Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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036: KPIs are Easier to IMPLEMENT than you Think!
Kiera is back with Dr. Summer Kassamel to discuss the implementation of KPIs. Dr. Summer encourages practice owners to not be afraid to change KPIs after 3 months in order to really focus on KPIs that will make a difference in the practice. KPIs will only work if your team understands the important...  Read More
035: Hygienists- Change Your Mindset, Change Your Production
Kiera and Paige dig deep into successful ways to make your practice successful by increasing hygiene productivity. So to all the dental hygienists out this, this one is for you! Hygiene is such an important part of overall oral health and plays a huge role in every dental practice. Kiera and Page...  Read More
034: MONDAY MORNING MASH-UP: Practice Makes Perfect - TREATMENT PLANS!
Kiera provides a simple role-play activity for your Monday Huddle! This week she discusses: “Presenting the Treatment Plan to your Patients.” She states that the doctor should quickly go through the plan with the patient giving a SPECIFIC DATE of when to see the patient for a follow-up and a...  Read More
033: How to Get PAID! Insurance tips with Donna Dinette
Kiera welcomes Donna Dinette who emphasizes the simplicity of getting a 97-98% return rate on your insurance claims! It is all about knowing what the insurance companies want as well as being sincere and confident when speaking with your patient. Kiera and Donna lay out useful instructions for...  Read More
032: Billing- How to Simplify for Maximum Returns
Kiera is joined by Sarah O’Bryan as the two dive right in to simple steps that better organize insurance and billing. Sarah explains that you can eliminate kickback error reports by first making sure you have correctly entered the subscriber information and having a system in which the office keeps...  Read More
031: Tracking Numbers- A Team's Perspective- Let's Put It All Out There
Kiera welcomes back Tiffanie Trader as they discuss the topic of “addressing the numbers” with the entire dental team. Sometimes it's hard to be "vulnerable" and share what your practice is producing without it feeling as if we are pushing production to increase a doctor's paycheck. Kiera and...  Read More
030: Route Slips- The Little Jewels in Your Practice!
Kiera is joined by Dr. George Hariri and Dr. Richard Low from the Shared Practices Podcast as they pick Kiera’s brain about Route Slips. What are route slips, why are they needed, and how necessary are they? Kiera explains that route slips create routines and checklists so team members are reminded...  Read More
029: Team Calibration- The Glue that Creates A-Teams
Kiera and Dr. Summer Kassamel are back together in a short, fact-filled episode discussing team calibration specifically dealing with treatment planning. They deep dive on what you say, how you say it, and when you say something to a patient can make or break the patient’s acceptability of the...  Read More
028: MONDAY MEETING MASH-UP : Hiring: Are You Hiding Your Dirty Laundry?
Kiera is back with Tiffanie Trader as they discuss the topic of hiring. Although it can be tempting to hire out of desperation, it is much easier to set the non-negotiable at the beginning of the interview. PAY, HOURS, and LOCATION all need to be discussed first so no time is wasted for either...  Read More
027: Office Manager Takeaways with Brenda Miller
Kiera welcomes Brenda Miller to the podcast for an episode surrounding office managers, business leadership, and consulting. Kiera was in Brenda's three offices and decided it would be fun to take the listeners "behind the scenes" of in-office consulting. Brenda examines her unconventional, yet...  Read More
026: Why are mentors important?
Dr. Mark Costes and Kiera Dent are back together again in this quick episode discussing the importance of mentorship. Mentorship has been and continues to be an impactful role in both their personal and business lives. As they each discuss the mentors they have, it becomes clear that mentorship can...  Read More
025: This! You Don’t Want To Miss!
