Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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Episode #842: How (Good) Handoffs Increase Case Acceptance
The right handoff can go such a long way. In this episode, Tiff and Dana break down why handoffs are so important for patients, how handoffs can extend from chairside to checkout, and the best way to know if your practice’s communication with patients and each other is working effectively. Episode...  Read More
Episode #841: Book Club: High Output Teams Simplified
Kiera reviews May’s DAT Book Club selection, by Andrew S. Grove and why her takeaways are complicated. A few of her favorite ideas from the book: delegation is not abdication; allow time to connect; and why less is more when it comes to performance reviews. Episode resources:   Read More
Episode #840:  Easy Way to Get More New Patients
Kiera is joined by Dr. Brian Harris, the founder of Smile Virtual, to talk about cosmetic dentistry and virtual consulting. They touch on cosmetic needs in the current economy and how social media changed the game, as well as implementing virtual consulting and the way to get patients to want to do...  Read More
Episode #839: Effective + Efficient Appointments in 4 Steps
Tiff and Dana are back with more tips to perfect your patient experience and office systems. This episode focuses on maximizing appointment efficiency from both the doctor side and hygiene side. The consultants walk through four critical steps:          Taking an inventory of your appointment...  Read More
Episode #838: How to Handle Friends and Family Asking for Discounts?
Just because dentistry is one of your talents doesn’t mean it’s not a worthwhile service. When it comes to friends and family asking for discounts or free treatment, it can get sticky if you’re not prepared. In this episode, Kiera gives three pointers to addressing when someone inevitably drops...  Read More
Episode #837: Beyond Hello: Creating Lasting First Impressions in Dental Offices
Dana and Tiff dive into the topic of creating exceptional first impressions in dental offices. They explore practical strategies for creating a welcoming atmosphere that instills confidence and trust in patients from the moment they arrive. From personalized greetings to thorough attention to...  Read More
Episode #836: Everything You Need to Know About Selling to DSO. With Special Guest: Brannon Moncrief.
Get ready for a deep dive on DSOs.  Kiera is joined by Brannon Moncrief, principal and CEO of McLerran + Associates, an industry leader in dental practice sales and sell-side advisory for DSOs.  Basically, if you want insight about selling to a DSO, this episode is for you.  Kiera and Brannon...  Read More
Episode #835: First Impressions Matter: What’s Your Office’s First Impression?
When it comes to a prospective patient’s first phone call to your practice, there is magic that should be happening to convert the call into a visit. Tiff and Dana talk through that process, including the right energy to give, what to say, the information to request, and more. Episode resources: ...  Read More
Episode #834: Build a Fun (& Productive) Culture
This episode is all about celebrating your team and practice. Kiera gives ideas for adding more fun to the work day while still keeping things professional. Remember, applying flavor is a culture builder, marketing tool, energy booster, and more. Episode resources:   Read More
Episode #833: Mastering Wealth and Wellness
Kiera touches on the best-of from this year’s Dental A-Team Summit, including: your relationship between your work life and personal life; increasing production or improving efficiency; facing the pain of change; building long-term wealth; and more. Episode resources:   Read More
Episode #831: Fast-track your SOPs & Operations Manual
Join Kiera as she uncovers the power of SOPs and Operations Manuals for dental practices. Learn how these tools can save time, ensure consistency, and streamline your operations. Discover practical tips for creating your own manual, from dividing tasks among team members to keeping protocols...  Read More
Episode #832: Staying Human in Automation- Chat with Pedro Becker at AXLE
Kiera is joined by Pedro Becker of Axle to talk about how to effectively use a centralized dental platform that utilizes artificial intelligence while staying human. Points of conversation include learning curves with automation, how this software is transforming dentistry, what’s easy for the...  Read More
Episode #830: Optimal Efficiency Hacks. Get More Out of Your Time!
Kiera goes through different positions in the practice and gives advice on how to streamline. Examples include how office assistants can maximize their time; when doctors and office managers should schedule their week; the power of clustering and cadence; and more. Episode resources:   Read More
Episode #829: Book Club: What to Take Off Your (Work) Plate
Kiera and Britt are discussing the April book club selection,  by Dan Martell. They share their top takeaways about treating time valuably, how to best go about starting to delegate, where an assistant can fit in, and more. Episode resources:   Read More
Episode #828: Those Team Members Who Want More, More, and More
As an employer, it can definitely feel like all you do is give, and working with those team members who always want more can be a major hurdle. Kiera talks about the right way to approach giving, what to consider from the team member’s perspective, budget confines, and more. Episode resources:   Read More
Episode #827: Marketing, Reviews and Other Ways for New Patients to Find You.
If you’re looking to up your review game, it’s important that you’re in the right arena(s). In this episode, Kiera talks about why practices should showcase their best selves on social media. Specifically, she touches on the ideal number of reviews your practice should have, and why considering...  Read More
Episode #826: Solving the Too-Full, Not Productive Schedule Problem
Kiera takes a close look at scheduling, and what to do when things are too full — a hot topic in offices right now. She urges listeners to change how insurance is being presented; avoid double-booking; and consider an expansion of hours. Episode resources:   Read More
Episode #825: Getting Into Social Media: Putting Your Practice Out There
It’s time for a dive into brand awareness on social media. In this episode, Tiff and Dana talk about the realities of social media marketing for practices: the what, where, why, and how, including why it’s so critical, who you’re updating for, content ideas, and more. Episode resources:   Read More
Episode #824: The Art Of Hiring an A-Team
Sometimes, when it comes to hiring, you just get lucky. In this episode, Kiera talks about the art of hiring: the good, the bad, and the lessons that come from both. You’ll hear advice on…          How long you should wait to know if you’ve hired the right person               Why it’s important...  Read More
Episode #823: Measure Success in a Whole New Way
In marketing, every dollar counts. In this episode, Tiff and Dana talk about how to know if your marketing dollars are yielding the right results. They touch on why you need to know how much you’re spending on marketing; whether the ideal patient is being converted; and why your active patient...  Read More
Episode #822: Are You Respected By Your Team?
An office reached out to the Dental A Team with the following question: How can an office manager earn respect from a team that’s not listening? Kiera shares tips on the proper approach to being an effective office manager (or anyone, really) in the dental practice.  She explains why OMs should:  ...  Read More
Episode #821: It’s Not Too Late to Gain Momentum in 2024
Can you say for certain that all of your practice’s ducks are in a row? Kiera’s here with an urgent suggestion to use momentum now to smooth out all the systems and teams in your office now to be ready for the inevitable unexpected moments. Dental A-Team’s  walks practices through monthly tasks to...  Read More
Episode #820: How To Ramp Up Communication in Your Practice
A common thread among Dental A Team offices right now is a decrease in communication. In this episode, Kiera and Tiff talk about why this is happening so often, and how to bring that openness and trust back into your practice. They give insight on how often different positions should be meeting,...  Read More
Episode #819: Marketing For Your New AND Established Patients
Marketing is a hot-ticket item in dental practices, and Tiff and Dana are here to discuss how to sell your dentistry to not only new patients — but the ones you already have. They give ideas on retention and referral, the power of organic conversations, and keeping your established patients just as...  Read More
Episode #818: Hold Strong in a Tough Economy
Are you the master of your circumstances or the creator of your life? This question guides the episode as Kiera talks about how to stay strong and positive in a challenging economy. She talks about managing emotions, communicating with patients, and intelligently considering what to keep and what...  Read More
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