Everyday Practices Dental Podcast
Everyday Practices Dental Podcast
Everyday Practices follows Regan Robertson, Sara Hansen as they interview dental professionals about everything related to dental practice ownership from productivity & finances, patient interaction, leadership, and more.
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Who Leads While the Dentist Treats? (E.337)  Part 2

Who Leads While the Dentist Treats? (E.337) Part 2

8/20/2026 11:57:00 AM   |   Comments: 0   |   Views: 45

“You don’t need to have all the answers to ask all the questions.” – Joanne Miles

EPISODE OVERVIEW

A number drops and the story starts immediately.

Patients are leaving. Case acceptance is down. The team is underperforming. Something needs to change.

But the number may be telling a different story.

In Part 2, Joanne Miles joins Regan Robertson and Sara Hansen to explore how doctors and office managers can use KPIs without allowing emotion or assumptions to drive the response.

Joanne explains why one metric rarely gives the whole answer, how behaviors influence the numbers, and why strong leaders slow down long enough to understand the context before deciding what needs to change.

WHAT THIS EPISODE REVEALS

  • Why a KPI is the beginning of the conversation, not the conclusion

  • How emotion can distort the way doctors interpret practice performance

  • Why office managers need to bring questions along with the data

  • How team behaviors influence case acceptance, production, and growth

  • Why percentages alone can hide what is actually happening in the practice

WHAT YOU’LL LEARN

  • How to investigate a KPI before reacting to it

  • Why related metrics need to be viewed together

  • How Joanne’s leadership radar identifies wins, friction, opportunities, and risks

  • How to involve the team without turning numbers into judgment

  • Why stronger doctor-manager conversations lead to better decisions

IF THIS SOUNDS FAMILIAR

Your office manager brings you numbers you do not like.
You immediately start wondering what is broken.
The team gets defensive when KPIs come up.
Case acceptance looks good, but production tells another story.
You are looking at the metric without understanding the behavior behind it.
The next move may be to ask a better question.

NEXT STEPS

Choose one KPI your practice watches closely.

Before deciding whether the number is good or bad, ask what changed around it. Look at the related metrics. Talk with the team. Find the behavior behind the result.

Then decide what deserves action.

Want to develop a stronger leader inside your practice?

Joanne Miles and Sara Hansen host Emerging Leaders, a monthly leadership development session created for dental office managers.

Register for an upcoming Emerging Leaders session:
https://productivedentist.zoom.us/meeting/register/66WY74JYS2SNK9l4lXqMpg#/registration

Who Leads While the Dentist Treats? (E.337) - Part Two

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