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Discover Your WHY, Transform Your Practice (E.300)
“People don’t know what they want because they don’t know who they are. Once you discover your WHY, everything becomes clear.” – Dr. Gary Sanchez Brief Overview Dentists often invest in technology, training, and teams, yet still feel invisible in a crowded marketplace. Dr. Gary Sanchez knows...  Read More
Branding Your Practice with Intention and Impact
Kiera is joined by Dr. Zaneta Hamlin, owner and founder of Cusp Dental Boutique. Dr. Zaneta, who built her practice from the ground up, shares with Kiera her journey, reflecting on what got her to this point and what she would’ve changed and focused more on if she were to start over again. Plus,...  Read More
The Importance of Tax Planning for Practice Owners
By Practice Integration Advisor Brian Roemke As a practice owner, you face the difficult task of juggling patient care and clinical responsibilities with running an entity. From a business perspective, it’s imperative to protect your hard work and finances with proactive tax planning. Without it,...  Read More
The Only Checklist You Need For 2026
2026 might still seem like a ways off, but now is the time to start chipping away at preparation. Tiff and Kristy walk practices through what to do to be ready for a fresh start come January 1. They talk about lag and lead measures, what to put on your calendar now, fee schedules, and a ton more....  Read More
Congratulations Innovative Dental on achieving the milestone!
Congratulations Innovative Dental  Congratulations Innovative Dental on achieving the milestone! This is all it took:  A simple Reviews Tool  A quick 2-minute training That’s it. Congratulations to Innovative Dental for reaching 200 reviews!  Thanks for letting us be a part of it. Here’s to...  Read More
Interview Techniques that Work
Episode Summary / Show Notes   Sandy and Dana share real-world examples, cautionary tales, and the subtle cues they watch for that a resume will never reveal. They cover how to avoid common pitfalls like skipping the interview entirely, how to keep interviews consistent and bias-free, and why you...  Read More
How to Give Team Raises Without Crushing Your Cash Flow
Giving raises doesn’t have to wreck your budget or your peace of mind. But too many practice owners make raise decisions based on emotion, guilt, or desperation rather than strategy. Done well, raises can boost retention, morale, and culture. Done wrong, they can destroy profitability and create...  Read More
Branding That Builds Loyalty
In a saturated dental market, most practices blend into the background. But not this one. When Dr. Zaneta Hamlin launched her scratch-start practice, she set out to build more than a dental office, she built a full brand experience that patients talk about, share, and stay loyal to. Here’s how she...  Read More
Last week, I gave a demo of PracticeDilly.
Last week, I gave a demo of PracticeDilly. It was for an Office Manager at a small dental group with 3 locations. During the demo, she emphasized one thing most: What's your program's sync duration? At PracticeDilly, we don’t do syncing. It’s real-time. She then shared a few issues with their...  Read More
Plan Now to Build a Stronger Practice Foundation in 2026
August often signals a pivotal moment in the dental calendar. It feels like the year is winding down, yet it's also a starting line for what comes next. While many practices are still working toward current-year goals, now is the ideal time to begin planning for 2026. Waiting until December or...  Read More
How Ohana Dental Implant Centers Make Every Patient Feel at Home | Tom Gonzalez | 568
 How do you train your team to treat every implant revision, tough conversation, and follow-up call like they’re caring for their own family and make it happen in every location, every time? Most practices think “patients first” means being friendly and providing great service. But at Ohana...  Read More
Avoid These Delegation Pitfalls
Re-releasing a DAT listener favorite! The Dental A Team is seeing a lot of burnout across practices we visit, so Kiera’s here to offer tips about delegating. Just because you can do a bunch of tasks doesn’t mean you should. Kiera provides DAT insight on the best/easiest way to delegate, how to...  Read More
Adding New Treatments? Know This!
