Enhancing Safe Dental Services Quality Through Patient Perception: Insights from IPA Analysis

Posted: December 24, 2024
The article evaluates the quality of safe dental services at Alborz Dental Clinic during the COVID-19 pandemic using the importance-performance analysis (IPA) technique. The study identified areas for improvement, with a focus on tangibility, assurance, and empathy. Dental clinic managers can enhance service quality by addressing reliability and responsiveness. This study highlights the significance of patient perception in service enhancement and the value of utilizing diagnostic tools like IPA for quality improvement in dental care.

This article summary was generated by AI. To view the full article, click the link here: https://pubmed.ncbi.nlm.nih.gov/39716219/
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