Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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Episode #867: Identify (+ Implement) the Best CE Opportunities
As DAT visits with practices, the consultants are hearing more about CE options: doctors and team members who feel like they’re consuming too much or spending too much money for not enough or not the right kind of education. This episode is all about finding the right CE for your practice right...  Read More
Episode #866: It’s Time to Modernize Payment Processing!
Mark Rasmussen of Moolah is on the podcast with Kiera! Moolah is all about modernization of payment in dental practices. Mark and Kiera talk about Moolah and its full suite of payment tools, what modernized payments look like in dentistry, software/devices to use, honest processing fees, and more....  Read More
Episode #865: Stop Being Afraid of Your PnL
As a follow-up to episode 858 (), Tiff and Dana circle back to focus on managing your practice’s debt by knowing your PnL. They touch on how to interpret your numbers, considering whether the debt is worth it, healthy money ranges, and a ton more. Episode resources: Transcript: The Dental...  Read More
Episode #864: Earn More & Work Less
Re-releasing one of DAT’s most popular episodes! Dr. Jesse Green is back on the podcast to share more real-life experiences of a dentist. In this episode, Dr. Green shares with Kiera how to move your practice from being profitable to scalable. He shares specific insight about:          How to...  Read More
Episode #863: 3 Tips for Upping Your Internal Referral Game
Tiff and Dana are wrapping up their series of marketing-focused episodes. This week, they discuss internal referrals. They talk about three things to ramp up success with these referrals: 1. Identify your why 2. Know your patient avatar  3. Bring a competitive spirit         Episode resources: ...  Read More
Episode #862: Getting Team Buy-in For a New Service
Brad Titensor with Dental Warranty is back already! This time, he and Kiera talk about getting your team excited about incorporating and utilizing a new service in the practice, including: steps for integration, goal-setting, building habits, and what a presentation to patients sounds like....  Read More
Episode #861: Onboarding Effectively (and Using Your Team to Do So)
Tiff and Dana walk through what onboarding is, and how to utilize your team to update and carry out the methods. The consultants touch on how to prioritize the onboarding schedule, what often is missed in the onboarding process, and why it’s so critical to be systems-dependent instead of...  Read More
Episode #860: Prepping for Uncertainty
Amid the tumult of an election year and rising inflation, Kiera is joined by Brad with Dental Warranty to talk about peace of mind. Together, they discuss why warranty is so critical, what additional revenue looks like, how to sell patients on the investment, and more. Episode resources:     Read More
Episode #859: Fun Dental Facts For the 4th of July
This episode is for those who want a good time. Happy Fourth of July! Episode resources:   Read More
Episode #858: Deciphering Your True Overhead
Tiff and Dana share the Dental A Team method to understanding your practice’s true overhead, and how to budget to get that overhead to where you want it to be. Episode resources:   Read More
Episode #857: Tax Strategies to Prepare for an Associate Buy-In
Morgan Hamon returns to the podcast and Kiera dives deep with him. They focus on how owners/doctors can prepare their cash flow and tax planning for an associate buy-in, including the ideal time to execute, time horizon, three common frustrations and how to avoid them, and so much more. Episode...  Read More
Episode #856: Mid-Year Check-in: What’s Good and What Could Be Better?
We’re halfway through 2024! That means we’re halfway toward the goals made at the beginning of the year. In this episode, Kiera reminds listeners to prep for the end of the year now by touching base with the right people, and adjusting or pivoting where necessary. Episode resources:   Read More
Episode #855: Office Manager Guru Says, “Add Video to Onboarding!”
Tiff and Dana talk about why videos are such effective additions to your practice’s operations manual. Their guidance includes the software to use, what topics to start with, who records them, and more. Episode resources:   Read More
Episode #854: Let’s Make Systemization Simple-  Kiera’s Mind Blown
Welcome back to DAT Book Club! This month’s selection was . As you’ll hear, Kiera had a ton of takeaways from reading this book. She specifically touches on the following in this episode: - Best ways to communicate internally - Questions to ask yourself about what needs to be done and when -...  Read More
Episode #853: It’s Time to Turn Your Patients Onto Membership Plans
With the changing landscape, Kiera gets very real with practices in this episode. She’s joined by Paul from Dental Menu to talk about why it is absolutely critical to get a membership plan in place. They lay out the steps to take if you’re considering dropping insurance, and how Dental Menu...  Read More
Episode #852: How to Handle Emergency After-Hour Calls
Kiera gives listeners 3 steps to set up an ideal emergency after-hour protocol response.  1. Define “true emergency” — what should the doctor actually have to come in for? 2. Role play! Listen to example calls and set language to use. 3. Place daily blocks for those emergency appointments.     She...  Read More
Episode #851: The Actual Value of Knowing Your Ideal Patient
We’ve talked about it before: Your patient avatar is crucial for success (listen to ). Now, it’s time to understand what the value of that avatar can add to your practice. Tiff and Dana touch on...                                              Reverse engineering your ideal avatar                ...  Read More
Episode #850: Consider This When Buying/Maximizing a Practice
Kiera lists out exactly what doctors should be looking for when either buying a new practice or hoping to systematize their current one. Considerations such as:  What’s the AR? What procedures are being offered and is there room to add more? How is the team communication? How are supplies...  Read More
Episode #849: Tip For Better Communication
Something many dental practices tend to forget: passing off information with open communication in mind. Tiff and Dana review why handoffs are so critical to building trust and increasing patient acceptance. They touch on diagnosing with the patient in the room, having conversations directly with...  Read More
Episode #848: How to Handle Rude Patients
There’s always that one patient… Kiera talks about the professional way to go about communicating with a rude patient, even when it includes dismissing them (listen up for dismissal letter verbiage!). Remember: There’s always a lesson to be learned in these situations. Episode resources:   Read More
Episode #847: Co-Diagnosing: Pre-Game Strategies
What Would Doctor Do? Tiff and Dana educate about how to set up doctor’s diagnosis with some pre-gaming strategies. It’s as easy as 1-2-3: 1. Calibrate the language and focus 2. Set clear expectations 3. Doctors, empower your team The consultants give examples of how to go about this, plus insight...  Read More
Episode #846: Unconventional Ways to Cut Costs In Your Practice
Kiera gives listeners tips that you can implement right now to start trimming the fat on practice costs and making more money. Suggested actions include reviewing your PnL monthly, buying discounted supplies, utilizing a productive schedule, and more. Episode resources:   Read More
Episode #845: How to Vacation Without Your Business Losing Money
Warmer weather means vacations are on our mind. Kiera talks about how to take those two-week vacations (or more!) and not have it affect your practice’s profit and loss. It’s about planning, yes, but Kiera gives you the variables to consider as you calculate how much you can vacation based on your...  Read More
Episode #844: Achieving Your Dream Dentistry Life
Kiera is joined by Dr. Jamin Houser of Castle Valley Dental in Colorado to talk about reaching that dream life! Dr. Houser has achieved a minimal work week while still being able to engage with all the aspects he loves about dentistry. He shares with Kiera what it took to get him to his idyllic...  Read More
Episode #843: Are You Always on The Go? This Episode is For You!
Kiera explores not only why so many people want to slow down in their everyday lives — but also what happens once you’re slowed down. Episode resources:   Read More
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