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Stop Selling Dentistry. Start Telling Stories. (E.301)
  “Patients don’t buy what you do. They buy the story you tell and how it makes them feel.” – Matt Hutchings Brief Overview In this episode, Regan Robertson sits down with Everyday Practices producer and videographer Matt Hutchings to explore how dental practices can leverage their why into...  Read More
Which Is Better: Paying Employees Based Off Production or Collections?
Tiff and Kristy discuss the ongoing challenges of hiring, including how incentives and mentalities have shifted over the past five years — and what you, as someone hiring, can do about it. Part of the discussion includes the pros and cons of how to pay team members. Episode resources: ...  Read More
Office Autopsy: How to Know If You’re Producing Enough
Kiera and Kristy break down a few reasons why your practice might not seem (or might not be, period) to have any money. They touch on how to find your profit point, knowing your debt, staying on top of collections and AR, and more. Episode resources: Transcript: The Dental A Team (00:00)...  Read More
Catching The Falling Knife
DISCLAIMER:  I’m not an attorney, I’ve spent millions on legal fees, and I stayed at a Holiday Inn Express last night.  This is not legal advice! We are seeing a pronounced uptick in financially distressed private practices of all sizes and varieties across the country. There is no singular...  Read More
The Patient First Podcast Episode 179: How L’Diamante Coaching Empowers Hygienists to Empower Patients
There’s probably no better team member to take the lead in empowering patients with knowledge about the oral-systemic link than dental hygienists, and there’s probably no better team to help hygienists do that than L’Diamante Coaching. In this episode of The Patient First Podcast, I sit down...  Read More
The Non-Annoying Referral Approach Every Dental Specialist Needs | Part 2 | GMS
What if I told you that the reason your referrals feel flat or forced isn’t because you’re “bad at asking", but because you’re asking the wrong way? In this episode, we reveal the exact referral scripts that flip awkward cold requests into genuine professional alliances. Imagine: -...  Read More
Hiring Detour: How Culture Shapes Every Hire
In this episode of Dental Drill Bits, Dana Salisbury and Sandy Pardue discuss the challenges of hiring and retaining new employees in dental practices. They explore the reasons behind high turnover rates, the importance of effective onboarding, and creating a welcoming workplace culture. The...  Read More
How Dental Leaders Build Stronger Teams Through Difficult Conversations
In dental practices nationwide, one skill separates thriving teams from those stuck in frustration: the ability to have difficult conversations swiftly and effectively. Leadership isn’t about avoiding conflict, it’s about facing it with clarity, empathy, and a desire to move forward. The Buffalo...  Read More
How to Pay Your Hygiene Team: Compensation Models That Work
Hygiene compensation remains one of the most debated and sensitive topics in dental practices. Get it wrong, and you risk burnout, poor morale, and turnover. Get it right, and your hygiene team becomes one of the most profitable and productive parts of your practice. So what’s the right hygiene pay...  Read More
Why Your Practice Feels Broke at $2M
It’s a common and frustrating reality: collections are high, the schedule looks packed, yet there’s barely enough left over for the owner at the end of the month. If you’ve ever looked at your practice numbers and asked, “Where is all the money going?”, you’re not alone. We’ve walked hundreds of...  Read More
Handling Failures with Grace (E.255)
  “Handle the objection before it becomes an objection.” – Dr. Bruce Baird Brief Overview Every dentist faces failures—veneers pop off, teeth become sensitive, implants don’t integrate. But how you communicate about those possibilities makes all the difference. In this episode of...  Read More
Raises + How to Give Them Correctly
Kiera walks listeners through the science of giving raises without breaking the bank or falling into the feel-good trap. She gives three steps to implement around the topic of raises:          Know your numbers               Raises are earned; they’re not automatic               Communicate with...  Read More
Discover Your WHY, Transform Your Practice (E.300)
