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Episode 25: The #1 Skill Required To Build A Successful Practice
What is it? Find out as Dr. Bryan Laskin and his pal Dave Pryor sit down for a brief chat about the one key trait of thriving dental practices.The #1 Skill Required to Build Successful PracticeFind us on !  Read More
HR Audit Checklist - Discrimination and Harassment (A Messy Matter)
This section outlines some of the most important items on your HR audit checklist. Even the appearance of discrimination can cause a large mess for a practice. By staying on top of your HR policy and procedures, you can ensure that your practice is in compliance with state and federal law.Items to...  Read More
"Must Do" HR Compliance Checklist Series: Employee Policies and Procedures
It is important to conduct a regular review of your HR (human resources) procedures to ensure compliance with the law and prevent employee lawsuits. The checklist below features key steps for evaluating your management practices. All company policies and procedures must comply with federal and...  Read More
Episode 46: Identifying The Trends That Make Money In Dental Practices
Episode 46: Identifying The Trends That Make Money Content originally appeared at:  Read More
How To Improve Cash Flow - Ebook!
It’s a problem faced by virtually every dental practice. Cash flow can be one of the most challenging tasks to manage in your dental office. It is important to figure out what you need to do to improve your cash flow. If you have poorly cash flow and can't get a handle on it, it can destroy...  Read More
How To Improve Cash Flow For Your Dental Practice
Cash flow can be a challenge when you are trying to run the clinical side and the business side of your practice. Even when you have a dedicated front office person that helps manage the cash flow of your office it can still be an overwhelming task that can take a lot of effort and focus. Having...  Read More
Episode 21: The Four Pillars of a Successful Dental Practice with Curtis Marshall
Episode 21: The Four Pillars of a Successful Denta Content originally appeared at:  Read More
The Importance of Finding a Quality Dental Lab to Adequately Fabricate Your Dental Lab Products
Although there are thousands of dental laboratories worldwide, not all of them communicate effectively and provide their dentists with high quality dental lab products that exhibit longevity and lifelike esthetics. The long-term success of modern dental restorations depends on a number of factors...  Read More
Since starting Umbie in 2011 the one question we receive most often is: What makes Umbie different? Here’s a quick look at what makes Umbie DentalCare unique: Umbie is a true cloud-based software.Others claim to be but are not.Umbie is not only hosted on a cloud environment but is also...  Read More
Have You Settled For Average?
Did you awake this morning as you have most of your adult life? Getup, get dressed, grab a cup of coffee to go, drive to work hating thetraffic, listen to discord in the office all day, listen to patientssay "no" or team complaints? You get the picture? Maybe you are thepicture? Really do you think...  Read More
The Key to Higher Net Collections
Comparison: Two Practices with the Same Flat Fee Automated Collections ServiceBackground:Each office began service roughly at the same time with averagebalances within $3.60 of one another. Both specialize in generaldentistry within the same demographic region. They are using the samesoftware...  Read More
Receivables Don’t Equal Profits!!!
Do you have more than $2,499 in patient accounts aged between 60-89 days? Do you have over $5,000 setting on your books older than 90 days? The numbers don’t lie, and unfortunately having a lot of money on your books does not equal profits. In fact, the longer accounts age the less likely...  Read More
Five Things to Look For In a Collections Partner:
With receivables becoming more and more patient responsibility, many practices are looking for alternatives to their traditional billing and revenue cycle management process. One piece of the revenue cycle puzzle is final write off and collections, which can be a negative experience when improperly...  Read More
How to WOW Patients & Create a BUZZ About Your Dental Office
Have you ever wondered why it is so hard to inspire patients to tell co-workers and friends about your dental office? Think about the things people share on social media. They usually share pictures, videos, and things that are 1) exciting, 2) interesting, and 3) novel.Does your dental office...  Read More
4 Tips for Hiring Your Dental Dream Team
I have a friend who has been a manager at a Banana Republic Store in CA for over 10 years. She once admitted to me that in interviews she would ask interviewees if they knew who the Police were and if they liked their music? She literally said that if the prospective employee did not know who the...  Read More
What Dentists Can Learn From Price Transparency
Dentists seem to be very secretive about their prices, but I'd like to propose there are a few advantages to price transparency you might not have considered and might surprise you...First off let's look at history. The internet has been a huge game changer and patients are now price shopping on...  Read More
Essential Tools For Building a Dental Office
This post will show you the 5 Essentials I’ve witnessed in building a dental office from scratch over nearly a decade.But don’t be fooled…it’s not easy.These are the biggest dental office success factors I’ve witnessed among a few hundred practices because...  Read More
Making Smart Decisions..And Why 19 Out of 20 Dentists Don’t Make Them…
An interesting discussion this week in an Australian email chat forum for high achieving Dentists….It happened that one of the dentists decided that his practicing life needed some invigorating, and he felt that one way that this could be achieved was by the addition of a $150,000.00 Cad Cam...  Read More
World Class Customer Service! Three Lessons From Four Seasons.
I read a greatyesterday in Forbes Magazine discussing the Customer Service Systems used by Four Seasons.The article discussed the simple process of how a hotel room door should sound on closing, and the Customer Service Systems employed by Four Seasons in the delivery of the best feeling ever for...  Read More
Are You One of the Successful Five Percent? Or Are You Part of the Other Ninety Five Percent…..
It still surprises me that so many dentists out there don’t have a grip or a grasp on their numbers.Omer Reed told me two years ago that at age 65, ninety five percent of dentists in the USA have not reached their walkaway point in their dental practice careers.This means that at age 65, only...  Read More
People Are Strange Creatures...
People are strange creatures.Today’s blog, as usual, being the second blog for the week, is on the business of dentistry.And today I have a lesson. On people.People are strange creatures.This week, as those of you who are my Facebook friends will know, I have been entertaining visitors from...  Read More
The Power of Masterminding…and What You May Never Know…
One of the great things about being a thought leader in your chosen career is the ability or permission or invitations extended to you to Mastermind with fellow like minded people in a conducive think tank environment.These mastermind sessions are invaluable in business as a relevant event because...  Read More
Uniformity and Conformity. There IS a Reason. Is Lack of Consistency Costing You Money?
Imagine if you walked into a Police Station and the Police on duty there were not wearing a uniform?I mean, they were in civilian clothes.Imagine if you walked into McDonald’s placed your order, and the boy that took your order just said:“Chips?!”You see, at the Police Station,...  Read More
How’s Your Phone? You Won’t Believe How Badly This Doctor’s Phone Was Answered…
“No one should ever treat customers as an interruption. On the contrary, customers should always feel welcomed and encouraged to interrupt us whenever they want to.”– Shep HykenYou can’t believe what goes on out there in telephone land behind your backs, Doctors.The other...  Read More
Why Winging It Is Not a Good Business Policy: The Importance of Role Play and Role Practice In Your Dental Office
Jayne and I had the pleasure yesterday of spending a full day in a workshop with great sales instructor Jack Daly.It’s important to regularly go outside of your industry to look at what other businesses are doing, and how other businesses are dealing with business issues in the day to day...  Read More
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