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How Tray Therapy Helps Patients with Gum Disease with Tanya Dunlap
            How Tray Therapy Helps Patients with Gum Disease Patients who have periodontal disease often struggle the most between office visits, which is why I invited Tanya Dunlap, the Managing Director at Perio Protect LLC, onto this episode of the Delivering WOW Podcast to talk about their...  Read More
Working Smarter Not Harder Through Virtual Smile Consults with Dr. Joyce Kahng
Virtual Smile Consults is a HIPAA compliant platform where potential patients can send a selfie of their teeth and a picture of their face to get a personalized consultation without ever having to leave the comfort of their home. Dr. Joyce Kahng is with us today to share with us her use of  Dr....  Read More
Episode 116: Worst Case Scenario For Dentists During COVID19
What do you think would be the worst-case scenario for dentists and their dental practices during these unprecedented times? Dr. Laskin is joined by his co-host Dave (appropriately seated 6 feet away) on this episode of The Operatory Podcast to discuss. Worst Case Scenario For Dentists During...  Read More
Dental Bankers
Joe keeps it positive by explaining why using dental-specific bankers for your practice loans may make life a lot easier. Dental Bankers   Read More
Dental CPAs
Joe keeps it positive by explaining why using a dental-specific CPA for your practice may make life easier. Dental CPAs   Read More
The (Updated) 2020 Comprehensive Guide to Dental Marketing Trends
Here is Your Guide to the Future of Dental Marketing Services In this article, I will share the top trends in dental marketing. This a comprehensive guide, so you won’t see any basic advice like “Get on social media.” C’mon. Everyone knows that dental practices should have a strong social media...  Read More
Categories: Marketing
2 Daily Team Member Challenges and How to Solve Them Now
            Running a dental practice is a team effort but, as dentists, sometimes it feels like we’re doing all the work. The reality is, that’s not the case. In fact, your practice wouldn’t be as amazing as it is without your team members contributing greatly. Your practice might not feel...  Read More
Dental Real Estate Brokers
Joe keeps it positive by explaining why using a dental-specific real estate broker for your practice may decrease headaches and improve success. Dental Real Estate Brokers   Read More
How to Become a Better Leader with Dr. Ankur Gupta
            Do you want to learn how to become the best leader for your dental team? If you’re nodding yes, you’re going to learn a lot from this episode of the podcast, where I’m joined by Dr. Ankur Gupta. Dr. Ankur Gupta completed his General Practice Residency in 2005 and built his dental...  Read More
Dental Contractors
Joe tries to keep it positive by describing why using a dental-specific builder for your office buildout may decrease headaches and improve success. Dental Contractors   Read More
Let’s explore the changes we’re seeing in the dental patient marketing space and review what’s fueling practice growth and success in 2019 and beyond. 1. Competition is fierce The dental workforce is projected to grow by 19% from 2016 to 2026. That’s much faster than the average growth rate for...  Read More
How to Market a Dental Practice Through a Crisis
                                        During crises, people’s natural instinct is to stop marketing. While that’s a smart instinct, completely  shutting down and going into hiding can cause even more damage to your practice than the crisis itself. With the COVID-19 crisis, for example, a...  Read More
036: KPIs are Easier to IMPLEMENT than you Think!
Kiera is back with Dr. Summer Kassamel to discuss the implementation of KPIs. Dr. Summer encourages practice owners to not be afraid to change KPIs after 3 months in order to really focus on KPIs that will make a difference in the practice. KPIs will only work if your team understands the important...  Read More
035: Hygienists- Change Your Mindset, Change Your Production
Kiera and Paige dig deep into successful ways to make your practice successful by increasing hygiene productivity. So to all the dental hygienists out this, this one is for you! Hygiene is such an important part of overall oral health and plays a huge role in every dental practice. Kiera and Page...  Read More
034: MONDAY MORNING MASH-UP: Practice Makes Perfect - TREATMENT PLANS!
Kiera provides a simple role-play activity for your Monday Huddle! This week she discusses: “Presenting the Treatment Plan to your Patients.” She states that the doctor should quickly go through the plan with the patient giving a SPECIFIC DATE of when to see the patient for a follow-up and a...  Read More
033: How to Get PAID! Insurance tips with Donna Dinette
Kiera welcomes Donna Dinette who emphasizes the simplicity of getting a 97-98% return rate on your insurance claims! It is all about knowing what the insurance companies want as well as being sincere and confident when speaking with your patient. Kiera and Donna lay out useful instructions for...  Read More
032: Billing- How to Simplify for Maximum Returns
Kiera is joined by Sarah O’Bryan as the two dive right in to simple steps that better organize insurance and billing. Sarah explains that you can eliminate kickback error reports by first making sure you have correctly entered the subscriber information and having a system in which the office keeps...  Read More
031: Tracking Numbers- A Team's Perspective- Let's Put It All Out There
Kiera welcomes back Tiffanie Trader as they discuss the topic of “addressing the numbers” with the entire dental team. Sometimes it's hard to be "vulnerable" and share what your practice is producing without it feeling as if we are pushing production to increase a doctor's paycheck. Kiera and...  Read More
030: Route Slips- The Little Jewels in Your Practice!
Kiera is joined by Dr. George Hariri and Dr. Richard Low from the Shared Practices Podcast as they pick Kiera’s brain about Route Slips. What are route slips, why are they needed, and how necessary are they? Kiera explains that route slips create routines and checklists so team members are reminded...  Read More
029: Team Calibration- The Glue that Creates A-Teams
Kiera and Dr. Summer Kassamel are back together in a short, fact-filled episode discussing team calibration specifically dealing with treatment planning. They deep dive on what you say, how you say it, and when you say something to a patient can make or break the patient’s acceptability of the...  Read More
028: MONDAY MEETING MASH-UP : Hiring: Are You Hiding Your Dirty Laundry?
Kiera is back with Tiffanie Trader as they discuss the topic of hiring. Although it can be tempting to hire out of desperation, it is much easier to set the non-negotiable at the beginning of the interview. PAY, HOURS, and LOCATION all need to be discussed first so no time is wasted for either...  Read More
027: Office Manager Takeaways with Brenda Miller
Kiera welcomes Brenda Miller to the podcast for an episode surrounding office managers, business leadership, and consulting. Kiera was in Brenda's three offices and decided it would be fun to take the listeners "behind the scenes" of in-office consulting. Brenda examines her unconventional, yet...  Read More
026: Why are mentors important?
Dr. Mark Costes and Kiera Dent are back together again in this quick episode discussing the importance of mentorship. Mentorship has been and continues to be an impactful role in both their personal and business lives. As they each discuss the mentors they have, it becomes clear that mentorship can...  Read More
025: This! You Don’t Want To Miss!
THE SECRET IS OUT AND YOU DON'T WANT TO MISS THIS! In this week's episode, Kiera and Mark are joined by Mark's partner, performance coach and the black belt coach of DSI, Alastair Macdonald. Are you a frustrated dentist? Are you flatlining or declining? Is your practice a success and you just need...  Read More
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