Podcast/Blog Posts

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Episode 48: Dr. Paul Feuerstein on Dental Technology Journalism & the Future of Dental Media
Dental technology journalism has played a major role in shaping how clinicians discover, evaluate, and adopt innovation—and few people have contributed more to that conversation than Dr. Paul Feuerstein. In this episode of The Technology Evangelist Podcast, host Dr. John Flucke sits down with his...  Read More
How To Know If Your Office Suffers From “Artificial Harmony”
Artificial harmony is what happens when teams work alongside each other day in and day out, but never actually talk about what needs to be said.Kiera and Dana walk listeners through why getting to the root of problems in a practice is so critical — from not just a teamwork point of view, but for...  Read More
When Silence Blocks Dental Team Accountability
Dental team accountability does not come from louder reminders, longer meetings, or the doctor repeating the same expectation again. It starts when the team can say what needs to be said, work through the real issue, and commit to the same plan before leaving the room.Many dental practices have...  Read More
Build DSO Dental Practice Systems That Scale
DSO dental practice systems are not meant to make every location feel the same. They are meant to create enough consistency that a multi-location group can protect the brand, understand the numbers, support leaders, and deliver a reliable patient experience across every practice.That is where many...  Read More
Breaking Down the Benefits of DSOs
Re-releasing a Dental A-Team podcast fan favorite!Britt is fresh off visiting a ton of practices, many of which are part of dental support organizations (DSOs), and she’s sharing her insight. With Kiera, she talks about the foundational pieces to set up DSOs for success — everything from training...  Read More
For the Practice Owners Stuck in the Weeds
Tiff and Nikki share how a hands-on operator can become a strategic owner, and at the same time set the team up for success. By sharing responsibilities and establishing clear systems, your practice’s culture, business, and team can blossom in unexpected ways.Episode resources:, and we'll catch you...  Read More
Episode 47: Dr. Bill Simon on Dental Practice Management & Organized Dentistry
Dental practice management is often taught in theory—but Dr. Bill Simon has lived it in every possible real-world scenario. In this episode of The Technology Evangelist Podcast, host Dr. John Flucke sits down with the Chicago-based dentist, organized dentistry leader, and long-time mentor to unpack...  Read More
Who Leads While the Dentist Treats? (E.336)
“If the doctor and the manager are not visibly united, the team will divide them privately.” - Joanne MilesBrief Overview of the EpisodeA strong office manager does more than keep the day moving.Joanne Miles explains why practice leadership requires awareness, accountability, empathy, and the...  Read More
Win Back Time With Dental Practice Delegation
Dental practice delegation is not about pushing work away from the doctor. It is about moving the right work to the right people so the practice can run with more clarity, ownership, and consistency.Many practice owners are not buried because they lack a good team.They are buried because every...  Read More
House of Cards?
Capitalization Matters.While the majority of the watercooler talk swirls around the much vaunted “multiples” and “recaps”, how businesses are capitalized is rarely discussed. This is a disservice to everyone around the table.Too many owners and sellers focus on maximizing optics without investing...  Read More
The Future of Private Practice Is Actually Very Bright
Did you know: Today’s dentists are waiting five years longer to buy a practice than they were a generation ago?Kiera is joined by Brian Hanks of . It's B-R-I-A-N and Hanks like Tom Hanks. So yeah, that's how you get a hold of me. Kiera (31:20)Amazing. Well, Brian, thank you for breaking this down...  Read More
Stop Waiting on Dental Practice Ownership
Dental practice ownership can sit in the back of a dentist’s mind for years. The desire is there, but the timing never feels perfect. Student loans still feel heavy. Clinical speed could be better. The right practice has not appeared. Another year as an associate feels safer.Some preparation is...  Read More
Make Dental Team Retention Stick
Dental team retention is not just about convincing people to stay. It is about creating a practice where the right people feel clear, supported, challenged, and proud to be part of the team.Every practice will need to hire.People move. Families change. Career goals shift. Practices grow. That is...  Read More
Your Secret Weapon for Hiring
Do you prefer retaining the employees you have rather than constantly hunting for new ones? Kiera shares an example of a practice that evolved from high turnover to solid team retention, and how effective leadership played a critical role in keeping people long-term — plus how you can craft it for...  Read More
Feeling Under Water?
Feeling Under Water?The tide continues to shift in DSO-land.  Quiet concern has become public disclosure after public disclosure. Multiple significant restructurings.  Top end consolidation.  PE firms handing the keys to their lenders left and right.  A broad swath of the group practice landscape...  Read More
Must-Know Tools for Re-Care + Reactivation
This episode is all about eyes on fall/winter 2026. Tiff and Pam discuss what’s top of mind for practices as they look to the final stretch of the year, including stepping up on re-care and reactivation, how to talk about it with patients, and how to make sure it’s incorporated into your...  Read More
Dental Recare System That Keeps Chairs Full
A dental recare system is one of the strongest ways to protect production, improve patient retention, and create a more predictable schedule. When recare only becomes important after hygiene has openings, patients quietly fall out of rhythm and the practice ends up spending more money to replace...  Read More
The Best and Smartest Way To Fill Holes in Your Schedule
The Best and Smartest Way To Fill Holes in Your ScheduleKiera shares three approaches that will help you consistently and quickly fill your schedule on a daily basis: maximizing your current patients, creating the perfect handoff, and building consistent marketing.Episode resources:. And as always,...  Read More
Dental Schedule Gaps Need Ownership
Dental schedule gaps can make a productive practice feel reactive fast. Open time lowers production, adds pressure to the front office, frustrates the doctor, and often creates the assumption that the practice needs more new patients.Sometimes new patient flow is part of the answer.Often, the...  Read More
Dr. Chanelle Small : Dentistry Uncensored w/ Howard Farran #1723
In this episode, Howard Farran sits down with Dr. Chanelle Small, an endodontist who earned her Certificate of Endodontics from Tufts and both her DDS and undergraduate degree from Howard University, and who served as a Clinical Instructor at Columbia. Beyond founding Midtown Endodontics in New...  Read More
“To participate, or not participate, that is the question.” - Hesy-Re
So, like, just WTF is dental insurance?  For the vast majority of patients, dental insurance represents prepaid preventative services such as cleanings, imaging, and exams.  There may or may not be small co-pays associated with the preventative care.  Should that patient also need restorative care,...  Read More
Dental Practice Profitability Is a Rhythm
Dental practice profitability is not built by checking the bank account only when something feels tight. It is built through a consistent rhythm of reviewing numbers, managing cash flow, planning for taxes, and making sure completed dentistry turns into actual profit.Many dentists are producing...  Read More
How the Best Dental Marketing Agency Helps Dental Practices Turn Negative Reviews into New Patient Opportunities
Every dental practice will eventually receive a negative online review. While it can feel discouraging, one unfavorable review doesn't define your reputation. In fact, how your practice responds often leaves a stronger impression than the review itself. The best dental marketing agency understands...  Read More
 These 3 Things Will Turn Your Practice into a Money-Making Machine
These 3 Things Will Turn Your Practice into a Money-Making MachineHow do you manage money more effectively? How can you stop being surprised by taxes? How do you turn your cashflow into something predictable? Kiera answers these questions and more, with three monthly habits you can build to create...  Read More
How to Increase Your Bottom Line (Without Increasing Your Patient Base)
How to Increase Your Bottom Line (Without Increasing Your Patient Base)So many offices out there think growth has to come from new patients. Tiff and Kristy share specific areas in your practice where you can increase what you’re pulling in. This includes fee analyses, unscheduled patients, a...  Read More
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