Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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174: What is Your Zone of Excellence?
It’s time to shift your life from where you’ve always been to where you want to be! Just because you’ve started somewhere doesn’t mean you need to finish there, too. In this episode, Kiera talks about the changes she’s implemented in the last few months to reach her zone of excellence, both...  Read More
173: How to Hook New Patients
Kiera is joined by Amol Nirgudkar, founder and CEO of Patient Prism — a software service that helps monitor and manage how front office staff handles incoming calls. Amol shares his journey to create the company, the success he’s had with the 800+ practices using Patient Prism countrywide, and how...  Read More
172: So You Want to Buy a Practice…
  Real estate expert Paul Moore is back! Previously in episode , here Paul talks with Kiera about how to calculate the cost for buying a dental practice, including calculating your true value assets, unique avenues for investments, and when to buy/when not to buy a building. Hint: Paul encourages...  Read More
170: Function > Dysfunction; Here’s How!
Today’s a dicey topic! Kiera shares her take-aways from a recent book she read,  by Patrick Lencioni, and how they can apply to your team. When your team is functioning, your practice progresses like a well-oiled machine. Then teams are lacking the five tools below, they’re welcoming in...  Read More
169: Dental Life Hacks
In this sunshine-filled episode, Kiera is joined by Doctor Brielle Renz and the two talk about how the best patient rapport and office culture come about. Dr. Renz encourages listeners to be who you are as a person, and meet your patients where they are — use compliments and positive reinforcement...  Read More
168: Offices, Take the Leap of Faith!
Dr. Maxwell Johnson out of Tucson, Arizona joins Kiera to talk about leadership and accountability (something that Dr. Johnson admits to having struggled with). The two chat about Kiera’s last in-office visit, what was implemented, and how the team aligned behind a single theme to work on:...  Read More
167: Practices! Save $20,000 in 6 Years
Zak Allmand with Apex Payment Solutions joins Kiera in this episode to talk about how the best merchant services can save you tons of money! First, the two dive into what merchant services even means, then they discuss innovative ways to keep your business current with the digital times, and they...  Read More
166: Expanding Your Dentistry Scope
Doctor Erin Elliot, DDS sits down with Kiera to talk about what growth in dentistry looks like, specifically her passion for sleep apnea. She shares her tips and tricks on how to educate patients about their diagnoses, while overcoming their defensive cost objections. It’s all about finding...  Read More
165: DAT’s One-Year Birthday Party!
 Holy cow, we’ve been doing this for an entire year! And what a year it’s been. Thanks to all of YOU for listening to us as we go through the ins and outs of being involved in a dental practice. In this celebratory episode, Kiera encourages you, our dear listeners, to take an inventory of your...  Read More
164: The Art of Saying No
Jennifer Abshier is back to perfect what it actually means to say no! So often we build an identity around always saying yes to everything, to embrace the busyness of our lives. Kiera and Jennifer talk through the benefits of saying no, including…            Learning to not respond immediately  ...  Read More
163: Are You Maximizing Your Practice? Membership Plans
         Talk to existing patients (and educate your team to do so)               Utilize Facebook advertising (no, really)               Send out direct mail marketing (the 55+ crowd is a good place to start)      Jordon and Kiera talk through case studies of how these three options worked for...  Read More
162: Dental Assistant Mix-Up
Ashley Keith is about to become a mom — and aside from being excited for that journey, as office manager for Keith + Associates Dentistry, she has to prep her team for the time she’ll be away on maternity leave. In this episode, Kiera and Ashley dive into how Ashley’s spent her time growing the...  Read More
161: Assume the Yes!
Treatment planning used to scare Kiera. She thought its success identified her and that people telling her no was a giant rubber-stamped failure on her forehead. Fake news, folks! In this episode, Kiera talks listeners through the best methods to adopt when treatment planning and how to make it an...  Read More
160: The Best Way to Build Trust Among Your Coworkers with Tiffanie Trader
Kiera’s right-hand woman, Tiffanie Trader, is back with more goods! Tiffanie is a traveling coach with the DAT and one of the best with team morale!!    Read More
159: Say the Thing That’s Stopping You From Saying the Thing with traveling DAT Coach, Tarley Reed
Being human means we each go through times of upset. Learning how to have hard conversations with people (both professionally and personally) can help smooth out those rocky paths. Kiera connects with DAT’s traveling coach, Tarley Reed, in this episode to talk about communicating when it’s...  Read More
158: Bonus Episode: Do You Feel the Love? 5 Love Languages, 6 Human Needs + 1 Overflowing Love Bucket
Happy week of love! Did you know the number one reason people leave jobs is because they don’t feel appreciated? Kiera discusses how to show love for your team members in a personalized way, based on their love language and human need.  That’s right, it’s time to take some quizzes! . Encourage your...  Read More
157: News Flash! Block Scheduling is the Way to Go!
157: News Flash! Block Scheduling is the Way to Go! It’s time for a deep dive into something that will make every single team member’s life easier AND get rid of non-productive days! That’s right, the title said it all: block scheduling! In this episode, Kiera dives deep into one of her favorite...  Read More
156: Case Study: Fundamental Leadership 101
156: Case Study: Fundamental Leadership 101 It’s leadership pow-wow time! Kiera is talking with Dr. Bill Keith and Ashley Keith, her case study out of Kansas City, about how to be a forward-thinking office that excels in leadership. Topics include why having a third-party expert come in is helpful;...  Read More
155: “There’s Something Special About Being Good at Something…” (with Dr. Mark Costes)
155: “There’s Something Special About Being Good at Something…” (with Dr. Mark Costes) Kiera and Dr. Mark Costes catch up to discuss 2019 takeaways, and what changed since the January 1, 2019 versions of themselves. Kiera shares how she found her fulfillment piece — and why it’s more than just...  Read More
154: Increase Case Acceptance from 50% to 100% in one Afternoon: NDTR Handoffs
154: Increase Case Acceptance from 50% to 100% in one Afternoon: NDTR Handoffs Kiera’s dental tips today revolve around perfecting the hand-off. What does it take to make the best cookies ever? The right ingredients and stellar instructions. The same can be said for having the best VIP patient...  Read More
153: It’s Not Work That’s Stressful, It’s Your Boundaries
153: It’s Not Work That’s Stressful, It’s Your Boundaries Stress!!! It’s the worst, right? In this podcast episode, Kiera talks with the Dental A Team’s traveling coach, Tiffanie Trader, about managing stress. It’s easy to feel overwhelmed in work life, especially when your workload spills over...  Read More
152: Side Hustle: This Will Dramatically Increase Your Income
Episode 152: Side Hustle: This Will Dramatically Increase Your Income Kiera connects with Paul Moore in this episode, a real estate expert with an impressive background, to talk about the realities of real estate for dentists and team members alike. They discuss residential and commercial real...  Read More
151: Insurance Verification: DO IT THE EASY WAY!
Time for more helpful nuggets from Kiera! This time, she’s talking insurance verification. Hold your moans and groans, folks. These quick tips will change your life with better case acceptance, improved VIP patient experience, and less stress in your practice. (If you haven’t already, check out...  Read More
150: A Weak Link with an Easy Fix
In this follow-up episode to #147, Kiera’s journey to find a physical therapist continues. After calling three more offices after the first failure, she’s realized that even though your business/practice might be the best one ever, people will never know if your gatekeeper — AKA the person...  Read More
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