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How To Get Rid Of Cancellations Once And For All
Frustrating aren’t they?Patient cancellations, I mean. You have a full day booked, but then out of the blue people cancel.Or worse. They fail to turn up for appointments.So your full day becomes full of holes.And if you’re not careful, you’ll never see those patients again....  Read More
What's In It For Your Patients?
What's your PARVB? Put into a way that you may understand better, let's call this your Patients' Appointment reason to Return- theValue and Benefit to them.Or another way to say it from your patients point of view may sound like this"What's in it for me?"All day long you are asking your patients to...  Read More
Do Not Pre-Schedule Every Patient for Recare
So many practices are on automatic and take little time to evaluate a patient before scheduling appointments. This adds to the broken appointment problem.I'd liketo see practiceslook a bit closer before pre-scheduling recare appointments 3, 6 or 12 months in advance. If a patient hasa history ofno...  Read More
Actions and Words of the Dental Team Can Increase Cancellations or Prevent Them-Tip #4
Tip #4- Don't Break Agreements With Patients.AsI share how actions and words of the dental team may increase or prevent cancellations, Ican’t leave out thisone on breaking agreements with patients.I see practices calling patients to move up their appointments as they try to fill open time on...  Read More
Reduce Broken Appointments
I believe that practices have a lot more control over broken appointments than they ever realized. Many practices are running on automatic and not taking time to educate patients and look at the patient's indicators before scheduling and during confirmations. 1) Educate the patients when the needed...  Read More
 Consultant Tip: Actions and Words of the Dental Team Can Increase Cancellations or Prevent Them- Tip #3
Tip #3- Use Good Verbal Skills at the Time of SchedulingNot usinggood verbal and communication skills at the time of scheduling can contribute to patients not committing to an appointment. They may even schedule the appointment and call back later to say they are not coming. This is an indication...  Read More
Consultant Tip: Actions and Words of the Dental Team Can Increase Cancellations or Prevent Them- Tip #2
Tip #2- Know that a large portion of broken appointments begin chairside. As we evaluate broken appointments and track down exactly what was done prior to the appointment day, what was said andwhat was leftoff, we seethat many of the broken appointments should have never occurred. Most could have...  Read More

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