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13 Things That Dentists Can Do To Improve Customer Retention
Every dentist understands that retaining patients is cheaper than finding new ones. What you could be unaware of is that this claim is backed up by research. An article by the  states that the cost of getting new a patient is between five and 25 times costlier than retaining a current client....  Read More
You are a great dentist. However, even a great dentist can’t succeed if they’re losing most of their patients to their competition. As more dentists open private practices , competition is only bound to heat up. You need to play smart and improve your patient retention rate.Here are five  you...  Read More
#71: Top Five Things to Remember for 2018
The best time to plan your future marketing is NOW! So what should every practice know?Listen#71: Top Five Things to Remember for 2018Podcast highlights: How often should you update your website? Use it or lose it campaigns The dangers of putting all your eggs into one...  Read More
#69: Keeping It Real With Sandy Pardue
Sometimes, the truth hurts. In this episode of Dental Marketing Mastery, we interview Sandy Pardue of  about training your front desk, avoiding missed opportunities, customer retention, and more!ListenPodcast Highlights:    How dentists who invest in marketing can get more from the opportunities...  Read More
#44: Don't Forget to Close the Back Door | Dental Marketing Mastery Podcast
How many patients are you losing? How do you know? How do you keep them? We answer all of these questions in our podcast.ListenPodcast Highlights: Promoting conveniences and technologies "If your offer is your best foot forward, you have no feet!" How to measure New Patients vs. Overdue...  Read More
#42: Commitments Part 2 | Dental Marketing Mastery Podcast
In this episode of Dental Marketing Mastery, we discuss three more commitments every dentist can make to improve their practice.ListenUnderstand ROI What is exponential ROI? The problem with measuring in only 30 day increments Tracking first year production Projecting ROI The problem...  Read More
Warning: Are You Leaving Money On The Table?
Horrifying, isn’t it?The number of patients that are inactive in your database.If you’re like most dentists I work with you have a database of patients. Hundreds of names and addresses of people who visited your practice.Many of these patients walked out the door with every intention of...  Read More
How to Skyrocket Patient Loyalty: A Step-by-Step Guide
Imagine this.Your dental practice is thriving. In fact, your patients are your greatest fans.They’re loyal and devoted and wouldn’t dream of going anywhere else.Sound too good to be true?Not at all. In fact, it’s not only possible, but relatively simple too.You just need to know a...  Read More
What Factors Influence Patient Satisfaction in Restorative Dentistry
According to “The Dental Practice-Based Research Network” (GPBRN), five general factors that influence dental patient satisfaction include: Technical quality of care Interpersonal factors Convenience Financial issues Office environmentPatient Satisfaction can influence a...  Read More
How to Build a Million Dollar Dental Practice
According to the American Dental Association, the average patient is worth approximately $820 per year to your practice. So if you want to build a million dollar dental practice, you need approximately 1,200 active patients (1,220 for you math majors). The key word here is"active".We’re...  Read More
Retaining Patients Following a Dental Practice Sale
There are a number of rumors circulating regarding patient retention following a dental practice sale; in fact, some people say that new owners lose up to 20% of patients. Fortunately, this is untrue-most dentists are able to retain at least 90% of the patient base after buying a dental practice....  Read More
Why Patients Stick:  New Data Reveals How To Improve Retention & Increase Referrals / Infographic
In 17 years of private practice and the 10+ years I've been coaching I can’t remember having ever met a Dentist who didn't believe that word of mouth is the most effective and powerful method for generating quality new patient referrals. Having said that, I can count on one hand (with fingers...  Read More

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