Improving Patient Care by Improving Practice Performance

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Lance Jacob with Tim Lott, Improving Patient Care by Improving Practice Performance
Speaker: Lance Jacob with Tim Lott
CE Credits: 1.5
Format: MP4 Video
The course explains why it is important for dentists to understand how their practice is performing and that performance can affect patient care. Topics covered include production vs collections and t...more
  • 5.0 (1 Review)
  • Running Time: 1 hour
  • Released: 12/14/2016
  • Expiration Date: 6/30/2022
  • Review Date: 6/30/2019
CE Details
Credit Details
This electronically delivered self-instructional program is designated for 1.5 hours of CE credit by Farran Media.
AGD Code: 550.

The fee to view this course is $36. This cost includes the fee to take the exam and claim your CE credits.


Improving Patient Care by Improving Practice Performance is a presentation for dental providers which will help them understand how making sure their practice is running efficiently ultimately allows them to provide the best care possible to their patients. The presentation starts off by explaining the difference between production and collections and how each can be used to measure practice performance and cash flow. Expense classifications of a practice are described and the importance of properly grouping expenses for the purpose of comparing your practice to industry benchmarks is summarized. The makeup of practice overhead is explained so that there can be consistency when comparing your practice to the industry. The relationship between revenues and overhead and the analysis of each is explained so at the end of the day the dental provider can monitor the health of the practice. Finally everything is tied together with an explanation of why having a practice that is running efficiently and that is healthy from a financial standpoint lends itself to better patient care because of its effect on the dental provider.

Description of Speaker:
Lance joined Naden/Lean, LLC in 1991. Lance provides accounting, tax, and consulting services for individuals and businesses which include dentists, other healthcare providers, retail, and equine.

Lance provides start-up services to new businesses including working with banks to help obtain financing. With his equine clients, Lance works to ensure they are in compliance with the federal, state, and local taxing authorities with respect to employment, business tax and reporting issues.

Lance grew up on farms with horses. He has owned horses for the last eighteen years (or could better be classified as chief stall cleaner for his wife’s horses). His home zoo consists of five horses, one dog, two cats, two sons and four goats. His wife Karen is a Para-educator for the Howard County Public School system.

Educational Objectives:
Upon completion of this course, participants should be able to achieve the following:
  • Understand the difference between Gross and Net Production and Gross and Net Collections
  • Classify expenses into categories and group expenses for the purpose of analyzing overhead
  • Understand what expenses should be included in practice overhead
  • Compare their practice to similar practices and analyze why their overhead may be higher or lower
  • Understand the importance of keeping the practice financially healthy so they can focus on providing the best patient care

The speaker declares that neither he nor any member of his family have a financial arrangement or affiliation with any corporate organization offering financial support or grant monies for this continuing dental education program nor has a financial arrangement with any product or service mentioned in this course. The speaker discloses that he has a financial interest in consulting dental professionals in the subject matter that he is lecturing on.

CE Reviews


5.0  (1 Review)
 1 person would recommend this course to a friend.
Great summary of practice accounting
User: Stephen
Date: 1/21/2017
CE Policies
American Dental Association (ADA), Continuing Education Recognition Program (CERP) provider
Farran Media is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at For any questions, please contact Howard Goldstein, DMD, Director of Continuing Education at
American General Dentistry (AGD), Program Approval for Continuing Education (PACE) approved, FAGD / MAGD Credit Farran Media is a nationally approved PACE Program Provider by the Academy of General Dentistry. Approval does not imply acceptance by any regulatory authority or AGD endorsement. The current term of approval extends from 1/1/2019 to 12/31/2022. Provider ID# 304396
This activity meets the educational criteria required for verifiable Continuing Professional Development under the General Dental Council Lifelong Learning scheme and represents 1.5 hours of verifiable CPD.

Legal Disclaimer:
The CE provider (Farran Media) uses reasonable care in selecting and providing content that is accurate. The CE provider, however, does not independently verify the content or materials. The CE provider does not represent that the instructional materials are error-free or that the content or materials are comprehensive. Any opinions expressed in the materials are those of the author of the materials and not the CE provider. Completing one or more continuing education courses does not provide sufficient information to qualify the participant as an expert in the field related to the course topic or in any specific technique or procedure. The instructional materials are intended to supplement, but are not a substitute for, the knowledge, expertise, skill and judgment of a trained health care professional.

Continuing education credits issued for completion of online CE courses may not apply toward license renewal in all licensing jurisdictions. It is the responsibility of each registrant to verify the CE requirements of his/her licensing or regulatory agency.

State CE Requirements:
Click Here for CE requirements by state. Please note that this information is current as of the time of listing. This information is subject to change at any time from the state boards. For the most up-to-date information, please contact your state board directly.

Refund Policy
There are no refunds for Online CE courses. Please contact technical support if you run into technical difficulty.

For any questions, please contact Howard Goldstein, DMD, Director of Continuing Education at
To reap the full benefits of this CE course, the presenters (Howie Horrocks and Mark Dilatush) have agreed to create a marketing plan specifically tailored to your practice and your specific market area. Having your marketing plan printed and open while you view the course material, will greatly individualize your learning experience.
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