Everyday Practices Dental Podcast
Everyday Practices Dental Podcast
Everyday Practices follows Regan Robertson, Sara Hansen as they interview dental professionals about everything related to dental practice ownership from productivity & finances, patient interaction, leadership, and more.
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Dentists, What Your Office Manager Sees (E.344)

Dentists, What Your Office Manager Sees (E.344)

10/16/2026 12:54:00 PM   |   Comments: 0   |   Views: 40

“What are you seeing that I’m not seeing?” Joanne Miles, DAADOM, RDA

Episode Overview

A patient is upset. A team member needs help. Staffing has changed again. Your office manager keeps the day moving while you focus on dentistry.

That protection can leave you unaware of how much they’re carrying.

Fresh from AADOM, Joanne Miles, Lead Investment Grade Practice Business Advisor, shares why managers are asking for help with leadership, accountability, and putting good ideas into practice. She and Sara Hansen discuss clear decision-making authority, protected meeting time, and how to support a manager who was once everyone’s peer.

What This Episode Reveals

  • Managers often recognize the problems but need time, authority, and doctor support to address them.

  • Shielding the doctor from daily interruptions can leave the manager feeling isolated.

  • Caring for a team and holding people to high standards require honest conversations on both sides.

What You’ll Learn

  • How to bring one useful idea home from a conference and build a plan to implement it.

  • Why Joanne recommends protecting weekly meeting time instead of squeezing everything into lunch.

  • What to ask your manager to uncover friction, stalled decisions, and support they need.

If This Sounds Familiar

  • “We talk about changes, but nothing gets implemented.”

  • “My manager handles everything, so I assume things are fine.”

  • “We keep canceling our meetings because the schedule is too busy.”

This conversation gives you a place to start with the person helping you run the practice.

Next Steps

Protect time this week to sit down with your office manager. Ask:

“What are you seeing that I’m not seeing?”

Listen, clarify which decisions they can make, and agree on one priority to move forward together.

For support or information about Emerging Leaders calls, email JoanneMiles@ProductiveDentist.com.
Do not wait for January to figure out what 2027 needs to look like.

Join Momentum Planning, a free virtual planning session on October 23 from 12:00 to 4:00 PM Eastern, led by Victoria Peterson with Sara Hansen and the Productive Dentist Academy team.

Bring your numbers, challenges, goals, and leadership team. Leave with a clearer plan for 2027.

Join Here: https://productivedentist.zoom.us/meeting/register/7GaB36-fS7C3Lv00dAhFug#/registration 

Dentists, Stop Waiting to Plan Your 2027 (E.343)


Dentists, What Your Office Manager Sees (E.344)
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