THE SECRET IS OUT AND YOU DON'T WANT TO MISS THIS! In this week's episode, Kiera and Mark are joined by Mark's partner, performance coach and the black belt coach of DSI, Alastair Macdonald. Are you a frustrated dentist? Are you flatlining or declining? Is your practice a success and you just need...  Read More
024: CarCast with Grady- Future Dentists in the Making
In today’s episode, Kiera is joined by Grady, a first year dental student at Creighton University. Kiera and Grady each discuss useful tips that dental students, dentists and team members alike can implement NOW in their training that will be extremely beneficial. Some topics they discuss include: ...  Read More
023: Dental Assistants- Let's LEVEL UP
Kiera and Mark are back together again for an episode dedicated to DENTAL ASSISTANTS! Do you ever wonder what you can do as a dental assistant to improve in meeting your dentist’s expectations? Kiera and Mark discuss multiple ways to not only strengthen communication with the dentist, but also to...  Read More
022: Monday Morning Meeting Mash-Up: You Think Role Playing is Dumb
Kiera Dent welcomes Tiffanie Trader back on another episode of the Dental A-Team Podcast. The two convey the importance of “role play” in retraining one’s subconscious in order to feel more comfortable speaking to patients in uncomfortable situations. When using “role play” as a training guide, you...  Read More
021: The Secret to Happiness is PROGRESS
Kiera and Mark discuss setting company and personal goals in order to reverse engineer practice growth. Growth and progress are not just positive outcomes for business; but when you are growing, you will create your own world of happiness. Kiera and Mark concentrate on the following points when...  Read More
020: 4 Piece Chicken Nuggets- Are you Seeing the Value?
Are there ways you can be saving money in your practice and you don’t even realize it? In this episode, Kiera is joined by Mark Costes who is known for his masterful ways of lowering costs without working harder-- just being aware. Mark explains that by knowing exactly how much a procedure will...  Read More
019: Empowerment without Expectations leads to Entitlement
Kiera and Dr. Summer Kassamel are back at it again with an episode on how to inspire team members to LEVEL UP. While previous episodes focused on accountability and goal setting, this episode brings light to situations all dental offices face:     How do you approach a team member who doesn’t want...  Read More
018: Goals Give Life to Passionate Work
Kiera welcomes Summer back in this week’s episode of how to encourage each team member to set simple, yet clearly defined goals. Goals shouldn’t be too modest, too lofty, or too overwhelming. They should be 2-3 simple objectives that will inspire each team member to perform at a higher level. By...  Read More
017: Goals are lost without Accountability
In this week’s episode, Kiera Dent is joined by Dr. Summer Kassmel. Summer’s expertise on leadership and practice ownership make her a wonderful guest host as Kiera and her dive into ACCOUNTABILITY MEETINGS. Every dental office needs meetings where team members come together regularly in order to: ...  Read More
016: MONDAY MORNING MEETING MASH-UP : Power of Routines
What are your normal routines? Are you being intentional with your time? Kiera explains how being tactical and practical about having routines will make your life more simple. She lists several examples to utilize as a starting place in creating a routine for your dental office:     Operate with...  Read More
015: KPIs- The Lifeblood of your Practice
Why dread KPIs? In this episode, Kiera discusses how Key Performance Indicators are the lifeblood of your practice. In the same way you take vitals for a patient to assess overall health, KPIs are just as essential in order to assess the overall health of your business. You may not realize it, but...  Read More
014: Are you a master of time or is time a master of you?
Benjamin Franklin once stated, “You may delay, but time will not.” Many times we get side-tracked with urgent duties of the day only to procrastinate more important tasks. In this episode, Kiera and Mark give tactical tips on how to GET THINGS DONE!     Ask yourself what is the biggest task that...  Read More
013: Monday Morning Meetings- ARE YOU READY FOR THIS??
Team meetings can sometimes be really hard. They are difficult because it's a challenge to continually come up with topics, ideas, and HOW to these meetings really, really well. Kiera and Mark decided to help teams out! EVERY THURSDAY, they will release a podcast that all team members can listen to...  Read More
012: This is us. Real.Raw. Vulnerable- Kiera’s Journey
Everyone has their own journey to success. In today’s episode, Kiera unravels her story from dental assisting, to practice management, to business owner, and then to dental consulting. She explains that her journey, although not always easy at times, allowed her to learn some of the best lessons,...  Read More
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