Elective, but often necessary, dental and health-care procedures
including advanced dental care, orthodontic work,
vision correction and cosmetic procedures often go uncovered
by insurance. In 2005, Chase began working to create a
new financing option to provide affordable, flexible options
to help patients finance these treatments. Since day one,
ChaseHealthAdvance has been focused on being an advocate
for patients and practices. There is an ongoing focus on not
only looking for ways to improve and simplify the financing
process, but also providing practices with innovative tools
and resources.

From left: Forrest Estep, VP of inside sales;
Susan Richardson, director of marketing; Barry
Trexler, SVP of sales & marketing and Hugh
Bleemer, president of ChaseHealthAdvance.
Background
ChaseHealthAdvance helps patients overcome the financial
barriers associated with elective procedures not covered by
insurance. It does this by providing patients with no-interest
and extended-payment financing plans. The organization's
commitment to advocacy can be seen in its No Surprise
financing. ChaseHealthAdvance strives to make the entire
financing process transparent by providing easy-to-understand
product terms and disclosures for practices and their
patients. The goal is to ensure nothing catches patients off-guard
when they elect to finance their health care through
ChaseHealthAdvance. With this clear and simple process, the
satisfaction patients experience during treatment from their
provider can extend to the repayment process as well.
As part of their commitment to practices and their
patients, in the upcoming months, ChaseHealthAdvance will
roll out a suite of new updates and features. With a commitment
to continued innovation and provider servicing,
ChaseHealthAdvance gathered input from doctors and office
staff to help develop these new processes. These changes will
include broad updates to practice and patient materials, and
Web sites that will make the financing process even easier.
Committed to Providers
ChaseHealthAdvance is designed to be effortless for
providers to implement. Enrolling is easy and quick. There
are no enrollment fees, monthly minimums or required
equipment to buy or lease. Practices simply sign a provider
agreement and select the payment plans that will best serve
their patients. Within days, the provider receives a welcome
kit with all the required information and materials to
get started.
A highly trained and knowledgeable practice consultant is
assigned to every practice. These ChaseHealthAdvance consultants
work closely with the doctors and their staff to ensure
they are fully prepared and confident in presenting and processing
financing options for their patients. Consultants maintain
an ongoing relationship with the practice. Should a
practice have a question or new concern, practice consultants
are always available by phone and e-mail.
One aspect of the consultant's responsibilities is to help
identify opportunities where new ChaseHealthAdvance services
can help the practice improve its business. The consultant
can also introduce the practice to other ChaseHealthAdvance
products that could add value to the practice, such as business
credit cards, equipment financing and merchant processing
services. ChaseHealthAdvance also provides numerous marketing
tools to help practices communicate the affordability of
financing to their patients. Ready-to-upload Web banners are
available for the practice's Web site. Patients can click on the
banners to immediately apply for financing directly from the
practice's site. ChaseHealthAdvance also has tools to help
practices and patients determine the best financing options.
There's a downloadable payment calculator to help patients
find a payment plan that works for the family budget
and understand the affordability of financing through
ChaseHealthAdvance. It also has a full set of co-branded letter
templates, which providers can use when sharing financing
information with their patients.
ChaseHealthAdvance has sponsored the printing of a wide
variety of resource guides, written by top professionals in the
health-care industry, for providers who wish to continue their
education and make the most of their practice. These guides
cover topics such as treatment innovations, practice management
and marketing information. All are available to
ChaseHealthAdvance providers for download online.
Through the ChaseHealthAdvance Web site, practices
can manage their entire patient financing portfolio with no surprises.
HealthAdvance-Online.com lets doctors and office staff
submit new patient transactions quickly and easily, track current
open accounts and even produce custom reports. Coming soon,
HealthAdvance-Online.com will also feature a new user interface
and streamlined processes to make every aspect of practice
administration easier.

