Townie® Poll

Human Resources

Poll conducted from 1/23/2025 To 2/6/2025

How does the front office primarily communicate with back office staff?
145 total votes
7%
Headset (or walkie-talkie system)
7%
Phone
7%
Lights or buzzers
67%
Verbally
12%
Electronically (e.g. email)
Which HR issue is most important in a dental practice?
60 total votes
47%
Retention
13%
Recruitment
27%
Training and compliance
7%
Health and safety
7%
Discipline
Have you ever encountered or suspected embezzlement in your practice?
61 total votes
8%
Yes, I've encountered it
23%
Yes, I've suspected it
69%
No
Have you ever recorded phone calls as a means to train staff?
62 total votes
23%
Yes
77%
No
Do you have a human resources generalist in the office?
62 total votes
16%
Yes
84%
No
Does your practice have a written standard operating procedure that outlines responsibilities and instructions for non-clinical employees?
60 total votes
62%
Yes
38%
No
How was your employee handbook/HR manual created?
59 total votes
20%
I wrote it myself
19%
I used an online template and edited it as needed
7%
I hired a lawyer
25%
I hired an HR/consulting company to create it
29%
I do not have an employee handbook or HR manual
Have you had to fire anyone in the past year?
62 total votes
34%
Yes
66%
No
Which position in your practice has the most turnover?
59 total votes
8%
Doctor/associate
51%
Assistant
10%
Hygienist
29%
Receptionist/Front desk
2%
Office manager
Would you say your office has high turnover?
62 total votes
21%
Yes
79%
No
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