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The REAL Cost of the WRONG Team!
Many dentists are familiar with the numerous costs associated with owning a dental practice, but they tend to underestimate the expense of training their team and better yet replacing them in times of turnover. Without proper training and solid Standard Operating Procedures (SOPs), team...  Read More
The Problem with ONE #dentistry #business #mindset
It's a big problem when any business activity depends on a single person. Watch the Episode:    Read More
Episode 176 - Tuning Your Dental Team
“Every piano needs tuning. You can have an awesome piano that’s in tune, but that doesn’t mean it’s going to stay in tune. It’s the same with your dental team.” -Dr. Chad Johnson One of the leadership and management concepts that came away from the PDA Workshop in September 2022 was “every piano...  Read More
[PODCAST] Will They Build? Using Building Permits as a Growth Indicator for Your Practice
When we are looking for favorable places to put a practice, we are often drawn to those sites that are allowing or encouraging growth, particularly those sites that are encouraging the construction of single-family, owner-occupied dwelling units.  In some states (including California) this is...  Read More
Episode 53 – Building a Culture of Trust with Kashmere Fitch, MA
“This is your office and your culture; you have your whole team – and not just one team member – to be responsible for.” – Kashmere Fitch, MA The workforce today faces a growing trend of “quiet quitting,” where highly skilled and talented employees become completely demoralized and do only the...  Read More
Marketing for a Dental Practice Start Up w/ Michael Arias from "The Dental Marketer"
We were gonna stop after going through the whole process of starting up a dental practice, BUT then we realized YOU ALL wanted more!  AND there is a ton more to BRING YOU!  So.... Michael Arias from the podcast "The Dental Marketer" dropped in to share some #TRUTH about #GROUNDMARKETING. Michael...  Read More
Categories: Marketing
Episode 151: Remember, You Will Die
“It’s never too early to start thinking about the things that will outlive you.” ~Dr. Bruce B. Baird I was given an unusual gift by one of the doctors who attended a PDA Productivity Workshop. It was a skull ring with the words “Memento Mori” inscribed on the inside.  For those who don’t know,...  Read More
Growth comes from Challenging Yourself #dentistry #mindset
Dr. Todd Snyder talks about how growth comes from overcoming challenges. Watch the episode:    Read More
Prerequisites for Success in Delegation #dentistry #business #mindset
There are some factors that determine your success with Delegation. Watch the Episode:    Read More
For folks who live in the dental services organization (DSO) and mergers and acquisitions (M&A) worlds - such as yours truly - it sometimes feels that there is only so much more consolidation that can happen before every dental office in the country is forced to affiliate with a massive DSO to...  Read More
Episode 175 – Mind-Blowing Shifts to Reimagine the Patient Experience with Paul Vigario
“Creating a really unique, specialized patient experience is a great way to create a competitive-free zone.” -Paul Vigario Too many doctors go through the paces and do what have always been done. But it’s already been done! So there’s nothing special about it.  If you’re doing what everyone else...  Read More
Get into the right headspace for patient service #dentistry #leadership #mindset
Patients often start an interaction negatively. Know how to overcome a bad start with permission statements. Watch the Episode:    Read More
Episode 52 – The Secret to Developing Leaders in Your Dental Practice
“The number one thing that has made it easy for me as a leader, Is being super clear about what characteristics we as a team should embody.” – Regan Robertson Have you ever been frustrated with team members who hide out, forget simple tasks, or downright refuse to take accountability?  It comes...  Read More
Teach Don't Punish #dentistry #brokenappointments
Teach the Value of a dental appointment because Punishing doesn't work. Watch the episode:    Read More
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