The Jameson Files
The Jameson Files
The Jameson Files is a podcast that features interviews with inspirational leaders in the field of dentistry. The name "The Jameson Files" is a throwback to a dental journal column written by Dr. John Jameson.
Jameson Management and Marketing

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The Jameson Files 131 - Laura Jamison: Dental Insurance PPOs - How to Get Ahead of the Curve
"The primary interest in joining the PPO was to bring in new patients. Well, what type of patients are you bringing in? Only the patients that want what the insurance will cover. Worse yet, you have reductions. So the end result is that the insurance companies are reducing their fees by 35% to...  Read More
The Jameson Files 128 - Eric Pook: Lease Negotiation. Can You Have Your Cake & Eat It, Too?
So what we've seen after all of the setbacks with COVID is a big shift of doctors saying, “Next time around, I'm definitely going to make sure my lease is properly structured. I'm going to get what I feel are fair financial terms and business terms, because, heaven forbid something happens like...  Read More
The Jameson Files 127 - Dru Halverson - High-Performing Hygiene - What Takes You From Good to Great?
Carrie and Dru discuss questions like: How do we do this more effectively? more efficiently? How do we become more productive in the hygiene departments of our practices? How do we engage our hygiene team at another level to help us with the overall patient experience and relationship with us? ...  Read More
The Jameson Files 126 - Dr. Chad Duplantis:  How Going Digital Can Change your Dental World
"What we’re finding is that when patients have a great experience (and I think technology is a big part of the experience in our practice), they’re telling other people. And so, yeah, when, when, when you have a great experience, you want to share that with other people. I believe technology is...  Read More
The Jameson Files 125 - Amy Logan: Customer Service Musts for Your Practice
"Our patients value people that are delivering service and understanding. They want the person on the other end of the phone or the other end of the app to recognize them as someone with real thoughts, real emotions. So it's all about people. People working with people. Humans relating to each...  Read More
The Jameson Files 124 - Cathy Jameson: STRESSED OUT! How to Reset and Start Managing your Stress
"One of the first things that each of us needs to do is to stop and identify what causes stress for us. Once you've identified what's causing stress, the next step is finding ways to resolve that." Listen to Episode 124: Start Managing Your Stress For full details and show notes go to the .    Read More
The Jameson Files 123 - Dr. Madow: Dumb Things That Smart Dentists Do
"I'm thinking, wow, these are all dumb things that I've done. I've done them all. So why not call this this new course we're putting together 'dumb things that smart dentists do.' You know, that would resonate with everyone cause we've all done them. So let's talk about the first dumb thing." ...  Read More
The Jameson Files 122 - Dr. Mark Hyman: Fired Up! Keeping a Team Motivated to Do the Good, Hard Work
"Dr. Hyman walks through creating a practice culture that emphasized taking initiative and providing the absolute best experience for all of his patients. He talks about overcoming team struggles to stay motivated, and how to successfully delegate responsibilities to his team." Listen to Episode...  Read More
The Jameson Files 121 - Plotting Your Course for the Year to Come
"Ask yourself, “What have struggled with over the years when it comes to consistency in goal setting, goal accomplishment and seeing progress toward my vision over the years?” We’re often stuck on what goals and actions to set for ourselves. We are uncertain on how big or small our goals should...  Read More
The Jameson Files 120 - Are You Managing Insurance or Is Insurance Managing You?
  "I was always worried the patient wasn't going to like what I was saying. And there was a big click that happened one day when I realized this is not about me. The patient is hearing what I'm saying and then thinking, “Okay, I need to maybe move some money around or maybe I can't afford to do...  Read More
The Jameson Files 119 - More of That! Growing Your Ideal Patient Base by Referrals
"Our hygienist's secret? She wrote out how she ideally would want to say it and put it on a post-it note and stuck it on her steering wheel. So driving to work every morning, she practiced the verbal skills that she needed to effectively ask and comfortably ask for referrals. That practice in...  Read More
The Jameson Files 118 - Your Hiring and Firing Process for Your Dental Team
"One of the legal traps we see is accidentally treating your candidates differently because you don't have a set process, which the legal term for that is discrimination. I mean, it's, it's usually not on purpose. but subjecting one candidate to an extra step, like a background check or a drug...  Read More
The Jameson Files 115: Scheduling - Are You Preparing for Feast or Famine?
