What To Look For In A Good Front Ofice Worker
Selecting the right front office team members is considered by many as almost an afterthought because practice owners expend so much energy in building efficient and professional back office staff. But as Lynette frequently reminds her practice management clients, the public will never get to...  Read More
Developing Leaders for the Dream Team
“It’s not enough for a leader to have vision, energy, drive, and conviction. If you want to see your dream come to fruition, you must learn how to develop the leaders around you.”John Maxwell.I am fortunate to have a great team of dental rock stars working side-by-side with me in...  Read More
Podcast Episode 006: What every dental office manager needs to hear.
Here we go with a motivational episode!In this episode I talk mainly to the “Office Leaders”.I express how managing and leading aretwo completely different things. This episode was inspired by a quote Iread on one of my Instagram post.You office managers, set the tone and pace of the...  Read More
What Mission Impossible Can Teach Us About Staff Traiing
Go on, admit it.You’ve had staff perform poorly in the past. And you know that part of their poor performance is due to lack of training.It’s OK. We’ve all done it.We’ve all experienced the guilt that comes from knowing that we’re at least a little to blame for a staff...  Read More
As many of you have heard me say, I feel that a productive performance review should not be a bureaucratic “grading” process. Everybody hates that.Instead, I feel that a performance review should be a cross between a “Wedding Anniversary” and “Let’s Make a...  Read More
Why Your Dental Employees are Leaving
Published on Feb 29, 2016You lead your dental practice; are you managing your staff for performance AND retention? Colin details why they leave in Patient Attraction Podcast 714.  Read More
Staff Changes
Since taking over eight months ago we have made a lot of changes. One thing that we knew when we took over was that we didn't want the practice to remain stagnant like it had been for the past 15+ years. This meant that changes needed to happen in the way that we treated and communicated with...  Read More
Erase TEAM STRESS - learn how to get the best RESULTS with the right team…without hiring anyone else!
Erase STAFF STRESS - learn how to get the best RES One of the top ranking challenges for all dentists is staff.Does that sound familiar?Today, Jayme dives deep into the strategies to ERASE team stresses with one of the country’s...  Read More
Employment Law: Employee Breaks
Many dentists have inquired into the legal requirements of providing their employees with lunch or rest breaks. The Fair Labor Standards Act does not require that employers provide any form of lunch or rest periods to employees. However, it does place obligations on those employers who choose to do...  Read More
Ep. 24 – Lessons In Hiring (And Firing) Your First Hygienist
Episode 24 – Lessons In Hiring (And Firing) Your F Content originally appeared at:  Read More
3 Reasons You Should be Cross-Training Your Office Staff
A dental office is nothing without its office staff, especially if they are cross-trained to help each other. These are the employees that arethe first to greet your patientsand thelast to interact with them, so it’s important to have them working together.Why should you be cross-training...  Read More
Do’s and Don’ts for Developing a Great Dental Team
A good staff can make or break your dental practice. SmartBox founder Colin Receveur tells you how to build a great team in Patient Attraction Podcast 533.For more information on attracting the patients YOU want, go to Us: 888.741.1413  Read More
Staff relationships build your practice - SmartBox Web Marketing
If you want employee satisfaction, a writer says you should focus on building relationships with your staff, Colin says in Patient Attraction Podcast 518.Call Us: 888.741.1413  Read More

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