Townie® Poll

Front Desk

Poll conducted from 10/3/2016 To 10/14/2016

Do you have staff members who answer phones when you are not seeing patients?
173 total votes
71%
Yes
29%
No
How do you receive patient calls after office hours?
109 total votes
65%
On my cellphone
21%
Through automated paging
9%
Staff members screen calls first
5%
Through website
How does your front office staff collect insurance coverage information before a patient's first visit?
98 total votes
44%
Insurance company website
32%
Insurance company 800 number
5%
Third party service
19%
Practice management software
What is the most important feature on your website?
102 total votes
13%
Dental educational material
16%
New patient forms
67%
Patients can learn about the doctor(s) and team
5%
Existing patients can contact us with questions
Have you ever tried a system to record phone calls for review with team members?
112 total votes
36%
Yes
64%
No
Which of the following is your greatest source of new patients (excluding referrals from existing patients)?
111 total votes
33%
Participation with an insurance company
30%
Great online reviews
1%
Facebook advertising
4%
Direct mail
32%
Other
Do you collect patient surveys after a visit to the office?
110 total votes
34%
Yes
66%
No
How does your front office communicate with the back office?
105 total votes
9%
Walkie talkie/headset
20%
Light/buzzer system
25%
Phone system
47%
Yell down the hall
Who presents treatment plans to patients in your office?
98 total votes
17%
Everyone in the front office
27%
We have a designated treatment coordinator
15%
Single person works in the front office
41%
Front office and dental assistants can present
Is there a front desk protocol in place in the practice?
110 total votes
70%
Yes
30%
No

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