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Podcast/Blog Posts

Showing 1-25 of 5859
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Patients are finding their next dentist on ChatGPT
Search is changing, and patients aren't finding dentists the way they used to. More and more patients are turning to AI tools like ChatGPT, Gemini and Claude to look for a dentist.And if your practice isn't getting mentioned, you're losing patients to your competitors.So the obvious question is:...  Read More
How to Open a Second Dental Practice: A Practical System for Expanding Without Breaking What Already Works
How to Open a Second Dental Practice: A Practical System for Expanding Without Breaking the FirstHow to Open a Second Dental Practice: A Practical System for Expanding Without Breaking the FirstMy dad operated six dental practices over 45 years. When I told him I was opening my second, he didn't...  Read More
  Less Dentistry Is the Best Dentistry: Standing Out in a 52 Dentist Building | Dr. Jennifer Haddad | 627
I just interviewed Dr. Jennifer Haddad, who built a referral-driven dental practice in a Beverly Hills building with 52 dentists!!Here’s what I learned:“A crowded building can clarify a practice.” Dr. Haddad chose her location despite the other dentists. Her referrals come from being known for a...  Read More
Yes, You ARE Allowed to Align Your Life Goals With Practice Growth
Practice success doesn’t always equal personal life happiness. Kiera talks about the Yes Success Model, and how to align your business goals with your personal life goals, because they’re allowed to complement each other (and should, frankly). She asks probing questions that’ll get you thinking...  Read More
Dentist Coaching Starts Before Growth
Dentist coaching should begin before the next production goal, associate hire, location, or service expansion. The starting point should be the life the practice owner is trying to build, because a successful practice can still become the wrong practice for the doctor who owns it.That is where many...  Read More
Dental Practice Profitability Needs a Plan
Dental practice profitability is easier to protect when the budget becomes a leadership tool, not a once a year spreadsheet. For dentists and practice owners, year end planning creates a clearer view of what the practice spent, what growth will require, and what production must happen to support...  Read More
Let’s Have a Real Conversation About End of Year Planning
It’s Kiera and Britt on the pod together, with listeners getting a live look into how the Dental A-Team is thinking about the year’s end — plus ideas as to what could be copied over to dental practices. There’s a large emphasis on cost estimates and budgeting, including knowing when to fine-tune...  Read More
Avoid the Artificial Yes: Why Accepted Treatment Still Falls Off the Schedule
Dentistry is most important when a patient is in the practice. As soon as they leave, there are a million other parts of their life competing for priority. Tiff and Dana discuss how to talk about dental care with your patients so it doesn’t get lost under the heap of everything else. Episode...  Read More
Keep It Simple Stupid (KISS)
We are amid yet another group dental economy evolution. While the debt monkey remains the seemingly obvious issue, an equal and potentially greater challenge is the proliferation of wildly complex and overengineered platform structures.  The term DSO has expanded to include DMO, DPO, MSO, JVs,...  Read More
How to Increase Dental Patient Referrals: A Practical System for Turning Patients Into Practice Advocates
My Dad Worked as a Dentist for 45 Years — His Rules for Increasing Patient ReferralsMy Dad Worked as a Dentist for 45 Years. Here Are the Rules He Made Me Learn on Increasing Patient ReferralsPatients don't refer because you asked them to. They refer because you gave them something worth talking...  Read More
Dental Case Acceptance That Holds
Dental case acceptance should not be measured only by whether the patient schedules before leaving the office. A stronger measure is whether the patient understands the value, feels clear about the timing, makes a financial commitment, and keeps the appointment once life starts competing for...  Read More
Essential SEO Strategies to Grow a New Dental Practice
Opening a new dental practice comes with many challenges, and getting noticed by potential patients is one of the biggest. Even if a practice provides excellent care, patients need to be able to find it online. A strong SEO strategy can help new dental practices increase visibility, reach local...  Read More
