How to Make Collection Calls a Good Experience
For most office administrators, collection calls would be way down on the list of things they’d like to do! Your whole purpose in practice is to take good care of patients but sometimes unfortunately money becomes an issue.I make hundreds of collection calls every month and there are a few...  Read More
Oral Surgery's Slow Recovery
Oral surgery is unique because it is the only medical profession that must file insurance twice: once for medical and then for dental. This leads to a significant delay in the time patient responsibility is determined. As result, oms patient revenue cycle can be like pulling teeth - but it...  Read More
Medical Debt Disputes on the Rise
Medical Debt Disputes on the Rise By Josh Shipman 8/9/16There is no doubt that there has been a significant increase in the number of medical disputes. This increase seems to correlate with an increase in High Deductible Health Plans (HDHPs) where patients are now responsible for a greater...  Read More
Fourth Quarter Practice Review: Why it is Important
Fall is a great time for medical and dental groups to review theircash-flow and revenue cycle process. It is a crucial time before theholiday season when you are short-staffed and patients beginprioritizing discretionary spending.Recently, an administrator contacted me concerning her group'sgrowing...  Read More
The Five P's of Internal Collections
I often ask practices if they know “howmuch future revenue their current A/R will cost”. After receivingpuzzled looks, I explain what I’m asking is how much it cost to billeach patient and how many bills are required to recover what is owed?Itis easy to determine what is owed; the...  Read More
Standardize Your Collections Process and Reduce Stress
Yes, practices should use a standardized approach rather than emotions. Having a clearly defined financial policy and standardized process (including scripts) will give staff something to stand behind when dealing with "uncomfortable" but necessary business practices. It also helps to periodically...  Read More
The Key to Higher Net Collections
Comparison: Two Practices with the Same Flat Fee Automated Collections ServiceBackground:Each office began service roughly at the same time with averagebalances within $3.60 of one another. Both specialize in generaldentistry within the same demographic region. They are using the samesoftware...  Read More
Best Practices: Dental Collections
When internal efforts fail to resolve patient debt, it may be time to change your approach. The question is— which approach best meets your needs? Should you use an attorney or a collections agency; a percentage based or flat fee approach? What are the pros and cons to these alternatives?...  Read More

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