Starting Off Right: Transform Your 'Receptionist' into a Director of First Impressions

Sandy Pardue, Starting Off Right: Transform Your 'Receptionist' into a Director of First Impressions
Speaker: Sandy Pardue
CE Credits: 1.5
Format: PDF
This course details how to raise up the receptionist position and establish a director of first impressions in the dental practice, along with key actions to ensure success. It includes the purpose of...more
  • 3.8 (5 Reviews)
  • Released: 12/1/2020
  • Expiration Date: 6/30/2025
  • Review Date: 6/30/2022
CE Details
Credit Details
This electronically delivered self-instructional program is designated for 1.5 hours of CE credit by Farran Media.
AGD Code: 550.

There is no fee to view this course. There is a fee of $35 to take the exam and claim CE credits for this course.

Synopsis:
Many may think of a receptionist as being someone who sits at the front desk smiling and serving coffee to patients, but it’s just not the case anymore. Patient expectations are higher than ever. Just “good enough” will not help you build or grow your practice. Patients are tuned in to online reviews and social media posts, and have elevated awareness when it comes to customer service. They know there are many dental practices that would welcome them, and unless you have created loyal patients through better-than-average experiences, they will think nothing of leaving. Because most dental practices have system failures or no division of duties, the teams tend to go through the motions throughout the day and handle only the obvious and immediate tasks right before them. There’s little time to focus on exceeding patient expectations, promoting the practice and improving customer service. Practices may think they are organized, but key actions get left undone. This creates many missed opportunities and inconsistencies, which adds stress and increases the number of patient upsets. When patients call your practice or enter through the front door, they are comparing their experience to every other dental practice they’ve called or visited. The receptionist of the past is now considered the director of first impressions and is a brand ambassador. Every practice needs one. The most obvious and immediate benefits are increased new patient numbers, more referrals and improved retention.

Educational Objectives:
Upon completion of this course, you should be able to:
  • Realize new opportunities with upgrading the receptionist position.
  • Create a customized job description and checklist.
  • Implement the key functions of the position.
  • Train and manage a director of first impressions.
Description of Speaker:
Sandy Pardue is an author, practice-management consultant and an internationally recognized lecturer. For over 25 years, she has assisted hundreds of doctors with practice expansion and staff development. She is known for her comprehensive and interesting approach to dental office systems, and offers a refreshing point of view on how to make a dental practice more efficient and productive.

Disclosure:
The author declares that she has a financial interest in consulting dental professionals in the subject matter that she is lecturing on.

CE Reviews

Overall

3.8  (5 Total Reviews)
 4 people would recommend this course to a friend.
Instructor spoke clearly and was easy to understand
4.0
Course material was informative, organized, and up to date
4.2
Course objectives were consistent with course as advertised
4.0
Informative
amiddleton23
User: amiddleton23
Date: 11/13/2023
Instructor spoke clearly and was easy to understand
5
Course material was informative, organized, and up to date
5
Course objectives were consistent with course as advertised
5
Good info
amiddleton23
User: amiddleton23
Date: 11/3/2023
Instructor spoke clearly and was easy to understand
4
Course material was informative, organized, and up to date
5
Course objectives were consistent with course as advertised
5
Great overview of this position. Will check out the other ones as well
Informative
KIRKA
User: KIRKA
Date: 10/30/2022
Instructor spoke clearly and was easy to understand
5
Course material was informative, organized, and up to date
5
Course objectives were consistent with course as advertised
4
Something to implement asap
Great as usual
nirvagirl77
User: nirvagirl77
Date: 1/11/2022
Instructor spoke clearly and was easy to understand
5
Course material was informative, organized, and up to date
5
Course objectives were consistent with course as advertised
5
Sandy is a great teacher, she really knows how to teach what she knows and her tips are extremely valuable
I can not view this course.
Thonel
User: Thonel
Date: 2/6/2021
Instructor spoke clearly and was easy to understand
1
Course material was informative, organized, and up to date
1
Course objectives were consistent with course as advertised
1
It will not allow me to view course.
CE Policies
American Dental Association (ADA), Continuing Education Recognition Program (CERP) provider
Farran Media is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at https://ccepr.ada.org. For any questions, please contact Nareg Apelian, DMD, Director of Continuing Education at nareg@farranmedia.com.
American General Dentistry (AGD), Program Approval for Continuing Education (PACE) approved, FAGD / MAGD Credit Farran Media is a nationally approved PACE Program Provider by the Academy of General Dentistry. Approval does not imply acceptance by any regulatory authority or AGD endorsement. The current term of approval extends from 1/1/2023 to 12/31/2026. Provider ID# 304396
This activity meets the educational criteria required for verifiable Continuing Professional Development under the General Dental Council Lifelong Learning scheme and represents 1.5 hours of verifiable CPD.

Legal Disclaimer:
The CE provider (Farran Media) uses reasonable care in selecting and providing content that is accurate. The CE provider, however, does not independently verify the content or materials. The CE provider does not represent that the instructional materials are error-free or that the content or materials are comprehensive. Any opinions expressed in the materials are those of the author of the materials and not the CE provider. Completing one or more continuing education courses does not provide sufficient information to qualify the participant as an expert in the field related to the course topic or in any specific technique or procedure. The instructional materials are intended to supplement, but are not a substitute for, the knowledge, expertise, skill and judgment of a trained health care professional.

Licensure:
Continuing education credits issued for completion of online CE courses may not apply toward license renewal in all licensing jurisdictions. It is the responsibility of each registrant to verify the CE requirements of his/her licensing or regulatory agency.

State CE Requirements:
Click Here for CE requirements by state. Please note that this information is current as of the time of listing. This information is subject to change at any time from the state boards. For the most up-to-date information, please contact your state board directly.

Refund Policy
There are no refunds for Online CE courses. Please contact technical support if you run into technical difficulty.

CE Contact
For any questions, please contact Nareg Apelian, DMD, Director of Continuing Education at nareg@farranmedia.com
To reap the full benefits of this CE course, the presenters (Howie Horrocks and Mark Dilatush) have agreed to create a marketing plan specifically tailored to your practice and your specific market area. Having your marketing plan printed and open while you view the course material, will greatly individualize your learning experience.
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