“People don’t know what they want because they don’t know who they are. Once you discover your WHY, everything becomes clear.” – Dr. Gary Sanchez Brief Overview Dentists often invest in technology, training, and teams, yet still feel invisible in a crowded marketplace. Dr. Gary Sanchez knows...  Read More
Branding Your Practice with Intention and Impact
Kiera is joined by Dr. Zaneta Hamlin, owner and founder of Cusp Dental Boutique. Dr. Zaneta, who built her practice from the ground up, shares with Kiera her journey, reflecting on what got her to this point and what she would’ve changed and focused more on if she were to start over again. Plus,...  Read More
The Importance of Tax Planning for Practice Owners
By Practice Integration Advisor Brian Roemke As a practice owner, you face the difficult task of juggling patient care and clinical responsibilities with running an entity. From a business perspective, it’s imperative to protect your hard work and finances with proactive tax planning. Without it,...  Read More
The Only Checklist You Need For 2026
2026 might still seem like a ways off, but now is the time to start chipping away at preparation. Tiff and Kristy walk practices through what to do to be ready for a fresh start come January 1. They talk about lag and lead measures, what to put on your calendar now, fee schedules, and a ton more....  Read More
Congratulations Innovative Dental on achieving the milestone!
Congratulations Innovative Dental  Congratulations Innovative Dental on achieving the milestone! This is all it took:  A simple Reviews Tool  A quick 2-minute training That’s it. Congratulations to Innovative Dental for reaching 200 reviews!  Thanks for letting us be a part of it. Here’s to...  Read More
Interview Techniques that Work
Episode Summary / Show Notes   Sandy and Dana share real-world examples, cautionary tales, and the subtle cues they watch for that a resume will never reveal. They cover how to avoid common pitfalls like skipping the interview entirely, how to keep interviews consistent and bias-free, and why you...  Read More
How to Give Team Raises Without Crushing Your Cash Flow
Giving raises doesn’t have to wreck your budget or your peace of mind. But too many practice owners make raise decisions based on emotion, guilt, or desperation rather than strategy. Done well, raises can boost retention, morale, and culture. Done wrong, they can destroy profitability and create...  Read More
Branding That Builds Loyalty
In a saturated dental market, most practices blend into the background. But not this one. When Dr. Zaneta Hamlin launched her scratch-start practice, she set out to build more than a dental office, she built a full brand experience that patients talk about, share, and stay loyal to. Here’s how she...  Read More
Last week, I gave a demo of PracticeDilly.
Last week, I gave a demo of PracticeDilly. It was for an Office Manager at a small dental group with 3 locations. During the demo, she emphasized one thing most: What's your program's sync duration? At PracticeDilly, we don’t do syncing. It’s real-time. She then shared a few issues with their...  Read More
Plan Now to Build a Stronger Practice Foundation in 2026
August often signals a pivotal moment in the dental calendar. It feels like the year is winding down, yet it's also a starting line for what comes next. While many practices are still working toward current-year goals, now is the ideal time to begin planning for 2026. Waiting until December or...  Read More
How Ohana Dental Implant Centers Make Every Patient Feel at Home | Tom Gonzalez | 568
 How do you train your team to treat every implant revision, tough conversation, and follow-up call like they’re caring for their own family and make it happen in every location, every time? Most practices think “patients first” means being friendly and providing great service. But at Ohana...  Read More
Avoid These Delegation Pitfalls
Re-releasing a DAT listener favorite! The Dental A Team is seeing a lot of burnout across practices we visit, so Kiera’s here to offer tips about delegating. Just because you can do a bunch of tasks doesn’t mean you should. Kiera provides DAT insight on the best/easiest way to delegate, how to...  Read More
Adding New Treatments? Know This!
Kristy and Tiff discuss the new treatments they’re seeing practices adopt these days and how to successfully start the process (if you want to). They touch on the best ways to gauge interest, training and implementation tips to start off, how to track results, and more. Episode resources: ...  Read More
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