Patient Communication Solutions for DENTRIX, Eaglesoft, and Opendental Users!
Patient Communication Solutions for DENTRIX, Eaglesoft, and Opendental Users!
Delight your patients and grow your business by leveraging patient communication and automation tools.
Blog By:
Pavan Chakka
Pavan Chakka

Donโ€™t let a few unhappy patients shape your online reputation.

Donโ€™t let a few unhappy patients shape your online reputation.

1/29/2025 9:39:38 AM   |   Comments: 0   |   Views: 41

Donโ€™t let a few unhappy patients shape your online reputation.

Donโ€™t let a few unhappy patients shape your online reputation.ย 


Here's how to turn happy visits into 5-star reviews.

99% of your patients go home happy with your service.
But 1% (or fewer), not so much.

The reality is that most of your happy patientsโ€”those 99%โ€”won't leave a Google review for your dental office on their own.

However, that 1% of unhappy patients are far more likely to leave a negative review on Google.

These are the people most vocal about their experience:
ย - They may have had a miscommunication.
ย - They may have had a bad experience.
ย - They are frustrated and angry.
ย - They want to vent their frustration.
ย - They think a bad review helps others.

Leaving a negative review is one of the easiest ways for them to express their dissatisfaction.

If this continues for a year or two,
- your Google profile may end up with...
- 40 reviews and a 2-star (roughly)

To the outside world, it might seem that 60% of your patients are unhappy with your service.

Thatโ€™s not the reality.ย 

How do you fix this and bring your online profile close to reality?ย 

You need to turn some of your happy patients into 5-star Google reviews.

Are you actively seeking reviews from your happy patients?

Drop a comment below!ย 

Get 10 Google Reviews at no cost.

https://www.practicedilly.com/dental-office-google-reviews.html

# Online Reputation
# Google Reviews
# Patient Experience
# PracticeDilly


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