Mind The Gap!
Actually, mind the 2 gaps!First, the gap between whatyou produce and what you collect. The average gap between production and collections is almost 2 months-worth of work! This isn’t due to patients not paying their bills, it is due to PPO write-offs. If you are collecting less than 80%...  Read More
Top 5 Reasons to Outsource Dental Billing
Is your dental practice experiencing a low collections rate or low morale due to overworked staff? As the practice owner, you may recognize things need to change but feel stuck and don’t know where to begin. Don’t fret! An effective, non-invasive solution of outsourcing billing and...  Read More
Episode 81: How to Grow a Dental Practice to Six Million a Year in Collections With Dr. Chris Phelps
Episode 81: How to Grow a Dental Practice to Six Million a Year in Collections Content Originally Appeared on  Read More
Medical Debt Disputes on the Rise
Medical Debt Disputes on the Rise By Josh Shipman 8/9/16There is no doubt that there has been a significant increase in the number of medical disputes. This increase seems to correlate with an increase in High Deductible Health Plans (HDHPs) where patients are now responsible for a greater...  Read More
How To Improve Cash Flow - Ebook!
It’s a problem faced by virtually every dental practice. Cash flow can be one of the most challenging tasks to manage in your dental office. It is important to figure out what you need to do to improve your cash flow. If you have poorly cash flow and can't get a handle on it, it can destroy...  Read More
How To Improve Cash Flow For Your Dental Practice
Cash flow can be a challenge when you are trying to run the clinical side and the business side of your practice. Even when you have a dedicated front office person that helps manage the cash flow of your office it can still be an overwhelming task that can take a lot of effort and focus. Having...  Read More
Episode 19: How to Grow a Dental Practice to $5 Million a Year in Collections (And produce $15,000 a day)
How to Grow a Dental Practice to $5 Million a Year Content originally appeared at:  Read More
Fourth Quarter Practice Review: Why it is Important
Fall is a great time for medical and dental groups to review theircash-flow and revenue cycle process. It is a crucial time before theholiday season when you are short-staffed and patients beginprioritizing discretionary spending.Recently, an administrator contacted me concerning her group'sgrowing...  Read More
The Five P's of Internal Collections
I often ask practices if they know “howmuch future revenue their current A/R will cost”. After receivingpuzzled looks, I explain what I’m asking is how much it cost to billeach patient and how many bills are required to recover what is owed?Itis easy to determine what is owed; the...  Read More
Standardize Your Collections Process and Reduce Stress
Yes, practices should use a standardized approach rather than emotions. Having a clearly defined financial policy and standardized process (including scripts) will give staff something to stand behind when dealing with "uncomfortable" but necessary business practices. It also helps to periodically...  Read More
The Key to Higher Net Collections
Comparison: Two Practices with the Same Flat Fee Automated Collections ServiceBackground:Each office began service roughly at the same time with averagebalances within $3.60 of one another. Both specialize in generaldentistry within the same demographic region. They are using the samesoftware...  Read More
Past Due Dental Accounts: Letters and Patient Calls
The sequence of steps for past due accounts is as follows:1. Statement2. Patient Call3. 2nd Statement with note or letter4. Patient Call5. Past Due Letter6. Patient Call7. Last Notice – Demand Payment Letter. If no response after last notice, send memo to the doctor for review.8....  Read More
Categories: collections
Dental Office Financial Policy
Establishing a clear and firm financial policy for your dental office helps to see that your practice is paid without the type of misunderstandings that can cost you new patients and referrals. urges you to give acopy of your financial policy to each new patient at the initial appointment. It is...  Read More
Categories: collections
Best Practices: Dental Collections
When internal efforts fail to resolve patient debt, it may be time to change your approach. The question is— which approach best meets your needs? Should you use an attorney or a collections agency; a percentage based or flat fee approach? What are the pros and cons to these alternatives?...  Read More
Consultant Tip: Use a "Rebilling Charge" to Motivate Slow Payers to Pay Faster
There is no question that adding a monthly rebilling charge to account balances will motivate patients to pay their bill faster. We all try to collect fees and co-pays but still manage to have patients owing money to the practice, especially since insurance companies don't always pay what is...  Read More
Receivables Don’t Equal Profits!!!
Do you have more than $2,499 in patient accounts aged between 60-89 days? Do you have over $5,000 setting on your books older than 90 days? The numbers don’t lie, and unfortunately having a lot of money on your books does not equal profits. In fact, the longer accounts age the less likely...  Read More
Five Things to Look For In a Collections Partner:
With receivables becoming more and more patient responsibility, many practices are looking for alternatives to their traditional billing and revenue cycle management process. One piece of the revenue cycle puzzle is final write off and collections, which can be a negative experience when improperly...  Read More
Collections - Past Due Dental Accounts
The sequence of steps used to follow up on past due accounts are as follows:1. Statement2. Patient Call3. 2nd Statement with note or letter4. Patient Call5. Past Due Letter6. Patient Call7. Last Notice – Demand Payment Letter (If no response after last notice, send memo to the doctor for...  Read More
Categories: collections
Why Patients Don't Pay and How to Handle It
Why Patients Don't Pay and How to Handle ItThere are only two reasons why patients do not pay.1. An Upset or a MisunderstandingAn upset patient could be caused from anything such as something was not said, or something was said and forgotten and/or not documented. Example: "I didn't hear him say...  Read More

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