Kristy and Tiff discuss the new treatments they’re seeing practices adopt these days and how to successfully start the process (if you want to). They touch on the best ways to gauge interest, training and implementation tips to start off, how to track results, and more. Episode resources: ...  Read More
How Dentists Can Capitalize on the Big, Beautiful Bill
Derick Van Ness of Big Life Financial returns to the podcast to discuss with Kiera the new realities of the recently passed One Big Beautiful Bill — and how dentists can capitalize on the impacts. They discuss bonus depreciation, research and development credits, and more. Further, there’s an...  Read More
The Patient First Podcast Episode 178: Announcing the Launch of “Unfair Care,” a Book That Will Empower Patients Like Never Before
Get ready for my most exciting and ambitious project to date: my new book, Unfair Care—Get the Healthcare You Deserve in a System Designed to Fail You. In this episode of The Patient First Podcast, I’m thrilled to announce the upcoming launch of my latest book in a series of industry-shaking...  Read More
Hiring Series: Hiring Efficiently with a Group Interview
What You’ll Learn in This Episode:          Why group interviews can save you hours and improve hiring decisions               How to structure the perfect group interview from start to finish          How to test candidates’ listening and retention skills on the spot          The importance of...  Read More
Delegation: The Overlooked Strategy for Scaling Dental Practices
One of the most underutilized yet powerful growth strategies in dental practices is effective delegation. When done right, it boosts team efficiency, reduces burnout, and creates room for both leadership and operational excellence. But too often, delegation is avoided due to fear of losing control,...  Read More
Successfully implement new procedures without overwhelm
Thinking about adding new services to your dental practice like sleep apnea treatment, Botox, or same-day crowns, but unsure how to make it work without creating chaos? You’re not alone. Many dentists want to elevate their practices with high-demand services but hit roadblocks when it comes to...  Read More
From Marine Corps to Dirty Dental Details: Uncovering Hidden Compliance Risks with Deanna Otts-Whitfield
Concerned about potential compliance violations hiding in plain sight at your practice, but not sure where to start or what you might be missing? Many dental practices operate under the dangerous assumption that following basic protocols learned in school is sufficient, while unknowingly...  Read More
Patients, Patients, Patience?
What is the fundamental asset being conveyed in the sale of a dental practice? Nope, it is not how much revenue or EBITDA the practice generates.   It is THE PATIENT BASE! This applies primarily to practices providing hygiene services be they a) general dentistry, or b) pediatric and periodontic...  Read More
A Tax Strategy for Real Practice Growth
Running a profitable practice is about more than strong production and efficient systems. Without financial discipline and proactive tax planning, too many doctors lose their hard-earned income to preventable expenses and missed deductions. Kiera Dent sat down with Derick, a dental CPA and...  Read More
From Clinician to CEO: How to Work ON Your Practice Instead of IN It | Lisa Grogan | 567
Are patients ghosting your treatment plans... because you're too focused on clinical perfection and not enough on the story you’re telling? You explain the X-rays. You walk them through the procedure. You even print the estimate. But then… crickets. Lisa Grogan says it’s not your dentistry......  Read More
3 Systems Every Productive Practice Has in Place
High-performing practices don’t happen by accident, and in this episode, Kiera shares the steps that the most successful practices put in place to get there.  Episode resources: Transcript: Kiera Dent (00:00) Hello, Dental A Team listeners. This is Kiera and I hope today is just an...  Read More
Membership Plans Made Simple (E.299)
“Membership isn’t just revenue, it’s peace of mind for your patients and your team.” – Ryan Corby Brief Overview of the Episode Running a dental membership program often starts with great intentions but quickly gets bogged down in spreadsheets and missed renewals. In this episode, Ryan Corby,...  Read More
Kiera Dent: The Empty Millionaire
Kiera shares a personal experience of reaching an incredible milestone but feeling depleted — and how she changed what being fulfilled meant. Episode resources: Transcript: Kiera Dent (00:01) Hello, Dental A Team listeners, this is Kiera and I feel like today's podcast is going to be, I...  Read More
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