5 Steps to Reinventing Your Patient Experience in Today’s World

Aired: Wed, May 24 2023 (UTC)  •  60 minutes

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5 Steps to Reinventing Your Patient Experience in Today’s World
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Discover the simple, yet highly overlooked steps to creating an experience that exceeds your patients’ expectations—which in turn, will increase your patient retention, conversion, and referrals!

Don’t write this off because “you know” you provide a great patient experience. Of course you’re a great clinician who provides top-notch care for your patients. But believe it or not, that’s not what really "wows" your patients. This webinar will show you how to elevate your patient experience in every area of your practice. Every interaction matters, and every practice has opportunities to improve, including yours—guaranteed!

Customer service is at an all-time low right now, and people are more focused on cutting back than growing. Now is the time to break out of the mainstream trap that’s holding you back from standing out in your community and becoming the most referred-to practice in town. This special webinar, exclusively for Townies, is being hosted by the 13-time Consecutive Dental Townie Choice Award Winner in Consultants and Advisors Category. Let the experts guide you on how to develop a thriving, more profitable practice—the easy way!

Even if you think your current patient experience is great, there are important insights and lessons that we guarantee you don’t know, but need to know, to continuously grow.

On this webinar, you’ll discover:
  • The 3 key elements your team needs to be doing on the phones that people want and expect when they call your practice.
  • The bad habit you likely adopted in 2020 and may be holding onto that you need to let go of immediately... it’s killing your patient experience and you don’t even realize it.
  • How to stay relational in all your interactions with your patients in a world where everyone wants to go robotic.
  • What your patients are really looking for in a dentist—that might come as a bit of an ego punch to you—but is vital you understand to set your practice apart.
  • How to get a new perspective and uncover things you don’t even notice that need to be improved with your practice. We’re talking about a brutally honest assessment that you’ll be invited to take.
  • The huge step you and your team are skipping in every transaction you make with your patients that is costing you thousands of dollars.
  • The F.O.R.E. minute rule, what it is and how you can use it to quickly and easily connect with your patients that will significantly boost the results of your case presentations.
  • The secrets to getting more new good patients who pay, stay, and refer.
  • And more!
Don’t be the office that’s providing marginal customer service to your patients. Be the office that your patients talk about because of the wow experience you provide. Join us on this special webinar to learn what you and your team need to do right now to make that happen.

About Flint Geier
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Flint Geier is the director of Scheduling Institute’s 5-Star Certification Program and a sought-after keynote speaker inspiring independent practice doctors and team members to grow both personally and professionally. With the company since its inception in 1997, Flint has followed in the footsteps of his father Jay Geier to become a go-to expert and #1 champion for success and growth in the private practice industry.

Speakers

Flint Geier, Director of the 5-Star Certification Program, Scheduling Institute
Flint Geier, Director of the 5-Star Certification Program, Scheduling Institute

Sponsored by

Scheduling Institute
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