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Products in Practice: Dentrix by Tatia Meghdadi

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by Tatia Meghdadi
Tatia Meghdadi is marketing manager for practice education and strategic events at Henry Schein Practice Solutions. She brings to her role more than 15 years experience executing corporate marketing, demand generation and internal communication strategies for leading technology companies. At Henry Schein, she builds programs that help dental teams improve their skills and advance their careers.

Is your practice thriving or merely surviving? Today's prosperous practices have discovered that quick, efficient, personalized care is the secret to happy patients and maximum profits. And that kind of care is achieved when every member of your team has mastered their role. Give your team the tools and training they need to master Dentrix and put it to work for your practice like never before. Dentrix Mastery Tracks makes it simple.

In an office staffed with experts, patients check in faster, wait times are shorter, billing is more efficient and scheduling is convenient for you and your patients alike. The quality of care goes up and your team reacts with agility to handle unexpected needs on the fly.

As a Dentrix user, you already have a set of practice management tools at your fingertips to help your office run at the peak of efficiency. But the system's advanced features and capabilities can't be of much help if they aren't put to use.

Now there's an easy way to get more out of Dentrix. It's called Mastery Tracks, and it can completely transform your practice.

Skills Assessment and Then Some
Dentrix Mastery Tracks presents a novel approach to skills assessment. With topics and tracks that align with key job functions, it assesses your team's knowledge of Dentrix and shows where they need improvement. Then the program makes it easy to fill in any knowledge gaps with a wealth of targeted training resources.

Think of it like this: You've put a lot of time and effort into building the practice you have today—and that includes investing in the right people to be on your team and the right technology to run your business. Dentrix Mastery Tracks helps you make the most of your investment, and get more out of the investment you've made in your staff. The program helps your knowledgeable staff work more efficiently, deliver better patient care and take even more pride in their jobs well done.

How it Works
Mastery Tracks is a convenient online program that assesses employees on a range of Dentrix skills that match their assigned duties in the practice. Every member of your team can benefit from this program, with four specific “tracks” to match various roles and responsibilities:

Front Office Mastery Track
Discover your team's ability to effectively and efficiently create and maintain detailed patient and family records, schedule appointments, manage patient correspondence and coordinate continuing care.

Ideal for: Scheduling coordinators, receptionists or other front-office team members who routinely manage patient information and appointments.

Financial Mastery Track
Assess employee proficiency in setting up and entering financial transactions, managing accounts receivable, creating accurate financial reports, setting up insurance plans, verifying insurance eligibility and processing claims.

Ideal for: Financial managers, insurance and billing coordinators and anyone else who maintains financial information, processes payments or works with insurance claims.

Practice Analysis Mastery Track
Learn how well team members generate and customize reports, export and manage data and use password management and audit tools effectively. Ideal for practice administrators and office managers who work with productivity and performance reports, or anyone who manages passwords or other security settings.

Clinical Mastery Track
Measure team member capacity to navigate and use Dentrix charting, progress notes and clinical notes, and other Dentrix tools to improve patient care. Ideal for: Dentists, dental assistants, hygienists and other team members who are directly involved with clinical care and treatment planning.

Mastery Tracks is not just testing. Mastery Tracks also provides a wealth of learning resources to help your team improve their Dentrix skills where necessary. Before taking the test, team members can view test “blueprints” for their area of specialty to see what types of things they'll be tested on. They can then study topics via videos, articles, classroom workshops or live in-office training sessions.

After an employee takes a test, they'll receive a skills certificate if they pass. If they don't pass on their first try, no problem. They'll get feedback on items they missed and can even retake the test another time-absolutely free. Once they pass all the tests in their chosen track, they will receive a specialist certificate they can download or print out to prove their competence.
    And skills assessment has never been so affordable:
  • Standard price per test is $29.95.
  • Save $5 per test when you sign up for all of the tests in a specific Mastery Track.
  • Every test purchase includes one free retake if you don't pass on your first attempt.
With Mastery Tracks, Everybody Wins
Dentrix Mastery Tracks is a plus for everyone, from dentists and practice administrators to clinical and front-office staff.

The easy, affordable program can become a handy way for administrators and office managers to evaluate applicants to find the most qualified candidate; assess new employees' skills to help them get up to speed quickly; and even serve as a resource for yearly performance reviews and pay raises.

Team members benefit from the satisfaction of an official way to demonstrate their skills and proficiency. They can use Mastery Tracks skills assessment and training to progress in their careers and gain trust and greater responsibility as their expertise grows.

Even your patients win with Mastery Tracks. With a staff of Dentrix specialists, your practice will run more efficiently. Complete proficiency in the comprehensive features of your Dentrix practice management system frees up time and streamlines workflows—leaving your team more available to build relationships with patients and ensure that each visit is a convenient, productive and pleasant one.

Start Your Success Today
    Getting started is fast and easy. It only takes a few minutes to create an account and begin taking tests.
  1. Visit Dentrix.com/Mastery.
  2. Help your team select the tests and tracks that match their duties.
  3. Complete Mastery Tracks tests at your convenience.
That's all it takes!




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September 2025
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