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Is Your Practice Prepared for 2018?
As we move in to 2018, now is the critical time to start planning for the year. Some of the most overlooked basics for a successful practice owner are estate planning and risk management.Statistically, a practice will lose 25% to 35% per month if the owner of the practice passes away. Without...  Read More
Cybercrime: Safety Checklist
Safety Begins At HomeOrganizations and institutions constantly adapt to the latest cybercrime techniques. However, the first line of defense starts at home because identity thieves specialize in hacking personal computers.   1. Watch for Phishing: One of the most common techniques, known as...  Read More
How to Reduce Workers' Compensation Expenses
Operating a dental practice is very expensive. Many times, the expenses are associated with workers' compensation. Below are a list of guidelines and procedures that may help a practice owner reduce workers' compensation costs and claim exposure:    Maintain a written safety policy.         Have...  Read More
Risk Management in Endodontic Clinical Practice
Endodontics is an area of dentistry which gives rise to an increasing amount of dental board complaints and litigation. Endodontic procedures can be very challenging and technically demanding.The endodontic quality guidelines provide a statement of good practices for dentists about to embark on...  Read More
Practice Procedures Manual: Practice Forms
Before you open your dental practice (or purchase a dental practice), you must have detailed office procedures in place. There are a variety of practice and patient forms you need to include in your office procedures manual along with an explanation of how the forms should be used and handled upon...  Read More
Practice Procedures Manual: Topics to Include
Before you open your dental practice (or purchase a dental practice), you must have detailed office procedures in place. The following are some possible topics to include:            Introduction            Telephone techniques            Patient appointments are scheduling             Collection...  Read More
Practice Procedures Manual
Before you open your dental practice (or purchase a dental practice), you must have detailed office procedures in place. Office procedures should address administrative tasks such as:    Opening and closing the office    Booking appointments    Billing patients    Handling emergencies      ...  Read More
Dental New Hire Check List
The single most important task that contributes to the success of a dental practice is hiring the right employee which is a process. If this is done correctly, your practice will certainly have a competitive edge. According to dental statistics on a national level, the average dental practice...  Read More
Applying Risk Management to HR
When developing a risk management plan for your practice, there are a number of areas to focus on. This general list will get you started, but it is very important that you identify and evaluate the risks unique to your own practice. HR Activity ...  Read More
Employee Interviewing Dos and Don'ts
 There are numerous state and federal anti-discrimination laws designed to assure that employers hire based upon skill, rather than stereotypes. Below is a list of questions that employers should avoid when conducting a new employee interview:    What's your race?    What is your national origin? ...  Read More
The 72 Hour Bombshell
In this exciting excerpt from the 2017 Hinman, Stuart J. Oberman, Esq. of Oberman Law Firm discusses the importance of understanding the 72 Hour Rule, or as he call it, the 72 Hour "Bombshell." 72 Hour Bombshell   Read More
The Steps Involved in a Practice Transition
The process of a dental practice transition involves several different contracts. Typically, after the practice owner has selected a potential buyer, that buyer will want to obtain financial or operational information about the practice. Before providing a buyer with confidential practice...  Read More
Anti-Kickback Laws
The Anti-Kickback Statute and Stark Law are Federal laws that prohibit someone from knowingly or willfully offering, paying or receiving anything of value for a referralExamples of prohibited activities include:?Waiving a co-payment or deductible?Accepting payment that is different from fair market...  Read More
Dental Records: Documentation and Maintenance
Patient dental records are critical in documenting a patient's care and treatment. The information contained in patient charts should be maintained in an organized, standardized fashion with clear, complete entries. Dental records must be maintained on a concurrent basis immediately after care is...  Read More
HR Audit Checklist - Discrimination and Harassment (A Messy Matter)
This section outlines some of the most important items on your HR audit checklist. Even the appearance of discrimination can cause a large mess for a practice. By staying on top of your HR policy and procedures, you can ensure that your practice is in compliance with state and federal law.Items to...  Read More
HR Audit Checklist - The Hiring Process
You can begin your audit with a deep look into your practice's hiring process. After all, this is the first interaction that employees will have with your practice, and when it runs smoothly, it sets the foundation for the rest of their time there. You also need to make sure that you are not using...  Read More
Employment Law Compliance
If you are not aware of the ever changing landscape of employment law, you could sustain a substantial financial loss. Personnel issues that arise in a dental practice are a major source of stress for most dentists. Dealing with complex employment matters can be challenging, emotionally draining,...  Read More
Legal Compliance/HR Best Practices Audit Series: Part 2
It is important that every practice owner conducts a best practices audit to ensure their practice is in compliance with state and federal law.Usual areas of inquiry in a compliance/best practices audit include the following: Involuntary Reductions in Force Insurance (i.e., EPLI) ...  Read More
"Must Do" HR Compliance Checklist Series - Employee Discipline and Termination
It is important to conduct a regular review of your HR (human resources) procedures to ensure compliance with the law and prevent employee lawsuits. The checklist below features key steps for evaluating your management practices. All practices should have policies and procedures in place for...  Read More
Stay in Touch: Personalized Communication with Your Patients
As the office manager of a paperless office that utilizes all the latest technology available to our industry, I was shocked when I heard nearly one-third of the dental offices in the United States do not use any appointment reminder service to help confirm patients. Our office has worked with an...  Read More
"Must Do" HR Compliance Checklist Series - Performance Reviews
It is important to conduct a regular review of your HR (human resources) procedures to ensure compliance with the law and prevent employee lawsuits. The checklist below features key steps for evaluating your management practices. Performance reviews should be conducted for all employees on a...  Read More
Who Are Your "Underserved Patients"
It can be tough getting dental care these days.If you put yourself in the shoes of patients for just one minute, what do you see? For some (the ones with great insurance) there are few worries associated with dental care. For others, you’ll see expensive, inaccessible treatment because...  Read More
There IS a difference between "answering the phone" and "working the schedule".
Answering the practice phone, just to say you answered thephone is completely pointless unless you are DOING something with thoseanswered calls.We all know the importance of answeringyour practice phones. Minimum of 45 hours a week. During the WHOLE day.Every working day of the year, regardless if...  Read More
More Social Media Musings
My friendof Innovative Dental Technologies posted a thought-provoking comment to one of my recent articles. And I've finally gotten around to writing some of my thoughts on his questions. In his comment, he wrote:"...I would like to read your opinions on the proper amount of time spent on social...  Read More
5 Questions with Connect the Dents
This inaugural installment of5 Questions With...features Dr. Tony Stefanou, dentist, entrepreneur, and founder of Connect the Dents. Connect the Dents is a consultancy specializing in dental mergers and acquisitions.Michael Dunn: Tell us about Connect the Dents. What service(s) do you offer?Dr....  Read More
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