Advantages of Using ChaseHealthAdvance
ChaseHealthAdvance is a great financing option for practices
that haven't offered third-party financing in the past, as well
as practices that have traditionally relied on in-house financing.
Some practices that have a good cash-paying client base
might not see the need to extend credit to patients, but many
ChaseHealthAdvance providers report an increase in patient
acceptance after offering third-party financing. It has been
shown that patients will simply walk away from treatment or
choose not to seek treatment because the perceived cost is too
high for them. Third-party financing from ChaseHealthAdvance
allows practices to offer affordable financing options and treat a
broader range of patients.
ChaseHealthAdvance is also a great solution for practices that
currently use in-house financing. While ChaseHealthAdvance
providers do pay a small service fee, third-party financing can
help reduce a practice's overhead. With in-house financing,
dentists (and other health-care providers) spend a significant
portion of their budget on financing administration and implementation
costs. By outsourcing patient financing, practices
allow ChaseHealthAdvance to take over these duties, freeing up
front-office staff to focus on the practice's core business – providing
care to patients.
ChaseHealthAdvance takes responsibility for administrating
patient repayment of health-care transactions. The practice
receives its funding for treatments deposited directly into its
account, often in as little as 24 hours after the transaction. This
can greatly improve a practice's cash flow and allow for greater
flexibility to reinvest in the practice. Another key benefit of
using ChaseHealthAdvance and removing the dental practice
from the repayment process is that patients
will be less likely to skip or delay follow-up treatments because
of an inability to pay. This can help avoid unnecessarily lengthening
the treatment process.
Practices using ChaseHealthAdvance can also expand their
treatment offerings and implement the latest technologies.
Patients considering advanced treatments can do so with
less worry when they use ChaseHealthAdvance financing
and spread the treatment cost out over time with affordable
monthly payments.
The ChaseHealthAdvance Difference
Unlike other third-party financing companies,
ChaseHealthAdvance is backed by a name that businesses
and patients know and trust. As one of the world's leading
banks, Chase has the capital resources, the infrastructure and
the customer service capabilities to serve dental practices and
their patients.
ChaseHealthAdvance's No Surprise financing is an open,
honest commitment to the patient. Financing terms are clearly
stated. Payment schedules are listed openly, and there is never a
large surprise payment, so patients know what to expect, from
the first payment to the last. No Surprise financing ensures
patients know exactly what they're agreeing to before they sign.
ChaseHealthAdvance has a broad range of No Surprise
financing options. For the dental market, patients can choose a
no-interest repayment plan of 6, 12, 18 or 24 months, or, for
some procedures, an extended plan as long as 48 months. With
generous credit lines and no down payments, patients can
finance up to 100 percent of the cost of treatment and afford
even the most comprehensive treatment plans.
ChaseHealthAdvance also allows patients to reuse their
credit lines for anyone in the family (even the family pet). The
funds can be used for any procedure performed by a
ChaseHealthAdvance provider nationwide, including vision,
orthodontic, hearing, cosmetic, chiropractic and veterinary
care. It's easy to find additional providers by using the Web site's Provider Locator feature. Patients simply choose the type of
provider they need and enter a zip code to find providers
nearby. Once they choose a doctor, patients can apply and
inform the practice of their ChaseHealthAdvance status, and
the practice can then look up the account, and schedule the
desired procedure.
In the upcoming months, ChaseHealthAdvance will begin
issuing ID cards to all its account holders to make it even easier
to get additional care from ChaseHealthAdvance providers.
The cards, which remain valid as long as the patient has an
open credit line, will allow patients to easily share their
ChaseHealthAdvance account information with new practices.

Commitment to Patients
ChaseHealthAdvance continues to make it fast and easy for
patients to apply for health-care financing and receive an instant
credit decision. Whether patients are applying on their own or
through their doctor's office, the streamlined process speeds
credit decisions. The clear and simple language in the financing
agreement ensures patients will get exactly what they expect and
never be surprised by their payments.
ChaseHealthAdvance has an online credit application
process that makes it easy to apply for financing right from the
dental office. Practices with iPad technology can also use the
custom Present and Apply tool for the iPad. This tool allows
practitioners to walk patients through the case presentation
process in a simple, visual format. The tool helps communicate
affordability. It presents the options in a simple, easy-to-understand
manner and allows the patient to apply for financing right
from the iPad. The application is quick and simple,
requiring only basic information
from the patient.
If patients prefer, they may
also apply from the comfort of
their own home or office via
phone or online application.
The approval process is automated
so in most cases patients
know their approval status and
available credit line within a few minutes. The streamlined
application process and quick credit decisions allow practices to
more easily schedule treatments and perform procedures in a
timely manner.
MyChaseHealthAdvance.com
This patient-focused Web site provides ChaseHealthAdvance
patients with fast and easy 24/7 access to their accounts. Patients
are able to manage all aspects of their ChaseHealthAdvance
account from a secure login portal. They can check account balances,
view available credit, set up automatic account alerts and
even make payments from the comfort of their home or workplace.
Patients can also contact a customer service representative
through a toll-free number with any questions they might have.
Learn More
Now in its seventh year, ChaseHealthAdvance provides
patient financing for health-care professionals across the United
States. One reason for the organization's success is its dedication
to continually improve the relationships and products offered to
practices and patients.
To learn more about ChaseHealthAdvance financing
options, visit AdvanceWithChase.com or call 888-388-7633 to
speak with a practice consultant.
A legal message from ChaseHealthAdvance: The information found above is educational material
for you, a business entity, and not for your patients to view. Distribution or solicitation of
business from your patients using this material, directly or indirectly, is not permitted. |