Dental Success Blog
Dental Success Blog
Dr. Mark Costes is a full time practicing dentist who was able to build six successful dental practices in his first seven years in the profession. He is the founder of the Dental Success Institute as well as the Horizon Schools of Dental Assisting.
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DrMarkCostes
DrMarkCostes

The Systems Driven Dental Practice

4/7/2016 8:56:00 AM   |   Comments: 0   |   Views: 222

Early in my career, much like most dentists, I knew almost nothing about the business and management side of running a systems driven dental practice.

So when it came time to assemble my team, I looked for employees that had the most experience in the field so that I could hand off all of the practice management responsibilities to them while I focused on patient care.

My fatal flaw was that I let the staff run the offices “their way” and because I hadn’t given them any direction or parameters to follow, they were forced to create their own systems and protocols.

The result? Chaos, inefficiency, lack of profitability. The worst part was that I was completely dependent upon my staff.


mark

If anyone got sick, had a family emergency or found a new job, a part of the practice would shut down. Each person on the team created their own way of accomplishing their job description but nobody else could duplicate it.

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