Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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101: Upcoming Live Events: Magic That Reaches Your Core
The best dental duo out there is back! Mark and Kiera have a ton of great tidbits to share during this episode, including Kiera’s recent experience at a Tony Robbins event, how a couple words can totally change your success rate of hiring, and all the awesome events happening this fall!     ,...  Read More
100: CELEBRATE! We hit 100 podcasts on the Dental A-Team!
We did it! We made it to 100! Thanks to everyone who’s ever listened to this podcast, for showing us that you’re here and you’re listening and you’re part of our A-Team. Kiera loves this podcast family! You inspire her to be better, give more, do more and be more! She thanks all of you for being...  Read More
099: Be Aggressive, B-E Aggressive- Credit Cards on File for AR
Today’s tactical practical is going to help tackle the billing beast that so often looms over your shoulder. That’s right, Kiera’s talking collections and getting credit cards on file! Airlines do it. Hotels do it. Spas do it. Why not dentists? It’s 2019, and it’s time to keep your patients’ cards...  Read More
098: Two Things to Make You an Effective Leader with Dr. Mark Costes
Kiera + Mark = Magic! The two catch up over common struggles they’ve seen in the offices they work with, the patterns and themes they’ve helped solve over and over again. Your dental practice’s problems often lie within culture, operational systemization, or overhead/cashflow control. Good...  Read More
097: Personal Assistants Make Your Life Easier, Really, Really-- Diving Deeper Into This Topic
Okay, you’ve listened to episode 69, Time Suck? , and you now know you want/need a personal assistant. But what do you actually have them do now that they’re there!? We had a DAT listener reach out and ask that we dive EVEN DEEPER on this topic. You asked and Kiera delivers. Kiera has a ~ton~ of...  Read More
096: Do You Dominate Your Down-Time Or Does It Dominate YOU?
Everybody has them — those 30 minutes or 60 minutes here and there where things are sloooooow. What is your dental practice supposed to do during September (or Suck-tember) when it’s the slowest time of the year for practices across the nation? Well, how ‘bout a go-to to-do list on your phone or in...  Read More
095: Successful Leadership Teams of Multi-practices with Amy Ells, Regional Manager for Dr. Jason Tanoory
Getting promoted to a leadership role isn’t all rainbows and sunshine. There’s a lot of hard work that goes into the transition, and in this episode, Kiera talks with Amy Ells, a regional manager out of Canandaigua, New York about what it means to be a successful leader and how a leadership team...  Read More
094: Speeding Tickets and 5 Tips for Getting a YES! From Your Patients
Ashley Dorn, the wonderful traveling consultant from episode 88, Number One Cure for Dental Burnout, is back! This time, she’s here with a list of five easy-to-implement ways dental assistants and hygienists can get that beloved case acceptance. Tip #1: Get on the patient’s level — literally. Tip...  Read More
093: Disciplinary Action: It’s Not Me, It’s You
Kiera breaks down the ugly stepsister of hiring in this episode: firing. Ugh. Everyone hates doing it. But believe it or not, sometimes it’s not the employee’s fault, it’s yours. That’s right. Maybe you didn’t provide clear expectations, or maybe you ignored self assessments. Let Kiera walk you...  Read More
092: 37% to 97% Fluoride Acceptance in Just 3 Months!
