Podcast/Blog Posts

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Communicating About Communication
DAT podcast listeners loved this episode, so we’re re-releasing it! The Dental A-Team is hearing a lot about practices’ struggles with communication. In this episode, Kiera and Brit discuss ways to enhance communication in a practice, and even reach a breakthrough point. They touch on the...  Read More
Dental Team Communication Rules
Dental team communication affects the entire practice. It impacts handoffs, patient flow, scheduling, leadership trust, team accountability, and how quickly small issues get solved before they turn into bigger problems. Most communication issues do not happen because people do not care. They...  Read More
Three Lies and Three Truths About Growing Your Practice
Kiera shares the three most common pieces of bad advice out there when it comes to growing a practice. She encourages doctors not to keep applying new pieces of information to growth, but to understand how to filter the best pieces for your practice — and shares three truths to making this...  Read More
Dental Practice Growth Is Not More Everything
Dental practice growth often gets tied to one answer: more. More new patients, more production, more marketing, more hours, more team members. Those moves can help in the right season, but they are not automatically the smartest first move. Sometimes more only makes the real problem louder. More...  Read More
"Cool Story Bro."
So, you’ve received multiple offers from group buyers.   The Total Enterprise Values look positive and maybe even within a reasonable range.  One or two may even stand out as runaway winners on the first pass through. Then, the fine print. The component parts - cash at close, hold-backs, seller...  Read More
The Mid-Year Practice Reset: What Needs to Change Before Q4
Tiffanie and Nikki share what dental practices should be looking at it now that we’re halfway through 2026. Such milestones or touchpoints can include the goals you set at the start of the year, production numbers, the metrics ranges for healthy practices, and so on. From there, Tiff and Nikki...  Read More
Dr. Benjamin Wachter : Dentistry Uncensored w/ Howard Farran #1710
In this episode, Howard Farran reconnects with longtime friend Dr. Ben Wachter, a Mesa, Arizona native and 2017 graduate of A.T. Still University whose career has been shaped by service, perseverance, and a passion for caring for the underserved. Ben opens up about the mentor who changed his life...  Read More
Dental KPIs Before Q4 Pressure Hits
Dental KPIs give practice owners a cleaner way to see what is actually happening inside the business before the year is almost over. July is a strong time to pause, review the first six months, and decide what needs to change before Q3 and Q4 move too quickly. This is not about tracking numbers...  Read More
Episode 34: Practical AI Strategies for Dentistry, Case Acceptance & Practice Efficiency with Dr. Kathryn Alderman
In Episode 34 of The Technology Evangelist Podcast, sponsored by Medidenta Digital Solutions, Dr. John Flucke speaks with Dr. Kathryn Alderman, EMBA—former practicing dentist, MIT-trained AI specialist, and founder/CEO of Intelligent Care Alliance. This episode focuses on practical AI strategies...  Read More
What To Do During CEO Time
Kiera has talked to a ton of doctors to come up with tips for how to fill that CEO time that so often feels fathomless. The ideas include blocking out your schedule to understand your frequency, committing to “deep work” time, optimizing whatever you can, and more. Episode resources: ...  Read More
CEO Time for Dentists
CEO time gives a dental practice owner protected space to step out of reaction mode and lead the business with more clarity. It is the time to review numbers, sharpen systems, remove bottlenecks, and make decisions that improve profitability, team flow, and patient experience. Most dentists...  Read More
Puckered Up?
“When life gives you lemons, make lemonade.” - Elbert Hubbard, 1908 So, you elected to transition your dental practice(s) into a group (DSO, DPO, DMO, DXO).  The total enterprise value and rollover equity story were just too darn compelling to resist!  Besides, many of your colleagues and...  Read More
Dental Hiring Without Panic
Dental hiring becomes expensive when a practice hires from pressure instead of process. An open position creates real stress, especially when the schedule is full, the team is stretched, and patient care still needs to run smoothly. Most practice owners know that feeling. The front office needs...  Read More
The #1 Hiring Mistake
Hiring is hard right now. Kiera talks about a critical mistake offices tend to make when filling new seats: Hiring not just for skill, not just for culture, but both. She walks listeners through aligning your hirees with your core values, requiring a full team assessment, and involving your full...  Read More
The Win-Win Nature of Tech in the Office (If You Do It Right)
Tiff and Nikki dive into all things tech + dentistry, including what practices can implement to make the day-to-day more efficient for staff and convenient for the patient — all while keeping that personal human touch. Episode resources: Transcript: Tiff (00:00) Hello, Dental A Team...  Read More
The Organic Advantage: Why Dental Practices Must Rank Beyond the Local Pack American dental practices face fierce competition to rank at the top three spots on Google Maps' "Local Pack", making a claim on any one of these spots as their sole goal for patient acquisition. While this focus on Google...  Read More
When Dental Partnerships and DSO Sales Fall Through | Dr. Michelle Jorgensen | FF
What if the biggest business mistake isn't choosing the wrong partner...   ...but never defining what a partner is supposed to do?   Dr. Michelle Jorgensen built an incredible practice.   But after four associates declined partnership offers and a DSO acquisition collapsed at the last minute, it...  Read More
Dental Technology Should Feel Easy
Dental technology should make the patient experience easier and the practice day smoother. The right tools reduce friction, save team time, support collections, and help patients move through scheduling, forms, payments, and communication with less effort. Patients already expect convenience in...  Read More
Building Trust in Dentistry Through ADA Compliance and Accessible Websites
In the dental marketing landscape, ensuring that websites meet accessibility standards is not only a legal obligation but also a critical aspect of building trust with patients. Identity Dental Marketing prioritizes creating websites that are ADA (Americans with Disabilities Act) compliant, which...  Read More
We Publish Every Price Before Anyone Books. Here's What It Did to Our No-Show Rate and Our Margins
Every practice owner has heard the same advice, usually from someone who sells consulting: never put a number in front of a patient before they are in the chair. Anchor them to value first, the thinking goes, and reveal the figure once you have built rapport and laid out the clinical case. Quote a...  Read More
To Scale or Simplify, That is the Question.
Ever feel like your office doesn’t fit the standard benchmarks for growth? In this episode, Kiera and Dana riff on how to know whether going big or tightening the screws is the best way forward for your practice — including specific questions to ask yourself so you can get started on change...  Read More
Dental Practice Growth Is Not Always Bigger
Dental practice growth is often talked about as if bigger is the automatic goal. More operatories, more providers, more locations, more team members, and more production can sound like the natural next step for a successful dentist. That is not always true. Some practices should scale. Others...  Read More
Dental Consulting Works When Buy-In Is Real
Dental consulting can help a practice move faster, but the real shift does not come from a consultant handing the team a list of changes. The bigger impact happens when the team understands the goal, believes the goal is possible, and takes ownership of the part they play in reaching it. Most...  Read More
The Life-Changing Magic of an In-Office Consultant Visit
Kiera and Trish are on the podcast together (yay!) to dive into the art of a Dental A-Team visit to your office (double yay!). They go into how an eagle-eyed consultant was able to take a specific office that couldn’t quite reach its goals and tip them into success. They also touch on...  Read More
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