Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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Episode #735: This Is What It Takes to Improve Your Practice
Are you doing what’s necessary to take your business where it needs to go? In this episode, Kiera asks some challenging questions meant to inspire listeners to take a good, hard look at their dedication to the workplace. If you want your team to be made up of hard workers who believe in the...  Read More
Episode #730: Office Autopsy: Succeeding as a Practice in a Challenging Area
It’s time for another practice autopsy! In these fan favorites, Kiera breaks down the success of current clients and shares takeaways that your own practice can put into play. The practice in this episode was born from a pair of dentists fresh out of school. They have a fee-for-service practice in...  Read More
Episode #714: How to Put Millions in Your Pocket
This episode is all about what billing correctly looks like. Kiera dives into tips for being the best stewards of your practice’s billing, including how to keep claims from getting stuck or denied, what to take out of accounts receivable, double-checking that provider, and more. Episode resources:...  Read More
#709: Chick-fil-A’s Secret Sauce in YOUR Practice with Chick-fil-A owner George Demetriades.
Kiera chats with Chick-fil-A owner and operator George Demetriades — and it’s all about applying the chain fast-food restaurant’s success into your dental practice. There’s a lot of gold packed into this episode, but some of the highlights include:          Creating realistic and attainable...  Read More
Episode #705: Are You Fueling the Energy of Your Company? With Josh Scott at S8E8
Josh Scott of Studio 8E8 is the star of this episode! He puts his marketing mind to work and discusses with Kiera the building of energy for a dental practice, and how to help translate that to current and future patients. Josh and Kiera talk about the following:          How to maintain...  Read More
Episode #700: Seven Ways to Go From Good to Great
The Dental A-Team podcast family has been together for 700 episodes, and Kiera’s here to celebrate it. She shares seven themes of podcast topics that have made dental practices go from good to great:          Billing basics               Overhead knowledge               White noise time          ...  Read More
Episode #696: Applying the Problem-Solution-Problem Approach
Britt and Tiff discuss how to present diagnosis information to patients in a clear and educational way with the problem-solution-problem approach (aka the Oreo cookie). Your patients don’t have to be scared by “problems,” but it is important to give them the right information in a manageable way —...  Read More
Episode #689: Acquire Lifetime Patients, Not Annual Ones With Paul Lowry
Paul Lowry, CEO and co-founder of the Dental Menu, is on the podcast! He and Kiera discuss the benefits of membership plans, how to incorporate rewards programs, whether it’s possible to increase dollar per patient without expanding, and a ton more. Membership plans increase patients’ interactions...  Read More
#678: How Many Unscheduled Treatment Calls Should You Make?
Brit and Tiff take over the podcast to talk about those pesky unscheduled treatment calls. They talk about why those calls are important and how you can dispel the negative cloud associated with them. Three takeaways come out of this episode:          Make sure you’re tracking unscheduled...  Read More
Episode #674: Where Are Your New Patients Coming From?
Tiff and Dana provide expertise on how to know where your new patients are coming from by using systems already in place. They recommend:          Starting with the software you have               Capitalizing on the information asked for               Putting action behind it      Remember: If...  Read More
#673: How To: 5-Star New Patient Exams
Consultants Tina and Tiff talk about how to nail a 5-star worthy new patient exam, including establishing a relationship, perfecting the hand-off, and building a system based on what works. Diagnoses can’t come before a relationship — that’s how to be worthy of those five stars. Episode resources: ...  Read More
Episode #669: Earning Your Reputation
… you need to EARN a 5-star review! In this consultant-takeover episode, Tiff and Tina share what makes them want to leave a 5-star rating and review for any business they interact with, and what the right pieces look like. Remember: It comes down the feelings you leave your patients with, so start...  Read More
Episode #668: 4 Easy Steps to Success
This episode is all about what Kiera has done to elevate both the Dental A-Team as a business, as well as the practice she and her team consult in. The difference-makers that she explains are:          Profitability               Relationships               White noise time            ...  Read More
Episode #667: More Practice Reviews = More Patients. With Brittany Stone
Consultants Tiff and Britt share their insight for asking patients for reviews. These days, people are used to being asked for their opinion and provide feedback — it’s a critical way to both improve your practice and draw more people to your business (people like seeing businesses with lots of...  Read More
Episode #661: Social Media: A Glimpse of the Patient Experience
How does your practice handle social media and other internal marketing? Dana and Kiera explain what successful internal marketing like social media looks like:          What types of posts work               Who your avatar should be               How to get team members on board            ...  Read More
Categories: Marketing
#657: Take Away Fears of Overhead and Recession with Ashey Joves of The Making Of Podcast
This is a crossover episode with ! In it, Kiera talks with cosmetic dentist Ashley Joves about how to overcome high overhead and navigate the economy. Topic discussions include what overhead is and what your goal should be, how to know if you’re disciplined as a business owner, how to work with...  Read More
Episode #656: How to Earn a Multi-Million-Dollar Reputation
Kiera’s teasing about what happened at the 2023 Dental A-Team Summit! The theme: tried-and-true secrets of those multi-million dollar practices. This episode looks at your dental practice’s reputation, and why you need a good one.   Read More
Episode #654: Behind the Curtain of Dentistry- with Haley Schultz at The Dental Download Podcast
Kiera is a guest on The Dental Download podcast! In this crossover episode, she talks with host Haley Schultz about the realities of the fast-paced world of dentistry, including …          What makes a dental practice different from other work environments               Key systems to consider if...  Read More
Episode : #639: Unruly Customer Service How To
Kiera recently got back from a trip to Bali, where she had one of the best customer service experiences of her life, and she’s sharing how it can apply to dental practices in today’s episode. It’s all about solving your patients’ needs before they even ask; it’s about proactively protecting teeth...  Read More
Episode : #627: MUST Have for Growing Offices With Host- Tiffanie Trader, Dental Consultant
Tiff takes the mic solo in this episode to talk about why online paperwork is a must-do for your practice. She reviews the benefits of automation, an option for outsourcing, what questions to ask yourself to begin the transition, and more.  Read More
Episode : #625: Igniting Passion in Your Career With Ronny Leber
Kiera is joined by Ronny Leber, a TV and event host and keynote speaker, to talk about finding passion and creating magic moments in your career. Together, they touch on the following: Building a unique brand Knowing your target audience Crafting meaningful interactions with patients  Read More
Episode : #622: 12 Point Systems Checklist for 2024
If you’ve tuned in loyally over the past few months, you know that Kiera and Tiff have walked through 12 different systems your practice should have in place to be successful. This episode is the fluffy red bow on top of those systems. Kiera and Tiff review how the Dental A-Team stacks up and break...  Read More
Episode : #621: Hiring: Innovate or Die
The final of 12 systems is being previewed in this episode: hiring and onboarding! Join Kiera and Tiff to discover how the Dental A-Team will help improve your hiring/onboarding system in 2023. This is an easy zone to improve, especially with DAT by your side. Tune in to understand how operations...  Read More
Episode : #618: How to Make Your Practice Profitable
As a business owner, do you want freedom, autonomy, growth opportunity, and less stress? Kiera and Spiffy Tiffy preview the eleventh system the Dental A-Team will dive deep into next year: practice profitability. To make your practice operate at a high level, you need to put in the work and pull...  Read More
Episode : #612: Are You CONFIDENT With Your Marketing?
If you’ve been tuning in every week, you’ll know this is theme number 9 out of 12 — Kiera and Tiff are paving the way into 2023 with topics they’ll dive in-depth on beginning in January. This episode looks at marketing — the different types, how to best utilize internal and external opportunities,...  Read More
Categories: Marketing
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