Online tool gives dental care providers immediate access
to dental plan coverage details
Assurant Employee Benefits has expanded and enhanced its web-based Online Advantage service to allow dental care providers to more efficiently manage their business.
The service was initially offered exclusively to employers as an administrative tool.
“Employers still have the ability to conduct online enrollments and access other services online,” said Phil Culbertson, vice president of customer relations. “With the new functionality we’ve added, whether you’re a broker wanting to manage policies, a dental plan member wanting to check the status of a claim or a dental care provider wanting to check benefit details, Online Advantage will be a quick, smart and convenient way to take care of business.”
Dental care providers can view plan eligibility or benefit details, search for another network dentist or specialist for referrals, check on the status of a claim, or request an Explanation of Benefits.
Dental plan members are also able to use the Online Advantage tool to view plan eligibility, check the status of claims, request replacement ID cards or copies of Explanation of Benefits statements, and to search for a dentist. Members now have access to an “Ask a Dentist” feature designed to help them become more knowledgeable and make better decisions about their dental health care. Questions submitted online are answered by a certified dentist. Another new feature is the “fee cost estimator” which can help members determine approximately how much a particular dental procedure will cost before the procedure is performed.
Go to www.assurantemployeebenefits.com for an interactive demo featuring the benefits of Online Advantage for brokers, employers, dental plan members and dental care providers.