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Do you like calling customer support? I don’t. Such calls, however, are a necessary part of life. As such, they require strategies. My recent experiences with customer support illustrate some lessons I’ve learned with some experience. It all boils down to pathetic but so true “never give...  Read More
Protect Yourself From Phishing Scams
Within the past few years, phishing emails have become increasingly difficult to detect. However, recognizing similar characteristics in phishing scams helps avoid becoming the victim. If you answer 'yes' to any of the questions below, you may be looking at a potential phishing scam.1. Does the...  Read More
Is Your Practice Prepared for 2018?
As we move in to 2018, now is the critical time to start planning for the year. Some of the most overlooked basics for a successful practice owner are estate planning and risk management.Statistically, a practice will lose 25% to 35% per month if the owner of the practice passes away. Without...  Read More
Signed Informed Consent Forms: A Must
Informed consent is critical to clear and comprehensive patient communication. Dental patients should be well informed on the results of examinations, problems or potential problems.State laws guide the implementation of formal, written informed consent. All dental procedures should be performed...  Read More
$500 more in DAILY PRODUCTION – wisdom from an Office Manager with 20+ years experience!
$500 more in DAILY PRODUCTION – wisdom from an Off The role of your team impacts production every single day.How are some doctors increasing DAILY production by over $500, instantly?Today, we’re going to speak with a former...  Read More
Throwing a holiday party for your practice
It's that time of year! Holiday parties are always fun, but they can also easily get out of control and cause serious workplace issues. CEDR CEO Paul Edwards joins today's special guest HR expert Michelle Oliver to discuss how to throw a fun, drama-free party for your employees. ...  Read More
232 The Front Desk Lady with Lisa Marie Spradley : Dentistry Uncensored with Howard Farran
Stream Audio here: AUDIO - HSP #232 - Lisa Marie Spradley Watch Video here: VIDEO - HSP #232 - Lisa Marie Spradley •Keeping patients as the #1 Focus of front office team...  Read More
179 On The Move with Deana Zost : Dentistry Uncensored with Howard Farran
Stream Audio here: AUDIO - HSP #179 - Deana Zost Watch Video here: VIDEO - HSP #179 - Deana Zost Deana Zost is a walking, breathing example of what an office manager should be. Why...  Read More

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