“Good morning Mr Smith, this is Carrie calling from Bespoke Dental Practice, Dr Green’s surgery. Dr Green has asked me to give you a call as we have been reviewing your file this morning. At your last appointment, Dr Green diagnosed a crown for a tooth in your lower left quadrant as the tooth was cracked. He is concerned/worried/anxious that this is a severe fracture and left untreated may result in a root canal, which is a costly procedure. So he asked me to get in touch with you to schedule an appointment. We have an appointment available at 9.30am this Wednesday or Thursday at 2pm. Which one of those suits you best?”
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