This electronically delivered self-instructional program is designated for 1.5 hours of CE credit by Farran Media.
AGD Code: 550.
There is no fee to view this course. There is a fee of $18 to take the exam and claim CE credits for this course.
This chapter of Dr. Farran's timeless 1999 "Your 30-Day Dental MBA" addresses how to find and develop the receptionist to increase profits and run a successful practice. Learn why you never get a second chance to make a first impression. Understand that having the ultimate receptionist is the first impression and last impression your patient has at your office.
Description of Speaker:
Howard Farran DDS MBA MAGD is a noted international speaker on practice management. He graduated from UMKC dental school in 1987, earned MAGD in 1998 and MBA in 1999. Founder and publisher of Dentaltown, Orthotown Magazines and www.towniecentral.com. He has written/produced multiple dental articles and video series for practice management.
Upon completion of this course, participants should be able to achieve the following:
- Understand why you must have check-in and check-out procedures
- Determine how you find the ultimate receptionist
- Learn the four things that successful dental offices have in common
- Learn why treatment plan acceptance starts in your waiting room
Dr. Farran declares that neither he nor any member of his family have a financial arrangement or affiliation with any corporate organization offering financial support or grant monies for this continuing dental education program, nor does he have a financial interest in any commercial product(s) or service(s) he will discuss in the presentation.
Farran Media is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association
to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not
approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards
of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at
For any questions, please contact Howard Goldstein, DMD, Director of Continuing Education at
Farran Media is a nationally approved PACE Program Provider by the Academy of General Dentistry.
Approval does not imply acceptance by any regulatory authority or AGD endorsement. The current term of approval extends from 1/1/2019 to 12/31/2022.
Provider ID# 304396
This activity meets the educational criteria required for verifiable Continuing Professional Development under the General Dental Council Lifelong Learning scheme and represents 1.5 hours of verifiable CPD.
The CE provider (Farran Media) uses reasonable care in selecting and
providing content that is accurate. The CE provider, however, does not
independently verify the content or materials. The CE provider does not
represent that the instructional materials are error-free or that the content
or materials are comprehensive. Any opinions expressed in the materials are
those of the author of the materials and not the CE provider. Completing one or
more continuing education courses does not provide sufficient information to
qualify the participant as an expert in the field related to the course topic
or in any specific technique or procedure. The instructional materials are
intended to supplement, but are not a substitute for, the knowledge, expertise,
skill and judgment of a trained health care professional.
Continuing education credits issued for completion of online CE courses may not apply toward
license renewal in all licensing jurisdictions. It is the responsibility of each registrant
to verify the CE requirements of his/her licensing or regulatory agency.
State CE Requirements:
for CE requirements by state. Please note that this information is current as of the time of listing. This information is subject to change at any time from the state boards. For the most up-to-date information, please contact your state board directly.
There are no refunds for Online CE courses. Please contact technical support if you run into technical difficulty.
For any questions, please contact Howard Goldstein, DMD, Director of Continuing Education