BlogPosts

Category:
An Experience of a Life Time
My wife Patty and I spent almost all of April on a vacation in Australia, Indonesia and Singapore.  Eighteen days were spent on board The Crystal Symphony cruise ship.  Crystal is and up-scale, up-service and up-priced cruise line.  Fares are at least double Princess, Holland America, Norwegian,...  Read More
We Messed Up FAR TOO OFTEN
I became a customer service GEEK in 1981 when I read Tom Peters and Robert Waterman’s book, In Search of Excellence.  I was then thrilled to hear they made a documentary on the book and it was going to be shown on PBS.  I recorded the show onto my VHS.Every employee I’ve had (that’s well over 300)...  Read More
Does Your Staff Feel Important and Appreciated?
One of the reasons I love private consulting is, the teacher often learns more than the student.  The more I coach dentists the more I'm convinced, the teacher learns more than the student. I was consulting with client the other day when he said, "I think everyone wants to...  Read More
Why Isn’t Managing Your Staff Getting Any Easier?
Why Isn’t Managing Your Staff Getting Any Easier?If you’re like every dentist I’ve consulted with, you’re managing the performance of your staff using random and erratic acts that are the result of trying to solve problems after they occur.In working with dentists and creating a GOOD Job...  Read More
They All Laughed  When I Told Them I Don’t Have  Employee Problems…
Believe me I know what it’s like.  I’ve been there, with you, in that same conversation...  Whenever you get together with other dentists or business owners the conversation always gets around to the headaches — trying to get your staff functioning as an effective team and functioning at a high...  Read More
What is Your Biggest Challenge in Managing Your Staff?
What is your biggest challenge in managing your staff?  Leave you comment below and I'll address it.Your practice is only as good as your staff.If that scares you, let's start a conversation.   Read More
Why Isn’t Managing Your Staff Getting Any Easier?
If you’re like every dentist I’ve ever consulted with, you’re managing the performance of your staff using random and erratic acts that are the result of trying to solve problems after they occur.In working with dentists and creating a GOOD Job Description, I discovered that a typical GOOD Job...  Read More

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