Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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Displaying 101-125 of 228
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130: Office Autopsy: Beating the Scarcity Mindset
In the latest autopsy of a practice, Kiera is sharing her experience with a small, start-up practice — when she first met them, they were a few months into ownership with one front office person, one assistant, one hygienist, and one doctor. The doctor was fearful of overhead, finances, the amount...  Read More
129: Becoming a Chief Delegator with Office Manager Jennifer Abshier
Jennifer Abshier from  is back for more tips as a practice administrator. Yikes, sounds like a hefty role, you might think. What does a practice administrator actually do? Jennifer defines her position as representing the practice and leading the team (including doctors!) along. Some tips to do...  Read More
128: Protect Your House- Onboarding w/ Dr. Summer Kassmel
Ask yourself this question: What is the BIGGEST hurdle that’s stopping your practice from scaling up? When Dr. Summer Kassmel and Kiera recently asked themselves this question, the answer was the onboarding/hiring process. In this episode, the two talk about what they’ve done to make that process...  Read More
127: A New Spin on Monthly Team "Reviews" w/ Dr. Summer Kassmel
Time to talk reviews! This episode will give you some excellent ideas on how to hold the best team member reviews possible — whether they’re monthly, bi-monthly, or quarterly. There’s even a tip sheet (check it out below!) for you to get ideas from. Kiera talks with Dr. Summer Kassmel about PDPs,...  Read More
126: Dentistry Side Hustle- Real Estate
Remember Friend? He’s a dental student in Kentucky, and he’s been on a few times before to ask Kiera lots of questions about the life of a dentist so he can be the best dentist for his team when he graduates!! YES-- he is looking for his future team now!! In THIS episode, Kiera and Friend are...  Read More
125: Accountable Teams Don't Just Happen
The dazzling Debbie Dodson is back again-- remember, she is Dr. Summer Kassmel’s right-hand woman and regional manager! Debbie breaks down the reality of holding people accountable, specifically department heads. When it comes to actually selecting who will fill the big shoes of heading...  Read More
124: The Filter of Gratitude
Happy Thanksgiving! Kiera sits down in this episode to let all of you listeners know that she is incredibly grateful for YOU! Dentistry is the best profession to be able to call a job, and she’s had such a blast getting to know you all in your offices, through email, or just through the airwaves of...  Read More
123: Managing Multiples- 4 locations and still Smiling with Jennifer Abshier
Kiera’s met a lot of stellar people in her world travels, and as listeners know, she likes to get ‘em on the podcast to share tricks of the trade. In this episode, Kiera’s joined by Jennifer Abshier, practice administrator for The Dentists at Hillsborough in Omaha, NE. Jennifer rose through the...  Read More
122: Boundaries: Separate Your Personal & Professional Life
The REASON for Kiera’s consulting success is in this podcast episode. Meet Doctor Justin Schmidt out of Hood River, Oregon. Dr. Schmidt introduced Kiera to Mark Costes and let her practice her consulting in his office three years ago this past October. Dr. Schmidt is both an exceptional dentist and...  Read More
121: Paying off Student Loans? Here’s What Not To Do
Financial advisor Ryan Isaac is here again to talk dollar signs, and this time he’s addressing the most common question he gets from new dental graduates, those in ownership for one to three years, and associates: How do I pay off my student loans? His advice: Wait. Sure, make your minimum payments...  Read More
120: Hygienists: Tee ‘em Up
The fabulous Kristen Shepherd () is back, and sharing more goodness. Remember her 37 to 97% fluoride acceptance in three months? In this episode, she discusses calibration with her dentist, and how it helped her become more confident in her position. Nowadays, she’s an expert a teeing up each new...  Read More
119: A Unique Spin to Holding People Accountable
In this episode, Kiera takes a look at dental practices through the eyes of Debbie Dodson, practice director for Castle Peak Dentistry. Debbie has been in dentistry for 20+ years, practicing hygiene for 10 of those before moving on to office management. Castle Peak Dentistry (home to Doctor Summer...  Read More
118: A DAT Book Club of Inspiration
