices in their territory.

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