"Learn these skills. Do the work. And that will help you fill your schedule for the future. Having a really great move forward list is going to help you and using your patient communication softwares in a different way, in a more effective and personalized way is going to help you as well. If you...  Read More
The Jameson Files 114: Rebuild Your Systems and Practice After COVID
"So the question is, where are you feeling fatigued and where can we, as practice leaders, re-shift and refocus to get back on track and continue to build and grow together. So some areas of focus that we're starting to uncover with our clients, I thought could be helpful for all of you, for us,...  Read More
The Jameson Files 113: Growing a Multi-Disciplinary Dental Practice as a Husband and Wife Team
Dr. Meadows' Jameson Coach encouraged him to share his goals with his team. The results were a little scary at first, some people on his team weren't on board with the goals. Some team members even left the practice. In this podcast Dr. Meadows shares about that journey toward sharing and pursuing...  Read More
The Jameson Files 112 Pursuing your Vision and Values in Dentistry with Dr Ashly Cothern
"I feel like it's a calling—that we're not just in dentistry. We have the opportunity to sit down with people face to face. It's in a very different atmosphere. As we all know. A lot of people don't like going to the dentist. They're fearful, whether it's a past experience or finances or time or...  Read More
The Jameson Files 111 - Dr Maurice Miles: The Journey to My Ideal Practice
"Here's what I tell people. The best investment you can make is in yourself. If you don't believe in yourself, it doesn't matter what anybody else tells you." Episode 111: The Journey to My Ideal Practice For full details and show notes go to the .  Read More
The Jameson Files 110 [FAQs] What Are Your Practice Performance Metrics?
"You need to have 80 to 85 percent of your active patient base involved in hygiene retention. And that system needs to be working all the time. And then the treatment retention needs to be 80 to 85 percent acceptance. Systems are really important to those KPIs we're talking about. -  Dru...  Read More
The Jameson Files 109 - Mastering Patient Communication with Dr. Shannon Maddox
"So I want to talk a little bit about communication skills from the doctor-patient relationship. It's obvious to me that you have made that a priority for you professionally. How have you managed to develop that? I know some of it is is a gift that you have. But I've come to your office and...  Read More
The Jameson Files 107 – Dr. Shannon Maddox – The Pitfalls of Buying and Building a Dental Practice
"Yeah, so I had to tread carefully because the office that I had taken over was an existing practice. I was fortunate enough that they viewed it as their practice. That was a culture that was already in place. But what was hard about that was they had a perspective of his vision. ... I knew what I...  Read More
The Jameson Files 106: Leadership with Dr. Cathy Jameson
Dr. Miles has an amazing story of from where he's come and how he has become such a significant leader, a mentor in dentistry. You have a clear love for helping other young dentists identify their vision, for their journey and helping them to be successful. You know, a lot of amazing people....  Read More
The Jameson Files 105: Dental Practice Evolution with Dr. John Jameson
In this episode of the Jameson Files Carrie Webber discusses the amazing evolution of Dr. John Jameson's practice with him. Dental Practice Evolution with Dr. John Jameson For full details and show notes go to .   Read More
The Jameson Files 104 Communication, Vision & Leadership with Dr. Cappy Sinclair
In this episode of the Jameson Files Carrie Webber discusses the importance of having a vision for your practice and making success happen with guest Dr. Cappy Sinclair. TJF-104: Vision, Leadership by Dr. Cappy Sinclair   For full details and show notes go to .   Read More
The Jameson Files 103 - The Importance of Community with Dr. Robles
In this episode of the Jameson Files Carrie Webber discusses the importance of connecting with your community with guest Dr. Loeta Robles from Chico, California.  TJF - 103 - The Importance of Community with Dr. Robles For full details and show notes go to .   Read More
The Jameson Files 102 Origin Story with Dr Cappy Sinclair
  In this episode of the Jameson Files Podcast, we're joined by Dr. Cappy Sinclair of Virginia Beach, Virginia. We're going to talk about his incredible origin story that took him on a journey from art restoration to smile restoration.  Origin Story with Dr. Cappy Sinclair For full details...  Read More
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