BlogPosts

3 Things Your Front Office Can Do to Help You Grow Your Practice
           Your front office team members are the first people patients interact with, on the phone or when they come to your office. If patients love them, you’ll make a great first impression and be well on your way to building loyalty with your patients. That’s because patients don’t judge your...  Read More
No One Ever Taught Me That
Have you ever heard the words, “No one ever taught me that?” I can’t count how many times I have. Coming from the trainer’s perspective, it is difficult to first, translate all your dental knowledge in one training session and second, hold the trainee accountable when the information being taught...  Read More
Is Technology Working for or Against Your Office?
Years ago, when I got started in dentistry, we did not have the internet, smart phones, or the cloud. Now, we have services that even help us run our practices.  There are services to help us to reach patients, monitor our office statistics, make our offices paperless, record phone calls, and help...  Read More
3 Key Factors in Case Acceptance -  How to Motivate Your Patients to Pay for Dentistry
Case acceptance is always at the forefront in our industry—how do we get the patient to want to spend money on the dentistry they need?I’ve heard most of the suggestions: sit next to them and be their friend; send home a PowerPoint to the patient’s spouse that shows pictures of their teeth as a...  Read More
Confirmation Calls: What You Say Is Not as Important as What You Hear
A hot topic in our industry is how to get patients to show up to their appointments. Many dentists and staff think what is said during the confirmation call makes the difference in decreasing their cancellations and no shows. I am asked all the time for scripts for this and I am completely against...  Read More
Stay in Touch: Personalized Communication with Your Patients
As the office manager of a paperless office that utilizes all the latest technology available to our industry, I was shocked when I heard nearly one-third of the dental offices in the United States do not use any appointment reminder service to help confirm patients. Our office has worked with an...  Read More
Schedule Makeover: From Reactive to Proactive
The schedule causes the greatest amount of stress in a dental office. The one thing we know about the schedule is no matter what we do, no matter how often we confirm, regardless of how much we plan there will be changes in the schedule. There will always be people who run late, doctors who run...  Read More
5 Things Every Practice Should Do Each Day to Build an Effective Schedule
The schedule is the most powerful element in running a dental office. It can make our teams work well together, hit goals, and end the day on a high note. However, it can be the reason everything comes apart at the seams: the team can’t stand each other, the doctor has no money to pay bills,...  Read More
Get in the Dental Game and Edge Over the Competition
I have been in dentistry a little over 15 years now and I know some of you reading this have been in significantly longer than me and I am certain you would have a lot to add to the challenges we have seen and will see in dentistry. We have seen changes with how dental insurance coverage has...  Read More
It's a Numbers Game
As a profession, we have a lot of different views about the concept of selling. Some feel that we are healthcare providers and we shouldn’t need to sell. Others believe that if we don’t sell, we won’t help many of our patients. Finally, there are those that don’t necessarily...  Read More
235 How To Make Your Front Office Rock with Laura Hatch : Dentistry Uncensored with Howard Farran
Stream Audio here: AUDIO - HSP #235 - Laura Hatch Watch Video here: VIDEO - HSP #235 - Laura Hatch •Importance of training•Morning Huddles•Hand offs•Great Staff...  Read More

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