Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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045: If you POSE, you must PROPOSE
In today's episode, Kiera is joined by a unique office manager, Ashley Keith. Ashley's husband is a dentist who owns a 20 op practice that has four dentists, 10 hygienists and a huge support team. Ashley doesn't have a dental background and comes from Corporate America with a degree in marketing--...  Read More
044: Appreciation- The Lost Art
Kiera Dent hosts an awesome episode with Trish Primeau, an office manager that has created a “love to work” environment. Trish and Kiera discuss how genuine appreciation for others hard work will craft a bond between the office staff that is so important in maintaining morale. In this raw episode,...  Read More
043: Consistency Gets Results- What Results are You Getting Consistently?
People need time to get their work accomplished, but sometimes it is so hard to focus on the important when the urgent is looming! Kiera reminds us that you don’t have to do a lot to get results, but you have to be consistent with your time.  Give your team an hour to two hours once a week to do...  Read More
042 : Steps to Getting 85% Fluoride Acceptance
Fluoride is the KEY and KING to prevent decay-- and a great way to increase hygiene profitability. Solid wins for everyone! So why not implement its power with your patients? Many patients would gladly partake in fluoride, but don’t understand its benefits. As healthcare providers, our job is to...  Read More
041: The Blaze of Smoke
Ever have days when defeat is more a part of your life than success? Kiera discusses a time in her life when she felt the same way. There are days when you will feel like you don’t have potential, when you feel like a failure, and when the brick wall is just too high to climb. In this episode,...  Read More
040: MONDAY MORNING MASH-UP The 5 Minute New Patient Phone Call
New patient calls don’t have to be a hassle. Kiera welcomes back favorite guest, Donna Dinette, one of the Kiera's Dental Consulting Travel Consultants who is a wizard at getting new patients into your schedule within 5 minutes. Donna has figured this out and has great success and results in this...  Read More
039: TELL, SHOW, DO
Kiera welcomes Paige Benjamin back to discuss perio patients and appointments. Paige emphasizes the need for probing every appointment as well as updating the perio chart. By measuring pocket depths and bleeding on probing for every appointment, you can not only get a better idea of the patient’s...  Read More
038: Managing Multiple Practices
Managing multiple practices doesn’t have to be overwhelming. Kiera lays out simple tips to follow in order to map your way to building several successful practices. First, everything starts with communication! Everyone needs to be consistently meeting in order to align the same goal for each...  Read More
037: MONDAY MORNING MASH-UP: Financial Policies- ARE YOU AFRAID OF REJECTION?
In this short, but juicy episode, Kiera gives practical advice about finances, treatment planning, and scheduling. She poses the question, “If dentistry was free, what would you recommend for treatment?” That is the ultimate goal: PROVIDING THE BEST CARE FOR PATIENTS! Therefore, Kiera encourages...  Read More
036: KPIs are Easier to IMPLEMENT than you Think!
Kiera is back with Dr. Summer Kassamel to discuss the implementation of KPIs. Dr. Summer encourages practice owners to not be afraid to change KPIs after 3 months in order to really focus on KPIs that will make a difference in the practice. KPIs will only work if your team understands the important...  Read More
035: Hygienists- Change Your Mindset, Change Your Production
Kiera and Paige dig deep into successful ways to make your practice successful by increasing hygiene productivity. So to all the dental hygienists out this, this one is for you! Hygiene is such an important part of overall oral health and plays a huge role in every dental practice. Kiera and Page...  Read More
034: MONDAY MORNING MASH-UP: Practice Makes Perfect - TREATMENT PLANS!