Kristen Shepherd, a dental hygienist with True Dental Care in New Jersey, is proof that this Dental A Team podcast is changing lives for the better! Back in March of this year, she began implementing methods shared on this podcast () to improve her 37% fluoride acceptance rate. ... BOOM! Now she’s...  Read More
091: Nobody Puts Billing in the Corner
Danielle Kramer is a guru with billing having over 15 years of experience including HMO, FFS, and PPO. In this episode, she and Kiera talk about how to maximize your billing department’s efforts through acquiring all the necessary information and having hard conversations. Remember, billing...  Read More
090: Chipping Away at the Iceberg of Aging Reports
It’s tactical practical time! Kiera talks secondary insurance and aging reports, and gives quick goals and tips you can start implementing TODAY. When it comes to benchmarking your 30-60-90-over 90 reports, Kiera recommends the following numbers:     0-30 days: High     30-60 days: Between 5,000...  Read More
089: Marketing Tips for a Modern Dentist
Lauren Edvalson of  is BACK with more marketing advice than ever! This time around she talks about consistency in look between your office, website, and social media. That’s right, your patients aren’t going to appreciate how beautiful your waiting room is if they aren’t impressed by your website...  Read More
088: Number One Cure for Dental Burnout
In 2017, Ashley Dorn took the trip of a lifetime: She traveled on a dental mission trip to Haiti. In this episode, Ashley, who’s a traveling consultant and marketing specialist under Kiera’s Dental Consulting, shares what the experience was like and how an 8-year-old Haitan girl changed her outlook...  Read More
088: Number One Cure for Dental Burnout
In 2017, Ashley Dorn took the trip of a lifetime: She traveled on a dental mission trip to Haiti. In this episode, Ashley, who’s a traveling consultant and marketing specialist under Kiera’s Dental Consulting, shares what the experience was like and how an 8-year-old Haitan girl changed her outlook...  Read More
087: Case Study: Untangling the Ball of Yarn
Kiera decided to “walk through an office” and do live recordings at different intervals with Ashley Keith and her office in Kansas City! THIS WILL BE A SERIES OF EPISODES and YOU get to walk through the struggles, ideas, and outcomes with Kiera and Ashley! In this first episode, Kiera and Ashley...  Read More
086: Social Media is a Long Game; Here’s How to Win It
Dr. Desiree Yazdan is back in all her glory! Kiera and Dr. Yazdan talk social media (remember, Dr. Yazdan has 141,000 + followers on ) — how to do it and how not to do it. Believe it or not, social media is not just a box to check; when used correctly, it can serve as a strategy to grow your...  Read More
085: First Ever Autopsy Practice
Kiera dons her scrubs and scalpel for this episode, diving into the first Dental A-Team autopsy of a practice! She discusses five concerns from one of the ELITE practices she visits—we’re talking TOP OF THE TOP PRACTICES. Some background on the practice: Six operatories, three hygienists, three...  Read More
084: Don’t Snooze- Sleep Apnea from the hygiene side
Hygienists, this one’s for you! Kiera sits down with expert hygienist and practice management coach Laura Myers to discuss obstructive sleep apnea and incorporating it into your dental practice. Before you panic about the stress of adding ~another~ topic to your already tight time slot, wait! Laura...  Read More
083: Balance: Life’s Secret Sauce
Kiera is all inspiration in this Thursday/Monday Morning Mash-up! She talks about finding balance in your four futures from Alastair McDonald and Mark Costes: mind, money, movement (or muscle), and meaning. This is so necessary in the busy culture and lifestyle of today — especially when you’re...  Read More
082: Working Moms, Here’s Your Reality
Presenting the newest star of the Dental A-Team Podcast … it’s Brodie! Brodie is Tiffanie Trader’s almost-11-year-old son. And Tiffanie is one of the movers and shakers of Kiera’s Dental Consulting business! In this episode, the three sit down to talk “mom guilt” from different angles — as a mom...  Read More
081: Listen Up, Ladies!
Summer is almost over, which means it’s nearly time for Women Dentists Connect! Kiera and Dr. Summer Kassmel connect to talk about this awesome two-day event for all female members of your dentist family — students, associates, practice owners, retirees, teachers, etc. WDC is taking place October...  Read More
080: The Bread and Butter of Dental Practices
In this quickie episode, Kiera is talking about insurance verification — don’t hang up/delete/ignore! This is important! Insurance verification might not be the sexiest thing, but one of the secrets to success in keeping patients and a higher treatment acceptance is commitment to verification....  Read More
079: Finding the Best Job You’ve Ever Had
Kiera corners Kayelee Taylor, chief operating officer for the Dental A Team and Kiera’s Dental Consulting, into a podcast episode! The two discuss growing yourself in your profession both as a team member and a team leader. Within one year, Kayelee moved from Kiera’s personal assistant to COO. Her...  Read More
078: Implement These Marketing Tips TODAY
, Edvalson Marketing, talk about using analytics to hone in on your key audience, the psychology of color, and postcards, plus how each can help boost your practice! Did you know it takes 14-20 impressions before someone might buy your product? Utilizing social media ads and postcards in...  Read More
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