How Google Algorithm Updates Can Impact Your Dental Practice
Google is constantly changing the way it ranks websites, which means dental practices need to stay updated to maintain their online visibility. While algorithm updates may sound complicated, many of Google’s changes continue to focus on the same basic ideas: useful content, a strong website...  Read More
How Local SEO Can Help Your Dental Practice Attract More Patients
When patients need a new dentist, one of the first places they usually look is Google. That is why local SEO is so important for dental practices. A strong local SEO strategy can help your practice appear in searches from people in your area who are already looking for dental care.One important...  Read More
How to Keep Dental Patients Happy: A Practical System for Creating a Great Patient Experience at the Front Desk
My Mom Worked Dental Front Desk for 35 Years — Her Rules for Keeping Patients HappyMy Mom Worked Dental Front Desk for 35 Years. Here Are Her Rules for Keeping Patients HappyNone of these rules are about scheduling software or insurance verification. They're about the thirty seconds before and...  Read More
How to Increase Dental Case Acceptance: A Practical System for Getting Patients to Say Yes to Treatment
My Dad Was a Dentist for 45 Years — His Rules for Increasing Case AcceptanceMy Dad Was a Dentist for 45 Years. Here Are His Rules for Increasing Case AcceptanceBefore he handed me the practice, he made me learn these rules first. None of them are about the material you use. They're about how the...  Read More
Dr. Ann Marie Gorczyca : Dentistry Uncensored w/ Howard Farran #1740
In this episode, Howard Farran welcomes back Dr. Ann Marie Gorczyca for her sixth appearance on the show. An orthodontist with more than 36 years of experience, she is a graduate of the Harvard School of Dental Medicine with a Master's in Public Health from Harvard's Department of Health Management...  Read More
How a dental receptionist should answer the price question
When a new patient calls a dental practice asking about a procedure, they'll inevitably ask, "How much does it cost?" And that question can put your receptionist in a difficult spot.Usually, one of two things happens. The receptionist gives the price right away, and then the patient doesn't really...  Read More
Your Hygienists Want More Than a Raise: What Your Team Actually Wants | Dr. Delaney Spaulding | 626
Dr. Delaney Spaulding bought the condo above her dental practice and turned it into childcare for her team.At first, it sounds like a really generous employee perk.But after talking with her, it became clear that there was a much bigger idea behind it:Sometimes it’s easier to change the practice...  Read More
Dental KPI Consulting for Better Decisions
Dental KPI consulting helps practice owners turn numbers into leadership decisions instead of after-the-fact stress. KPIs should not feel like a report card that only says whether the month was good or bad. They should help the practice see what is changing, ask better questions, and act before a...  Read More
This Is What Your KPIs Are Trying to Tell You
Your key performance indicators do not have to be intimidating. In fact, with the correct frame of mind, they tell you exactly what’s going on in your practice! Kiera shares the smart way to utilize KPIs, including:Looking for patterns, not just numbersFinding the question in each KPIUnderstanding...  Read More
Build a Dental Practice That Grows With You Part 2 (E.341)
“I didn’t think marketing was going to ignite me.”- Dr. Kelly EuseEpisode OverviewMarketing became more interesting for Dr. Kelly Euse when it stopped feeling like generic dental content.By starting with real photography of the doctors and team, then using AI to expand what those images could...  Read More
Dental Leadership Training Needs HR Discipline
Dental leadership training is not limited to morning huddles, team accountability, and better communication. It also includes the HR systems that help dentists coach clearly, document consistently, review payroll, classify workers correctly, and make employment decisions with fewer surprises.Most...  Read More
The Honest Truth About HR in Dentistry
Guest episode! Kiera is joined by Paul Edwards, CEO and co-founder of CEDR HR Solutions, which provides human resource support especially for dental practices. They go through a rapid fire of topics, such as coaching and accountability, worker classification, documentation and evidence (including...  Read More
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