Townie® Poll

What percent of your total overhead expense is your lab expense?

Poll conducted from 9/8/2003 To 10/6/2003

What percent of your total overhead expense is your lab expense?
547 total votes
23%
5-6%
29%
7-8%
29%
9-10%
10%
11-12%
9%
13+%
What percentage of your single unit crown remakes are remade due to a poorly matching shade?
360 total votes
77%
less than 10%
10%
11-20%
6%
21-30%
7%
More than 30%
What percentage of your single unit crown remakes are remade due to loose contacts or too tight contacts?
360 total votes
79%
less than 10%
10%
11-20%
6%
21-30%
5%
More than 30%
What percentage of your single unit crown remakes are remade due to incorrect occlusion?
356 total votes
79%
less than 10%
13%
11-20%
4%
21-30%
3%
More than 30%
What standard do you use to evaluate if a lab is providing consistent, good quality restorations?
350 total votes
45%
< 1% remake rate
44%
2%-3% remake rate
7%
4%-5% remake rate
4%
Over 5% remake rate
How many labs do you use?
360 total votes
13%
1
38%
2
34%
3
11%
4
4%
5
1%
6+
What percentage of your lab work do you send to a national lab versus a local lab?
297 total votes
45%
None
22%
less than 10%
8%
11-25%
6%
26-50%
7%
51-75%
12%
More than 75%
What is the primary reason you have chosen your laboratory?
359 total votes
2%
Talked to them at a trade show
10%
Customer Service
3%
Price
2%
Products
2%
Turn Around Time
6%
Other
3%
Recommended from the message boards at www.DentalTown.com
22%
Recommended by a fellow dentist
5%
Recommended by a well-respected clinician
1%
Direct mail
1%
Phone call from lab
2%
Sales visit to your office from the lab
0%
Lab’s website
41%
Quality
How important are value added incentives/coupons offered by your lab to your practice?
356 total votes
5%
Very important
17%
Somewhat important
78%
Not important at all
Do sample models play a role in case acceptance by your patients?
360 total votes
38%
Yes
37%
Maybe
25%
No
What types of information from your labs do you find valuable for your practice?
357 total votes
18%
Sample model
1%
Poster
8%
Brochures
13%
Seminars
1%
Statement Stuffers
20%
All of the above
40%
I do not receive these types of information from my labs
Do you value newsletters from your laboratory?
353 total votes
33%
Yes
29%
No
38%
I don’t receive newsletters from my laboratory
Do you visit dental laboratories’ websites?
356 total votes
4%
Yes – Frequently
33%
Yes – Occasionally
62%
No
Please pick the price range of the laboratory you use most frequently:
360 total votes
4%
over $250 per unit
7%
$201-$250 per unit
11%
$176-$200 per unit
20%
$151-$175 per unit
45%
$101-$150 per unit
13%
less than $100 per unit
Please choose the predominant means you use to communicate with your laboratory:
359 total votes
76%
Lab slip
1%
Email
0%
Fax
6%
In-person
1%
Mail
16%
Phone
0%
Web Site
What is the turn-around time your lab provides for you?
359 total votes
1%
1-3 days
3%
4-5 days
15%
6-7 days
11%
8-9 days
30%
10-12 days
28%
12-14 days
13%
More than 15 days
What percentage of your work do you send to your primary laboratory? (Note: primary lab denotes the lab that you send the majority of your cases to)
358 total votes
1%
0-10%
1%
11%-25%
3%
26%-40%
13%
41%-60%
42%
61%-80%
41%
81%-100%
What is the primary reason for discontinuing a lab’s services?
357 total votes
60%
Inconsistent work
7%
Poor aesthetic results
22%
Poor fit for crowns/veneers
1%
Poor occlusion
9%
Lab fails to deliver work on the agreed due date
How often do you expect your laboratory to check-in with you to maintain a good relationship (even when you don’t have cases in lab)?
352 total votes
16%
Once a week
10%
Once every two weeks
26%
Once every month
21%
Once every two months
28%
Only when you have a case in lab
How important is it for primary crown & bridge lab (the laboratory that you send the majority of your work) to be able to do your implant work as well?
354 total votes
45%
Very important
28%
Somewhat important
19%
Not important at all
8%
I prefer to use a different lab for my implant work than those who do my C&B work
In doing esthetic restorations (eg: Procera) what additional information (not received on a regular basis) do you believe would be valuable to achieve an optimal esthetic result?
345 total votes
29%
Diagnostic wax-up
13%
Models of provisionals
1%
Occlusal records
13%
Shade diagram (written shade number)
43%
Photographic images
What type of images do you feel are the most accurate for determining tooth shade, shape, for esthetic restorations?
339 total votes
8%
Polaroid prints
13%
35 mm slides
17%
35 mm prints
5%
Intraoral prints
58%
Digital Images

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