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Dentists, Roofers And Opportunity Cost
I know, that's a hell of a blog title, right? And you're probably wondering what roofers could possibly have to do with  Let me explain...After noticing some buckling in the hardwood floor near the bedroom dormer, I realized we might have a leak (my immediate pain point). Considering that the house...  Read More
Establishing and maintaining a Positive Patient Relationship
We welcome Dr. Jamel Odeh DDS to the Dental Up Podcast this week! We talked with Dr. Odeh about his time attending The University of North Carolina at Chapel Hill and later teaching at that same facility for 26 years in their Prosthodontics Department. What inspired him to get into this field of...  Read More
Do you like calling customer support? I don’t. Such calls, however, are a necessary part of life. As such, they require strategies. My recent experiences with customer support illustrate some lessons I’ve learned with some experience. It all boils down to pathetic but so true “never give...  Read More
Childhood Inspiration turns into a fruitful career with Dr. Rich Rosenblatt DMD
This week’s featured guest graduated from Muhlenberg College and attended The University of Medicine and Dentistry of New Jersey, He was accepted into a one year General Practice Residency Program at St. Josephs Medical Center in Reading Pennsylvania. In 2007 he purchased Forest North Dental that...  Read More
The 'Wow Factor' In your practice
I gave a little talk on creating "Wow" in the dental practice to our dentists and staff at the American Dental Clinic in Abu Dhabi.It's on YouTube:  Read More
Better Dental Patient Care Goes Beyond Treating Symptoms
Better Dental Patient Care Goes Beyond Treating SymptomsHow often have you felt like your dental practice is becoming a “repair shop?”It’s been a growing concern for us and for many dental practices—when we see our patients, it’s often already too late. Due to a variety of reasons, patients are...  Read More
The Engaged Receptionist
It has always been obvious that a great receptionist improves the environment of any business and a bad one will be highly likely to have a damaging affect. However, our awareness around the high level of influence our receptionists has requires deeper contemplation.Dental practices know their...  Read More
5 Things Every Practice Should Do Each Day to Build an Effective Schedule
The schedule is the most powerful element in running a dental office. It can make our teams work well together, hit goals, and end the day on a high note. However, it can be the reason everything comes apart at the seams: the team can’t stand each other, the doctor has no money to pay bills,...  Read More
Top 5 Dental Practice Issues: Resolved
Owning a dental practice or working in a dental office can be a very rewarding albeit sometimes challenging profession. With the right systems and training any job in the dental office can bring a sense of accomplishment and can be very rewarding. We all face challenges every day but it’s how...  Read More
Episode 69 Delivering Wow With Dr. Anissa Holmes
Episode 69 Delivering Wow With Dr. Anissa Holmes Content Originally Appeared on  Read More
Tips for the Perfect Dental Practice Voicemail Message
Outline to A Great Voicemail MessageIt is not our recommendation to let any patient reach your voicemail but of course, we do not expect your office phones to be answered 24 hours a day. There are going to be times when people reach your message, whether they call at night or weekend. It is...  Read More
How To Make Your Customer Service So Good Your Patients Never Leave
OK, I admit it.I have a bug-bear about customer service.It irks me when businesses make it hard for people to deal with them. Unnecessarily hard.And it’s not actually my problem. It’s the businesses’ problem because they’re not just making it hard for me, they’re...  Read More
5 Little-Known Factors that Boost Your Customer Service
Can you hear that?It’s the sound of competition, breathing down your neck.Pounding footsteps close on your heels. Chasing you to run faster, run harder and do better.You know there’s fierce competition between dental practices. So how do you ensure you’re the one that not only...  Read More
Ep. 38 - Bringing The Disney Experience To Your Dental Practice
Episode 38 - Bringing The Disney Experience To You Content originally appeared at:  Read More
041: Dr B Interviews Dr Tarun Agarwal – Respected Speaker, Author and Opinion Leader
041 Dr B Interviews Dr Tarun Agarwal – Respected Speaker, Author, and Opinion Leader Tune in every week for more episodes. VisitDr. Tarun Agarwal represents the next generation of leadership for the dental profession. As a respected...  Read More
6 Steps to Create a Practice and Business That WOWs
Are you ready to get some MASSIVE results for 2016? Perhaps it's time to start Delivering WOW.So what is Delivering Wow....Delivering Wow is a customer-focused approach that service businesses, including dental practices, can take to consistently provide a high level of service and quality. What...  Read More
Five Common Responses Dental Staff Members Typically Use On The Phones That Actually Drive New Patients Away!
Every day in every Dental Office the phone rings with a New Patient Enquiry Call.And our staff are driving those enquiries away….The phone rings and it is someone wanting to book in with us, and our receptionist is turning the caller off, and turning them away.Not on purpose.Putting it...  Read More
6 Essential Ways Dentists Can Get Patients Who Stay, Pay, and Refer
Published on Oct 23, 2015Podcast episode 229 reveals six ways dentists can attract new and existing patients. Colin Receveur revisits the episode in Patient Attraction Podcast 585.  Read More
Patient Amazement with Shep Hyken : Howard Speaks Podcast #119
Part of taking care of your staff is teaching them how to wow your patients. Teach your staff how to amaze your patients every time.Stream Audio here: AUDIO - Shep Hyken - HSP #119 Watch Video here: VIDEO -...  Read More
Exceed Patient Expectations And Reduce Your Divorce Rate
It’s sad to say but most people actually come into a dental office expecting the doctor to be running late in getting to them. They expect problems with their bill. They expect difficulty in getting appointments convenient to their schedule.What if you decided, “In my office,...  Read More
Consultant Tip: 53 Ways to Create Exceptional Customer Service
53 Tips to Create Exceptional Customer Service Track referrals to your office and acknowledge those that refer. If you state guidelines allow a patient referral program implement one. Wow Letters to patients from staff members Communicate to patients via email. Send them practice updates...  Read More
51 Tips from Consultant Sandy Pardue for Creating Exceptional Customer Service
51 Tips to Create Exceptional Customer Service Track referrals to your office and acknowledge those that refer. If you state guidelines allow a patient referral program implement one. Create trust with your patients Send handwritten WOW Letters to patients from staff members Communicate...  Read More
The Bold Biography of Dr. Mike Abernathy
Dr. Abernathy's Top 5 quotes: I have seen some trends in dentistry, and unfortunately, some of the things we’ve seen in dentistry the last maybe 10-15 years, have been aberrations. If you’re not financially independent, it will color your diagnosis. I’m really positive on...  Read More
Are your employees driving away your patients?
For a dental business to succeed, a lot of things need to go the right way, but just a single customer service misstep is all it takes to permanently ruin a reputation.Everyone who spent any time in the dental industry knows very well that some patients can be really difficult at times and that...  Read More
World Class Customer Service! Three Lessons From Four Seasons.
I read a greatyesterday in Forbes Magazine discussing the Customer Service Systems used by Four Seasons.The article discussed the simple process of how a hotel room door should sound on closing, and the Customer Service Systems employed by Four Seasons in the delivery of the best feeling ever for...  Read More
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