Kiera provides a simple role-play activity for your Monday Huddle! This week she discusses: “Presenting the Treatment Plan to your Patients.” She states that the doctor should quickly go through the plan with the patient giving a SPECIFIC DATE of when to see the patient for a follow-up and a...  Read More
033: How to Get PAID! Insurance tips with Donna Dinette
Kiera welcomes Donna Dinette who emphasizes the simplicity of getting a 97-98% return rate on your insurance claims! It is all about knowing what the insurance companies want as well as being sincere and confident when speaking with your patient. Kiera and Donna lay out useful instructions for...  Read More
032: Billing- How to Simplify for Maximum Returns
Kiera is joined by Sarah O’Bryan as the two dive right in to simple steps that better organize insurance and billing. Sarah explains that you can eliminate kickback error reports by first making sure you have correctly entered the subscriber information and having a system in which the office keeps...  Read More
031: Tracking Numbers- A Team's Perspective- Let's Put It All Out There
Kiera welcomes back Tiffanie Trader as they discuss the topic of “addressing the numbers” with the entire dental team. Sometimes it's hard to be "vulnerable" and share what your practice is producing without it feeling as if we are pushing production to increase a doctor's paycheck. Kiera and...  Read More
030: Route Slips- The Little Jewels in Your Practice!
Kiera is joined by Dr. George Hariri and Dr. Richard Low from the Shared Practices Podcast as they pick Kiera’s brain about Route Slips. What are route slips, why are they needed, and how necessary are they? Kiera explains that route slips create routines and checklists so team members are reminded...  Read More
029: Team Calibration- The Glue that Creates A-Teams
Kiera and Dr. Summer Kassamel are back together in a short, fact-filled episode discussing team calibration specifically dealing with treatment planning. They deep dive on what you say, how you say it, and when you say something to a patient can make or break the patient’s acceptability of the...  Read More
028: MONDAY MEETING MASH-UP : Hiring: Are You Hiding Your Dirty Laundry?
Kiera is back with Tiffanie Trader as they discuss the topic of hiring. Although it can be tempting to hire out of desperation, it is much easier to set the non-negotiable at the beginning of the interview. PAY, HOURS, and LOCATION all need to be discussed first so no time is wasted for either...  Read More
027: Office Manager Takeaways with Brenda Miller
Kiera welcomes Brenda Miller to the podcast for an episode surrounding office managers, business leadership, and consulting. Kiera was in Brenda's three offices and decided it would be fun to take the listeners "behind the scenes" of in-office consulting. Brenda examines her unconventional, yet...  Read More
026: Why are mentors important?
Dr. Mark Costes and Kiera Dent are back together again in this quick episode discussing the importance of mentorship. Mentorship has been and continues to be an impactful role in both their personal and business lives. As they each discuss the mentors they have, it becomes clear that mentorship can...  Read More
025: This! You Don’t Want To Miss!
THE SECRET IS OUT AND YOU DON'T WANT TO MISS THIS! In this week's episode, Kiera and Mark are joined by Mark's partner, performance coach and the black belt coach of DSI, Alastair Macdonald. Are you a frustrated dentist? Are you flatlining or declining? Is your practice a success and you just need...  Read More
024: CarCast with Grady- Future Dentists in the Making
In today’s episode, Kiera is joined by Grady, a first year dental student at Creighton University. Kiera and Grady each discuss useful tips that dental students, dentists and team members alike can implement NOW in their training that will be extremely beneficial. Some topics they discuss include: ...  Read More
023: Dental Assistants- Let's LEVEL UP
Kiera and Mark are back together again for an episode dedicated to DENTAL ASSISTANTS! Do you ever wonder what you can do as a dental assistant to improve in meeting your dentist’s expectations? Kiera and Mark discuss multiple ways to not only strengthen communication with the dentist, but also to...  Read More
022: Monday Morning Meeting Mash-Up: You Think Role Playing is Dumb
Kiera Dent welcomes Tiffanie Trader back on another episode of the Dental A-Team Podcast. The two convey the importance of “role play” in retraining one’s subconscious in order to feel more comfortable speaking to patients in uncomfortable situations. When using “role play” as a training guide, you...  Read More
021: The Secret to Happiness is PROGRESS
Kiera and Mark discuss setting company and personal goals in order to reverse engineer practice growth. Growth and progress are not just positive outcomes for business; but when you are growing, you will create your own world of happiness. Kiera and Mark concentrate on the following points when...  Read More
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