Podcast/Blog Posts

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Dental Team Training for Consistent Case Acceptance
Most dentists want stronger case acceptance, smoother handoffs, and fewer patient conversations that fall apart between the operatory and checkout. Dental team training helps create that consistency by giving the entire team a shared way to communicate treatment, value, urgency, and next steps....  Read More
The Perfect Quarterly Calibration
Re-releasing a Dental A-Team favorite… Ladies and gents, he’s back. Dr. Dave Moghadam is again on the podcast, this time to talk with Kiera about quarterly team calibration. While there’s no silver bullet A-to-Z cookbook for how to operate a practice, an outline certainly helps. Dr. Moghadam...  Read More
Front Office Systems That Fix Chaos
Front office systems can change the entire feel of a dental practice. When phones are ringing, patients are checking in, insurance questions are waiting, treatment needs follow-up, and the doctor’s schedule has gaps, the front desk can quickly feel like every task is urgent. That pressure is real....  Read More
At Practice Capacity? Here’s How You Can Still Grow
This episode is all about the capacity of your practice — what’s on your mind for growth, as well as components in your practice that might surprise you in boosting your production. Episode resources: Transcript: Tiff (00:01) Hello, Dental A Team listeners. We are so excited to be here with...  Read More
Dental Practice Systems Beat Hero Mode
Dental practice systems are what help a practice grow without relying on one amazing employee, one overextended doctor, or one lucky day on the schedule. Great people matter, but strong systems are what make great work repeatable. A talented team member can keep a lot moving. They may answer...  Read More
Stop Being the Ceiling In Your Own Practice
Part two of Kiera’s conversation with Howard Farran on the Dentaltown podcast. As a business owner, the greatest gift you can give yourself is to get systems in place so you are not dependent on core people. This second part of Kiera’s conversation with Howard is about determining your weaknesses...  Read More
Doctors, Do You Struggle With This Very Common Blindspot?
Part one of Kiera’s conversation with Howard Farran on the Dentaltown podcast. They discuss how many details a dentist should know about their business, what about the COVID-19 pandemic still haunts practices, the AI of dentistry and the human care of patients, hidden gaps draining profitability,...  Read More
Dental Profitability Leaks Dentists Miss
Dental profitability is rarely lost in one obvious place. More often, it slips through small daily gaps that become normal inside a busy practice. A full schedule can still miss the goal. Strong production can still feel tight when collections lag behind. A great treatment plan can sit unscheduled...  Read More
The Best Ways to Prep + Budget For CE
Continuing education on your mind? What about areas in your practice you want to grow, or strengths and skillsets you want your team to have? Tiff and Kristy discuss the power of continuing education, including why it changes lives (and offices), where to fit it in your schedule, how to add...  Read More
Before Booking Dental CE, Read This
Dental CE can be one of the best investments a practice makes, but only when the course has a clear purpose, a realistic budget, and an implementation plan before anyone registers. Too often, a course sounds exciting, the doctor signs up, and everyone figures out the details later. The class may...  Read More
Dr. Jay Reznick : Dentistry Uncensored w/ Howard Farran #1705
In this episode, Howard Farran sits down with Dr. Jay Reznick, a Diplomate of the American Board of Oral and Maxillofacial Surgery and one of North America's earliest adopters of fully-guided, prosthetically-based implant surgery. Trained at Tufts, USC, and L.A. County-USC Medical Center, Dr....  Read More
What Are You Actually Marketing Your Practice As?
Do you market your practice for its dentistry? For its atmosphere? For the team? Something else? Tiff and Dana talk about why it’s so critical to market the right aspect of your practice, and then following through on that aspect. Episode resources: Transcript: The Dental A Team (00:00)...  Read More
Dental Patient Experience Is the Real Marketing
Dental patient experience is often the part of marketing that gets the least attention, yet it may be the piece patients remember most. A practice can invest in SEO, Google ads, social media, mailers, and a polished website, but the real test begins when a patient interacts with the office. That...  Read More
When You Want the Dentistry Part, Not the Business Part
Owners, this one’s for you. Especially those who don’t want to have to care about the business side of being a practice owner. Kiera’s here to prove that staying clinical while still leading the practice is simpler than you think. Episode resources: Transcript: Kiera Dent- Dental A Team...  Read More
Dental Practice Ownership Without Doing It All
Dental practice ownership can feel heavier than expected when the doctor loves clinical care but feels pulled into every business detail. Many dentists buy or open a practice because they want to treat patients their way, create a better experience, and build something meaningful. Then the...  Read More
Of All the Dentists Out There … (How to Stand Out)
Standing out as a dental practice is easier than you might think — and thank goodness for that! Kiera gives three steps to find what makes you and your practice unique even when you feel like you’re as vanilla as can be. Episode resources: Transcript: Kiera Dent- Dental A Team (00:00) Hello,...  Read More
Financial Distress, Insolvency & Bankruptcy
So, you decided to pursue an affiliation with a group and things are not going as planned?  Worse yet, it appears that the larger business is now struggling with leverage issues you were told “not to worry about” as you were going through your process.  Maybe it was even discussed when you were...  Read More
Dental Practice Branding Patients Trust
Dental practice branding is not about looking louder online. It is about helping the right patients understand why a practice feels different, why it can be trusted, and why it is worth choosing over the office down the street. Many dental offices say similar things. Gentle care. Modern...  Read More
Stop Managing People, Start Managing Leaders
Do you find yourself with a to-do list rather than a fully functioning leadership team? This episode is all about the Dental A-Team’s bread and butter: scaling leaders. Kiera shares how to transition out of micromanaging in a way that you and your team can get behind, whether you’re working with...  Read More
Dental Practice Leadership Is Not a Title
Dental practice leadership is not created by giving someone a title and hoping the doctor’s plate magically gets lighter. Real leadership happens when the right people are given clear ownership, measurable outcomes, and enough authority to actually lead. This is where many practices get stuck. The...  Read More
When Treatment Feels Too Big (E.328)
  “We just have to figure out which direction that we’re going to go and something that’s going to be able to fit into your lifestyle and your budget.” - Sommer Carrol Brief Overview of the Episode Major dental treatment is never just clinical. For many patients, it comes with years of...  Read More
Getting Your Team to Live and Breathe Your Vision
Tiff and Nikki continue the topic of your practice’s vision by discussing how to turn it into something your entire team believes in. They discuss believing in your own vision first, communicating it to your team, establishing consistency and repetition so everyone remembers it, and more. ...  Read More
Built vs. Bought
You can function just fine without getting involved with a group (“DXO”) or private equity! If you are not interested in pursuing an affiliation with a group practice - read no further - this note is not designed for you.   If you are open to pursuing options with group practices there is one...  Read More
Dental Practice Vision Needs Team Buy-In
A clear dental practice vision can change the way a team shows up, communicates, and supports the patient experience. The challenge is that many practices have a vision written somewhere, but the team does not actually feel connected to it during the day-to-day work. That disconnect is easy to...  Read More
Don’t Forget This Before You Go Out of Network
Is your practice going out of network to make more money? Fantastic, but make sure you listen to this episode first. Kiera talks about all the numbers you absolutely need to know before you make the decision, and other, smaller considerations  you could make instead. Episode resources: ...  Read More
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