In Kiera’s time as a coach and mentor and guiding hand in the dental world, she’s found that a lot of the people she looks up to are big into reading. So she started to get into it and currently has a goal to read two books each month. In this episode, she’s sharing with you some past, present, and...  Read More
117: Ideas Come When We’re Not Constantly Frantic
Kiera’s back from a 10-day trip and she has some awesome takeaways. First, it turns out Kiera is not immune to jetlag (bummer). But on a more serious note, those 10 days away were 10 days without a phone and 10 days without touching base with her team. Normally panic-inducing, Kiera found out that...  Read More
116: Office Autopsy: Two Practices with an Expansion on the Rise
Kiera is fresh off a visit from a multi-practice, and she’s giving a quick autopsy. This practice currently has 5 doctor operatories, 6 hygiene operatories, two satellite locations, and is about to bring on another. Oh, and they’re planning to expand their current location to a 19-operatory...  Read More
115: Case Study: 5-Star Patient AND Team Member Experiences
Ashley Keith is back for part 2 of her case study! (Missed part 1? Check out episode 87, Case Study: Untangling the Ball of Yarn.) After discussing building processes around positions, not people, Ashley moves on to developing 5-star experiences for both patients and team members. An example from...  Read More
114: MONDAY MORNING MASH-UP: Billing is a Game of Endurance (Q&A)
Friend and Ryan, two dental students at the University of Kentucky, are curious about what they should know about billing! Kiera happily obliges, and in this episode, walks the two through how billing starts, where billing ends, and where the dentist should be attuned. Their conversation includes...  Read More
113: Accountability is Easier Than You Think!
Behind the Smiles’s Dr. Gina Dorfman talks with Kiera about a whole bunch of great topics in this episode, including teams keeping dentists happy and vice versa (hint: Doctors, if your team is disappointing you, it might be on you!); why doctors benefit from having a coach; and finding that perfect...  Read More
112: Dental Gold Mine: Rotating Schedules, Assisted Hygiene, and Automated Voicemails
This episode is overflowing with valuable information, tricks of the trade, and inspiring ideas! Kiera chats with Dr. Deren Flesher out of Oklahoma City about his four-year-old start-up practice, Royal Oak Family Dental. The two discuss the strides Dr. Flesher has made with…     His office’s...  Read More
111: High Impact, Low Cost- Are You Aiming Right?
Quarterly meetings are one of Kiera’s favorite things! In this quick episode, she shares an exercise she did with the elite Mastermind group of the Dental Success Institute. Those present were from all sorts of roles — dental assistants, treatment coordinators, schedulers, office managers, etc. —...  Read More
110: The Power of Proximity
Listening to the Dental A-Team Podcast is good. Very, very good. Attending a live DAT event is even better! Kiera and Tiffanie hosted their phone skills and scheduling event in Indiana, and shared the following tidbits with the group:     What it means to LEVEL UP! Whether you’re high energy or...  Read More
109: Are You Intentional or Distractional?
Quarter 3 of 2019 wasn’t great for Kiera. Why? She lost track of her intentions-- she was distracted and focused on majoring in minor things. Intentions are those big goals — becoming a better leader, taking more ownership in your practice, etc. — that you set and stick to to have a better life. In...  Read More
108: Become a WORD NINJA!
This is ~the episode~ to listen to! Kiera shares a sneak peek into her world of words to use/not use when it comes to talking with patients. Utilizing the right words creates a world of yesses instead of nos! Some examples of phrases NOT to use:     “Would you like to get scheduled for that?”  ...  Read More
107: Dear Future Practice Owner— This One’s for You!
In this episode, Kiera shares her wisdom with Danielle and Friend, two dental students out of Kentucky who have a lot of great questions that need answering! Some of the topics discussed today...     How can a dental student understand other positions in the office?     What other dentistry topics...  Read More
106: How to Win at Life
This inspirational episode is one you’ll want to have on repeat. Kiera teams up with Cheryl Cornelius out of San Antonio, Texas to talk about peeling away the barriers in your life. Cheryl and her husband paid off ~$830,000 debt (while parenting 8 children!!) by focusing in on what kind of life...  Read More
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