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BlogPosts

3 Things Your Front Office Can Do to Help You Grow Your Practice
Posted 6/21/2019 by Dr Anissa Holmes in Delivering WOW...Creating Massive Results for Dentists   |  Comments: 0  |   Views: 9
3 Things Your Front Office Can Do to Help You Grow Your Practice
           Your front office team members are the first people patients interact with, on the phone or when they come to your office. If patients love them, you’ll make a great first impression and be well on your way to building loyalty with your patients. That’s because patients don’t judge your...  Read More
Categories: front office management, dental front office, Dr Anissa Holmes, Front Office Training, front office staff
No One Ever Taught Me That
Posted 3/19/2019 by PK Performance Solutions in Rethinking the Dental Front Office   |  Comments: 0  |   Views: 22
No One Ever Taught Me That
Have you ever heard the words, “No one ever taught me that?” I can’t count how many times I have. Coming from the trainer’s perspective, it is difficult to first, translate all your dental knowledge in one training session and second, hold the trainee accountable when the information being taught...  Read More
Categories: front office management, dental front office, Front Office Training, #dental practice management, #advicefornewdentists
Why Your Patients Aren’t Getting on the Schedule
Posted 2/6/2018 by mgeonline in MGE Management Experts   |  Comments: 0  |   Views: 98
Why Your Patients Aren’t Getting on the Schedule
This is an excerpt from our Ask Sabri column, where readers get to ask MGE’s Deputy COO, Sabri Blumberg, questions about marketing, practice management, staffing, and more.Reader: Nine times out of ten, patients seem excited to go ahead with treatment after talking to me. Then I send them to the...  Read More
Categories: front office management, financial coordinator, dental front office, case acceptance, dental continuing education, dental ce, #dental practice management, MGE Management Experts
Pre-Authorization vs. Predetermination
Posted 2/2/2018 by Sheri Jolly in Dental Support Essentials   |  Comments: 0  |   Views: 515
Pre-Authorization vs. Predetermination
Ever wish a tech company would develop an app like Mapquest or Waze to navigate your dental staff and your patients through the maze of insurance claim complexity? Even the terminology is challenging!  PREAUTHORIZATION. PREDETERMINATION. PRE-ESTIMATE OF BENEFITS.These terms are very confusing to...  Read More
Categories: dentist, front office management, dental insurance, dental treatment acceptance, dentalbilling, frontdesk
Stay in Touch: Personalized Communication with Your Patients
Posted 6/22/2017 by frontofficerocks in The leader in online solutions and dental front office training!   |  Comments: 0  |   Views: 100
Stay in Touch: Personalized Communication with Your Patients
As the office manager of a paperless office that utilizes all the latest technology available to our industry, I was shocked when I heard nearly one-third of the dental offices in the United States do not use any appointment reminder service to help confirm patients. Our office has worked with an...  Read More
Categories: administrative, communication, front office management, dental front office, appointment scheduling, patient communication, Confirming Appointments, confirmation, Front Office Rocks, Front Office Training
Schedule Makeover: From Reactive to Proactive
Posted 5/22/2017 by frontofficerocks in The leader in online solutions and dental front office training!   |  Comments: 0  |   Views: 149
Schedule Makeover: From Reactive to Proactive
The schedule causes the greatest amount of stress in a dental office. The one thing we know about the schedule is no matter what we do, no matter how often we confirm, regardless of how much we plan there will be changes in the schedule. There will always be people who run late, doctors who run...  Read More
Categories: front office management, dental front office, dental appointment scheduling, appointment scheduling, change management, block schedule, Front Office Rocks, Front Office Training, front office staff
5 Things Every Practice Should Do Each Day to Build an Effective Schedule
Posted 4/26/2017 by frontofficerocks in The leader in online solutions and dental front office training!   |  Comments: 0  |   Views: 106
5 Things Every Practice Should Do Each Day to Build an Effective Schedule
The schedule is the most powerful element in running a dental office. It can make our teams work well together, hit goals, and end the day on a high note. However, it can be the reason everything comes apart at the seams: the team can’t stand each other, the doctor has no money to pay bills,...  Read More
Categories: customer service, front office management, dental front office, front desk training, Front Office Rocks, Front Office Training, dental schedule, productive schedule
Get in the Dental Game and Edge Over the Competition
Posted 3/17/2017 by frontofficerocks in The leader in online solutions and dental front office training!   |  Comments: 0  |   Views: 68
Get in the Dental Game and Edge Over the Competition
I have been in dentistry a little over 15 years now and I know some of you reading this have been in significantly longer than me and I am certain you would have a lot to add to the challenges we have seen and will see in dentistry. We have seen changes with how dental insurance coverage has...  Read More
Categories: front office management, dental front office, front desk training, dental office manager, Front Office Rocks, Front Office Training, dental team training
Top 5 Dental Practice Issues: Resolved
Posted 2/23/2017 by frontofficerocks in The leader in online solutions and dental front office training!   |  Comments: 0  |   Views: 100
Top 5 Dental Practice Issues: Resolved
Owning a dental practice or working in a dental office can be a very rewarding albeit sometimes challenging profession. With the right systems and training any job in the dental office can bring a sense of accomplishment and can be very rewarding. We all face challenges every day but it’s how...  Read More
Categories: dental team, customer service, front office management, dental insurance, dental office organization, dental office manager, dental staff training, Front Office Rocks
“self-managing” front desk staff
Posted 1/28/2015 by OpenADentalOffice in How To Open A Dental Office   |  Comments: 0  |   Views: 742
“self-managing” front desk staff
By Jayme Amos. Get free updates of postsHow do practices create “self-managing” front desk staff?This graphic shows the 12 Duties of a self-managed front desk staff. At each stage, a precise moment of interaction occurs with a patient...can you guess which stage is most important?(hint:...  Read More
Categories: front desk, front office management, front desk training, front desk staff
Consultant Tip: Filling Short-Notice Changes
Posted 6/24/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 18815
Consultant Tip: Filling Short-Notice Changes
If the Scheduling Coordinator just can't prevent a change in the schedule, the next best thing is that any changes in the schedule be filled immediately. This means that if a patient says they can't make it tomorrow, you need to fill that slot before tomorrow gets here and you are all standing...  Read More
Categories: scheduling, Sandy Pardue, Classic Practice Resources, front office management, appointment scheduling
Why Patients Don't Pay and How to Handle It
Posted 10/15/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 2  |   Views: 53108
Why Patients Don't Pay and How to Handle It
Why Patients Don't Pay and How to Handle ItThere are only two reasons why patients do not pay.1. An Upset or a MisunderstandingAn upset patient could be caused from anything such as something was not said, or something was said and forgotten and/or not documented. Example: "I didn't hear him say...  Read More
Categories: consultant, Sandy Pardue, Classic Practice Resources, front office management, collections, Patient Upset, Dishonest patient, financial coordinator

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